Porsche Bethesda

Very simple, quick, and professional experience with new vehicle purchase. Will definitely return, next time I need to purchase a car. vehicle purchase. Will definitely return, next time I need to purchase a car. More

Awesome dealership with great people and service. Shout out the Dexter and Waseem for making the buying experience easy. Shout out the Dexter and Waseem for making the buying experience easy. More

Fabulous dealership with a true customer service attitude associated with a luxury brand. Besides the can-do attitude and value proposition at the service department I had a second to none experience at the associated with a luxury brand. Besides the can-do attitude and value proposition at the service department I had a second to none experience at the sales department. Dexter, Brittany as well as Malcolm assisted me through a hassle free, completely transparent process. Even though I ultimately decided to postpone my trade, I will definitely work with that team again when the time comes. More

The Product Specialist Brittany was very nice and helpful. She provided excellent customer service. The reason I didn't buy the car was someone else bought it while I was deciding. helpful. She provided excellent customer service. The reason I didn't buy the car was someone else bought it while I was deciding. More

First time here and it was a great new experience working with Brittany!! My wife bought a car and I would definitely recommend Brittany and this dealership to family and friends!! with Brittany!! My wife bought a car and I would definitely recommend Brittany and this dealership to family and friends!! More

We bought a car from Brittany and she was incredibly professional and helpful. The entire sales staff at Rockville Porsche was impressive. We have bought two other cars from other dealerships and this w professional and helpful. The entire sales staff at Rockville Porsche was impressive. We have bought two other cars from other dealerships and this was by far the best experience we have had. Bravo, Porsche of Rockville. More

Such a breath of fresh air to deal with this dealership and with Brian.it was a pleasure. and with Brian.it was a pleasure. More

Purchased the vehicle because I really was in love with it. On my first night driving it, the service engine light came on. Contacted the salesman Waseem who told me to see if Mercedes could diagnose it ov it. On my first night driving it, the service engine light came on. Contacted the salesman Waseem who told me to see if Mercedes could diagnose it over the weekend or if not bring it on monday. Mercedes did not have availability so I took it back to them on Monday. When I came in the service guy I believe Alex checked it and told me that it was an issue with the PCV valve and he cleared it so he did something snazzy and turned the notification off. I took it to emissions, THE SAME DAY and it failed. Now.. according to the carfax it had just passed an emissions test before the purchase. I contacted Waseem who in turn connected me with Malcolm the sales manager. From the beginning he seemed caring and accepted the vehicle back said they would order the part and it would be there in 2 days. Looks can be deceiving, in the end I learned that hes really a piece of crap. They afforded me a loaner vehicle. Not a Porsche. Not a Mercedes. Not something within the same car class. But a Jeep. The truck smelled like chemicals, they gave it to me with almost an empty tank of gas and overly uncomfortable. I accepted it like a trooper. Days went pass and no call from the service team. I called and they were still waiting on the part. Malcolm informed me he had ordered the part from multiple venders. Fed up I took the loaner back and retrieved my vehicle until the part would come in. During the exchange, I expressed my frustrations with this process because we were maybe 2 weeks into the purchase, Malcolm swore he would make things right including getting the vehicle repaired to be able to pass inspection. He also assured me that they would provide a rebate/incentive towards my first payment as a way of smoothing things over. On week 3 the part came in. I took the vehicle in for repair because it had to be inspected in 48 hours before additional costs would be due. They repaired it and I immediately took it to the self service inspection station in DC. FAILED. Called Malcolm and he told me that it would need to be driven 100 miles or so to reset. I did as told and drove 130 miles between dc va and Baltimore. Went to inspection the next day...FAIL. They told me that the monitors needed to be reset and to drive. I did and did. But also purchased a OBD2 checker so that I would know when the car was ready for emissions. 3 days passed of driving and still not reset. I drove to Atlanta Ga for a few days and back and checked it along the way. Still got the error message that vehicle was not ready for emissions. I reached out to Malcom via text and phone and no response. No answer. I ended up having to take it to Mercedes to find that when they installed the part, they did not secure something which was preventing me from passing. With this purchase I am out of extra money for failed emissions, gas because of the type of repairs made the vehicle burn gas faster and not being able to enjoy the vehicle from day 1, having to pay my note for a vehicle that was not fully functional 90% of the time. Im completely fed up. My issue with the entire situation was I did not receive the quality of service that a Porsche dealer should provide. Starting with the repairs they took the easy route by wanting to fix the problem themselves. Then throw the Jeep on me as if they are helping me. Prior to the purchase of the vehicle from when I expressed interest Waseem literally called me twice a day or texted to see if I was ready to seal the deal. The communication during my entire strife of trying to get this vehicle repaired to pass emissions was HORR I BLE. Had to call back to back to get some type of response. For the past week I reached out to Malcom to follow up and no response. Today Ive learned that he blocked both of my mobile numbers. The level of unprofessionalness, disrespect and being overlooked is uncanny. I do not recommend purchase of a Hot Wheels car from this dealer let alone a luxury car. More

Brittany is great—she was very professional and it is clear she cares about customers. Would definitely recommend her! clear she cares about customers. Would definitely recommend her! More

Brittany was great! We purchased a Macan and she made the process smooth and seamless - no high pressure sales tactics here. And we got a great deal! By far our best c We purchased a Macan and she made the process smooth and seamless - no high pressure sales tactics here. And we got a great deal! By far our best car buying experience to date. More