Porsche Bethesda

Purchased the vehicle because I really was in love with it. On my first night driving it, the service engine light came on. Contacted the salesman Waseem who told me to see if Mercedes could diagnose it ov it. On my first night driving it, the service engine light came on. Contacted the salesman Waseem who told me to see if Mercedes could diagnose it over the weekend or if not bring it on monday. Mercedes did not have availability so I took it back to them on Monday. When I came in the service guy I believe Alex checked it and told me that it was an issue with the PCV valve and he cleared it so he did something snazzy and turned the notification off. I took it to emissions, THE SAME DAY and it failed. Now.. according to the carfax it had just passed an emissions test before the purchase. I contacted Waseem who in turn connected me with Malcolm the sales manager. From the beginning he seemed caring and accepted the vehicle back said they would order the part and it would be there in 2 days. Looks can be deceiving, in the end I learned that hes really a piece of crap. They afforded me a loaner vehicle. Not a Porsche. Not a Mercedes. Not something within the same car class. But a Jeep. The truck smelled like chemicals, they gave it to me with almost an empty tank of gas and overly uncomfortable. I accepted it like a trooper. Days went pass and no call from the service team. I called and they were still waiting on the part. Malcolm informed me he had ordered the part from multiple venders. Fed up I took the loaner back and retrieved my vehicle until the part would come in. During the exchange, I expressed my frustrations with this process because we were maybe 2 weeks into the purchase, Malcolm swore he would make things right including getting the vehicle repaired to be able to pass inspection. He also assured me that they would provide a rebate/incentive towards my first payment as a way of smoothing things over. On week 3 the part came in. I took the vehicle in for repair because it had to be inspected in 48 hours before additional costs would be due. They repaired it and I immediately took it to the self service inspection station in DC. FAILED. Called Malcolm and he told me that it would need to be driven 100 miles or so to reset. I did as told and drove 130 miles between dc va and Baltimore. Went to inspection the next day...FAIL. They told me that the monitors needed to be reset and to drive. I did and did. But also purchased a OBD2 checker so that I would know when the car was ready for emissions. 3 days passed of driving and still not reset. I drove to Atlanta Ga for a few days and back and checked it along the way. Still got the error message that vehicle was not ready for emissions. I reached out to Malcom via text and phone and no response. No answer. I ended up having to take it to Mercedes to find that when they installed the part, they did not secure something which was preventing me from passing. With this purchase I am out of extra money for failed emissions, gas because of the type of repairs made the vehicle burn gas faster and not being able to enjoy the vehicle from day 1, having to pay my note for a vehicle that was not fully functional 90% of the time. Im completely fed up. My issue with the entire situation was I did not receive the quality of service that a Porsche dealer should provide. Starting with the repairs they took the easy route by wanting to fix the problem themselves. Then throw the Jeep on me as if they are helping me. Prior to the purchase of the vehicle from when I expressed interest Waseem literally called me twice a day or texted to see if I was ready to seal the deal. The communication during my entire strife of trying to get this vehicle repaired to pass emissions was HORR I BLE. Had to call back to back to get some type of response. For the past week I reached out to Malcom to follow up and no response. Today Ive learned that he blocked both of my mobile numbers. The level of unprofessionalness, disrespect and being overlooked is uncanny. I do not recommend purchase of a Hot Wheels car from this dealer let alone a luxury car. More

Brittany is great—she was very professional and it is clear she cares about customers. Would definitely recommend her! clear she cares about customers. Would definitely recommend her! More

Brittany was great! We purchased a Macan and she made the process smooth and seamless - no high pressure sales tactics here. And we got a great deal! By far our best c We purchased a Macan and she made the process smooth and seamless - no high pressure sales tactics here. And we got a great deal! By far our best car buying experience to date. More

Brittany is a superb associate at Porsche of North Bethesda. I enjoyed her company, knowledge of the Macan, and overall attentive service. The most pleasant dealership experience. Bethesda. I enjoyed her company, knowledge of the Macan, and overall attentive service. The most pleasant dealership experience. More

My POC was Brittany and she was outstanding. Professional and great customer care. She made everything easy and accommodated my schedule. Wonderful young woman. Professional and great customer care. She made everything easy and accommodated my schedule. Wonderful young woman. More

I had an absolutely amazing experience working with Brittany at porche Bethesda dealership. Honestly, Brittany was the best car salesman I’ve ever worked with. She was very professional, very knowledge Brittany at porche Bethesda dealership. Honestly, Brittany was the best car salesman I’ve ever worked with. She was very professional, very knowledgeable about the care of interest for me. I really enjoyed being around her to facilitate me getting a new car. Again I thank her and all the team who help me process very quick. I would definitely recommend anyone to Porche Bethesda. More

I had an amazing experience at Porsche of Rockville! I worked with Brittany and Brian, who were extremely kind, attentive, personable, and knowledgeable about the 2013 Acura MDX I purchased. The Acura I worked with Brittany and Brian, who were extremely kind, attentive, personable, and knowledgeable about the 2013 Acura MDX I purchased. The Acura MDX was in excellent condition and felt brand new when it was ready for me to drive. Thank you very much to Brian and Brittany for your TREMENDOUS service! I highly recommend Porsche of Rockville! More

Great dealership a proper professional guys with no pushy sales tactics I highly recommend Porsche North Bethesda Also prices are great sales tactics I highly recommend Porsche North Bethesda Also prices are great More

I purchased a 2023 Cayenne S from this dealership. Overall the purchase experience was very good and our salesman Brian was straightforward and generally a pleasure to deal with. The facility is out Overall the purchase experience was very good and our salesman Brian was straightforward and generally a pleasure to deal with. The facility is outstanding as you would expect of a Porsche dealership although parking is very limited. The car was delivered just as promised. I did consult with the service department post sale about a slight hiccup and Phil in service was excellent. I will note however that our salesman promised us all weather mats post sale as a courtesy for purchasing the vehicle from him and although I did inquire about them a couple of times he failed to deliver on them, which was surprising given how professional everything else was handled. More