Porsche Bethesda - Service Center

Alex the svc manager rubs the best auto service in metro dc Best service experience of any dealer in metro dc. Alex the service manage is a great player coach and has a great team. The technicians do accurate Best service experience of any dealer in metro dc. Alex the service manage is a great player coach and has a great team. The technicians do accurate and timely work More

Timely, efficient and completed - all in one day The staff was open and friendly. Managed to service my car as a walk-in and even provide a loaner Excellent experience. I was able to use my Porsche The staff was open and friendly. Managed to service my car as a walk-in and even provide a loaner Excellent experience. I was able to use my Porsche Club discount as well More

Amazing service from Louis pradel Always get the best service from Louis pradel the service consultant. He’s always there to greet you with a smile. Such a gentleman. I trust his hones Always get the best service from Louis pradel the service consultant. He’s always there to greet you with a smile. Such a gentleman. I trust his honesty and his advice he gives for my Porsche Cayenne. He always keeps me updated and speaks with me with great respect More

Excellent, caring service They always do an outstanding job and my car runs better than ever. It was returned to me spotless and I enjoyed driving a Porsche loaner car while mi They always do an outstanding job and my car runs better than ever. It was returned to me spotless and I enjoyed driving a Porsche loaner car while mine was being serviced. More

Service for Macan Alex was a great help with my service at Porsche Rockville. My Poesche Macan needed some work and I was very satisfied with hi service and help. Alex was a great help with my service at Porsche Rockville. My Poesche Macan needed some work and I was very satisfied with hi service and help. More

First Class Handling I have been through lots of high end dealer service areas and my view is that Louis Pradel is among the best in the business. He is professional, ver I have been through lots of high end dealer service areas and my view is that Louis Pradel is among the best in the business. He is professional, very helpful and accommodating. Service was timely while I waited and the waiting area with wi-fi was also a fine place to sit for 2 hours. More

Good shop work but poor online communication The service job (oil change) was performed in a very efficient manner, from the drop off to pick-up. One frustration - I made this service appointm The service job (oil change) was performed in a very efficient manner, from the drop off to pick-up. One frustration - I made this service appointment online, and they responded by email confirming this appointment, with drop-off at 11:00am(my request) but estimated completion at 5:00pm! I intended to wait at their showroom for completion, so it's too long a wait (and oil change shouldn't take that long anyway), I emailed back trying to clarify the point. There was no response. Another email was sent Still no response. Finally I had to call them just before I left home for drop-off on the day of service. They promised the work completion within 2 hours, that's exactly what happened. So, good work at the shop but very poor and frustration communication up front. More

Always satisfied I am always treated like their most important customer. Techs are knowledgable and capable. My car is always fixed right the first time. Have been I am always treated like their most important customer. Techs are knowledgable and capable. My car is always fixed right the first time. Have been a customer for many years. More

As usual, top service We have two Porsches and service voth of them at Porsche of Rockville. Top notch technician and service reps and always ready when they tell you. Real We have two Porsches and service voth of them at Porsche of Rockville. Top notch technician and service reps and always ready when they tell you. Really, an effortless experience. More

First Rate Experience From the time I dropped off the car to the time I picked it up - the experience felt more like I was dealing with a concierge than a mechanic. Everyt From the time I dropped off the car to the time I picked it up - the experience felt more like I was dealing with a concierge than a mechanic. Everything was clearly explained, a loaner provided without question or cost (it was a full day service), and the cost seemed appropriate for the work. The car was ready and clean to be picked up at my convenience - and best of all runs like new. They even appraised my car for me while it was in the shop - no pressure on any front. More