Porsche Bethesda

Good shop work but poor online communication The service job (oil change) was performed in a very efficient manner, from the drop off to pick-up. One frustration - I made this service appointm The service job (oil change) was performed in a very efficient manner, from the drop off to pick-up. One frustration - I made this service appointment online, and they responded by email confirming this appointment, with drop-off at 11:00am(my request) but estimated completion at 5:00pm! I intended to wait at their showroom for completion, so it's too long a wait (and oil change shouldn't take that long anyway), I emailed back trying to clarify the point. There was no response. Another email was sent Still no response. Finally I had to call them just before I left home for drop-off on the day of service. They promised the work completion within 2 hours, that's exactly what happened. So, good work at the shop but very poor and frustration communication up front. More

Always satisfied I am always treated like their most important customer. Techs are knowledgable and capable. My car is always fixed right the first time. Have been I am always treated like their most important customer. Techs are knowledgable and capable. My car is always fixed right the first time. Have been a customer for many years. More

As usual, top service We have two Porsches and service voth of them at Porsche of Rockville. Top notch technician and service reps and always ready when they tell you. Real We have two Porsches and service voth of them at Porsche of Rockville. Top notch technician and service reps and always ready when they tell you. Really, an effortless experience. More

Great Experience I purchased a Porsche Macan from Dexter with no regrets. From my dreadful experience 5 years ago purchasing a Mercedes Benz I was not looking forward I purchased a Porsche Macan from Dexter with no regrets. From my dreadful experience 5 years ago purchasing a Mercedes Benz I was not looking forward to car shopping. Thanks to these guys I look forward to looking back on the purchase of my 1st Porsche. Zero wait time to meet a sales rep. Dexter was very patient and addressed all of my concerns. He made me feel comfortable and treated me like a normal person. Not like a customer. I got everything I wanted & they invited me back at my convenience for a more thorough detailing and a gift. General Manager, Michael & their finance guy, Neil are also fantastic. They stayed with me until 12 am nearly holding my hand. They even bought my mother and I dinner. Great experience. Thank you. More

First Rate Experience From the time I dropped off the car to the time I picked it up - the experience felt more like I was dealing with a concierge than a mechanic. Everyt From the time I dropped off the car to the time I picked it up - the experience felt more like I was dealing with a concierge than a mechanic. Everything was clearly explained, a loaner provided without question or cost (it was a full day service), and the cost seemed appropriate for the work. The car was ready and clean to be picked up at my convenience - and best of all runs like new. They even appraised my car for me while it was in the shop - no pressure on any front. More

Excellent Service Ive always been taken care of at this dealership. Alex in service has been the best person I have dealt with. Thank you very much! Ive always been taken care of at this dealership. Alex in service has been the best person I have dealt with. Thank you very much! More

EXCEEDED MY EXSPECTATIONS I purchased a 2014 Audi A6 from this dealership and thus had over 2 years to rate the sale and the service. The past experience was wonderful .The pu I purchased a 2014 Audi A6 from this dealership and thus had over 2 years to rate the sale and the service. The past experience was wonderful .The purchase of my new 2017 Porsche Macan S just exceeded all of my expectations .My salesperson, Michael Fredicks, made sure the delivery was flawless I have no doubt about having great service. More

Excellent service I have an older 911 Carrera that needs a little more attention and care. Alex in Service is always available and promptly takes care of me, and Dougl I have an older 911 Carrera that needs a little more attention and care. Alex in Service is always available and promptly takes care of me, and Douglas is the wizard mechanic! More

Awesome dealership This is our second purchase from this dealership. Their customer service is top notch. Michael made our buying process very easy and it was a pleasa This is our second purchase from this dealership. Their customer service is top notch. Michael made our buying process very easy and it was a pleasant experience working with him. Dexter was very professional and knowledgable in going through every feature in our new Macan GTS. I would recommend this dealership to anyone who is looking for a new or used Porsche. More

Audi Purchase, Impeccable dealership and staff I purchased Audi A4 in Dec 2015, my Salesman Antonio was excellent, very knowledgeable about the vehicle, no high pressure sales tactics to purchase. I purchased Audi A4 in Dec 2015, my Salesman Antonio was excellent, very knowledgeable about the vehicle, no high pressure sales tactics to purchase. The GM Larry, the Manager Cory, and the Business Manager Nicholas, all were great to work with, if I had to rate the dealership and the staff on bar of 1 to 10, I would give them a 20. I had great experience and I purchased a quality vehicle. If you are in the market for a Audi or Porsche I would recommend purchasing from Rockville Audi, you wont go wrong. More