Porsche Beaverton

Wow! I am shocked to see Porsche Beaverton with a 4.9 score! Strike 1 (11/2018): 20K prepaid Porsche Maintenance agreement. Service tech did not reset the vehicle service reminder. I went back to h score! Strike 1 (11/2018): 20K prepaid Porsche Maintenance agreement. Service tech did not reset the vehicle service reminder. I went back to have them reset it. Not only was I received poorly, by the Service Advisor, but the person that "fixed" the problem took over 45 minutes and was not a very polite or happy person! Ok, everyone is entitled to a bad day, but why do I have to return for an unfinished 20k service on my Porsche? Strike 2 (4/2019): Transfer case was changed under Porsche Warranty. When I drove the vehicle home, the brakes make a miserable sound as soon as I left the dealership. I called and was told to bring the vehicle in the next day. I took the service tech out for a test drive and he said that he never had that problem before. Turned out he had not installed the heat shield correctly and it was rubbing on the chassis, Why do I have to return for an unfinished service on my Porsche, again? Strike 3 (10/2020): Vehicle in for a 40K prepaid Porsche maintenance agreement. Service Advisor called when the vehicle was due to be picked up. She says I need four (4) new tires and an alignment. I told her that I have a shop that does my tires. She says the vehicle won't be ready until the next day, can they deliver it to my house? Sure, why not...vehicle dropped off the next day at my house. I pulled it in the garage. Interesting note...Invoice says that the right rear tire was punctured during a test drive. Tech repaired it. Funny, the service advisor never mentioned a puncture. Vehicle sat in the garage for 7 days. The "repaired" tire was 6 psi down. I took the vehicle to my local tire shop for repair. They pull out the locking lug nut key and show me it had been stripped. They can't remove any tires. I return to Porsche Beaverton and show Ian the stripped key. He says that the service tech would not have used the stripped key, because he has a master key. He consulted a service tech, then told me there is no "master" for that locking lug nut. He can order a new "key" from Porsche of Germany, but can't tell me when it would arrive. Really? How long is my vehicle going to be out because Porsche Beaverton Tech stripped my lug nut key? What id*ot does that? Sorry, but I don't call that good customer service for my Porsche. I called another Porsche Dealership service department 200 miles away (400 miles round trip). Porsche Bellevue (Washington) says they can fix my problem. I arrive the next day and the Service Advisor (NOT a Service Tech) was able to remove all four locking lug bolts and replace them with new ones in under 15 minutes, while my Porsche was sitting in the vehicle check in area. My cost...$129 for four new locking lug bolts and key!!! NO Service charge!!! That is what I call 5 ***** Star Customer Service!!! Guess which dealership is getting my business from now on!!! I returned home (200 miles), watching my TPMS to make sure that I have enough tire pressure. I took the vehicle back to my favorite tire shop and they pull the tire to see where the leak is. Lucky me, the Porsche Beaverton service tech repaired one hole, but forgot to check for a second one. The second hole gets repaired and is still holding pressure three weeks later. Now, why do I say "lucky me"? Well, without the second hole my wife and I would have been driving a vehicle with a stripped lug nut key and no way to change a flat tire!!! We use the vehicle to travel to places where the nearest Porsche dealership is hundreds of miles in any direction. I have owned Porsches since 2014. All my Porsches have been serviced every year at Porsche Bend (Oregon). Porsche Bend is 400 miles round trip from my home. I have never had to return to Bend for a service that was not completed properly. Unfortunately, Porsche Beaverton (which is 5 miles from my home) is 0 for 3 for properly completed services. I am sorry to say, that I will not be using Porsche Beaverton for service in the future. More