Porsche Bellevue - Service Center

Review of Porsche Bellevue. I recently had my vehicle serviced at Porsche Bellevue, and while certain aspects of their service were satisfactory, I encountered a significant is I recently had my vehicle serviced at Porsche Bellevue, and while certain aspects of their service were satisfactory, I encountered a significant issue that has left me disappointed with my overall experience. Positives: • The initial service was completed in a timely manner. • Staff were generally courteous and professional. Major Concern: My primary disappointment stems from an incident involving the check engine light. Upon collecting my vehicle post-service, I noticed the check engine light was illuminated. This issue was not present when I initially brought the car in for servicing. When I brought this to the staff's attention, I was met with a concerning response. The employees claimed they had not observed the check engine light during their final inspection. This discrepancy raises questions about the thoroughness of their quality control processes. Furthermore, when I requested that they address this new issue, the service center appeared reluctant to take responsibility. Their dismissive attitude towards a problem that manifested while the vehicle was in their care is troubling and falls short of the professional standards one would expect from a reputable service center. Conclusion: While Porsche Bellevue did complete the initial requested service adequately, their handling of the subsequent check engine light issue significantly diminishes my confidence in their service quality and customer care. I would caution other customers to be vigilant and ensure all aspects of their vehicle are thoroughly checked both before and after servicing at this establishment. More

The worst customer service ever, especially after totaling my car while it's their ground for maintenance. They refused to compensate me for my losses other than what the insurance will pay for the c totaling my car while it's their ground for maintenance. They refused to compensate me for my losses other than what the insurance will pay for the current value of the car. Be aware, they're super nice when they want you to buy their car, but they have an ugly face when something happens and you thing you can rely on their integrity which is no where to find. More

I recently had the pleasure of purchasing a classic Porsche 997.1 from Bellevue Porsche, and I couldn’t be happier with the experience. From the start, the dealership offered a very fair trade-in value Porsche 997.1 from Bellevue Porsche, and I couldn’t be happier with the experience. From the start, the dealership offered a very fair trade-in value for my VW Tiguan, and their price on the 997.1 was equally reasonable. What I truly appreciated was the ability to handle most of the transaction over the phone, given that I live on an island near Seattle. This convenience saved me multiple trips back and forth, which was a huge relief. The sales team was professional and pleasant to deal with, making the entire process smooth and stress-free. The finance department was also extremely professional and kind, ensuring that there was never any pressure—only accommodating, calm, and professional service. Bellevue Porsche did an outstanding job prepping the classic car for sale, addressing numerous fixes and delivering a vehicle that was ready to drive and enjoy. However, the highlight of my experience has been working with their service department. There was a remaining issue to be fixed as a condition of the sale, and after my initial visit, I still felt it wasn’t fully resolved. The team had me bring the car back, provided another loaner, and proceeded to make a complete repair, replacing expensive parts without hesitation. This level of service reminded me of the exceptional customer care we used to get from Nordstrom in the late '70s and ‘80s. Interacting with the service coordinators has been a pleasure, as they are all very knowledgeable and customer-oriented. Satisfied customers seem to be a hallmark of Bellevue Porsche. I will continue to work exclusively with them, and should I ever decide to purchase a new 911, this is the dealership I would recommend. Larry Laissue More

Repeat issue for same minor fix. Taken 3 times to fix a simple tail light cover. New car bought less then 6months from the same dealer. Taken 3 times to fix a simple tail light cover. New car bought less then 6months from the same dealer. More

The contact person was prickly with a smile. Respect is bilateral. Hard to ask questions while being belittled. The work done hopefully is sound. Respect is bilateral. Hard to ask questions while being belittled. The work done hopefully is sound. More

The service experience was outstanding and Porsche Bellevue. From scheduling to getting a loaner communication was great between the service tech, Landon, and myself. Bellevue. From scheduling to getting a loaner communication was great between the service tech, Landon, and myself. More

Very good dealership with respect to customer service, sales and dependability. Service agent is responsive and accessible. sales and dependability. Service agent is responsive and accessible. More

The service rep Anastasia is excellent her attention to providing excellent customer experience is wonderful providing excellent customer experience is wonderful More