Porsche Austin

To all people reading this and planning to make a purchase here, look for Robert Wehlau! First of all let me start with the fact that due to some Hiccups my experience with car shopping here got very purchase here, look for Robert Wehlau! First of all let me start with the fact that due to some Hiccups my experience with car shopping here got very complicated, but due to extra effort of these men: relentless Mr. Robert Wehlau (Sales Associate) who handled all 7 Million and 1 of my anxiety attacks and still was able to keep calm and stay professional, also Mr Aldo Abad (General Manager) going above and beyond to ensure my family and I were fully happy I am rating this place 5 stars. If I could give 20 I would thanks to them two. Thanks a million once again, definitely making my next purchase here again. More

I could not be more pleased with my visit to Porsche Austin. Every person we dealt with was extremely professional. They worked their hardest to make us happy and I feel like I got a very fair offer on Austin. Every person we dealt with was extremely professional. They worked their hardest to make us happy and I feel like I got a very fair offer on the car of my dreams! More

Hello. I wanted to share my experience with Porsche of Austin in connection with my recent purchase of a 2018 911TTS. In a word it was “disappointing”. In addition to combing through the available pho Austin in connection with my recent purchase of a 2018 911TTS. In a word it was “disappointing”. In addition to combing through the available photos, during the pre-purchase diligence process of this 4k mile CPO car I asked the salesperson, Nick Gentile, whether the car had “any scratches, defects, dings etc. of any kind”. I was assured that the car was thoroughly inspected and would meet my expectations; no imperfections. When I took delivery of the car a couple of weeks later I found more than one spot on the car that was noticeably off, the most significant being a quarter sized abrasion through the paint on the driver’s side rocker panel. It was impossible not to notice this, and it was photographed and noticed by the delivery driver before he took possession of the car. It was not possible to see this in the photos and, as I stated above, it was not disclosed. I immediately shared my dissatisfaction with Porsche of Austin regarding the way the car had been represented to me. Nick and I spoke in real time. He assured me he had indeed put eyes on the car and that he had just missed it because “he was more focused on the front of the car”. I remarked that this was odd, because the front of the car also had an imperfection, a spot where the clear bra had been penetrated by a stone and this too was missed. It too was easily noticeable upon any routine inspection. You may divine what you will from the facts about what care was taken to inspect and represent this vehicle fairly, what is indisputable is the customer care that followed. Porsche of Austin, via Nick, to its credit, told me that they would reimburse me for a repair to the rocker panel imperfection. I felt that this was a fair way to resolve the issue, as most cars have some imperfections and I just did not want to argue about clear bra conditions, stone chips etc. It took me time and effort to find someone who could do a spot repair. I don’t like doing major paint work on a car, and I also felt that this was wasteful. So, I found someone who did a great spot repair and it only cost $800. This could have been the end of it. * On August 6th I emailed the receipt so they could reimburse me. No response. * A week later I emailed to confirm that my payment was on its way. No response. * A few days later I emailed again, this time copying Brant Wimpee from Finance and the General Manager, Aldo, asking for a reply on the following Monday. No response. * I texted Nick and asked if he had seen my emails. He said he had sent the receipt over to accounting and that “Our accounting department usually operates at this pace, unfortunately. As soon as I get confirmation your check was sent out, I’ll update you. Thank you.” No apology for ignoring three emails, no apology for the way this was being handled and the lack of follow through. * On August 19th I emailed again for an update. No response. * On Monday the 24th of August I called the General Manager and left a voicemail. No response. * On August 29th I sent another email. Nothing * Finally on September 9th I sent another email. Then I asked if anyone would engage me or if I should engage on Rennlist or 6Speed Online. I also Copied Christian Ames from the dealership. And I got a reply the next day. So the three emails and a text before were not enough to get a reply? My continued business is not worth getting this done for me in a timely manner? I had to threaten to go public with my issues? I’ve purchased about a dozen cars from dealers across the country. Only twice has a car not arrived in the condition it was advertised. So, while I consider myself fairly fortunate (for owning an amazing Porsche too!) I wanted to make sure that we hold this dealer accountable. A note to the Porsche of Austin Team: You are never better than your word. If you represent something, it should be true. When there is a problem or you make a mistake, admit the error, fix the mistake and learn from it. Don’t make excuses and then when it comes time to follow up, make the customer feel like you don’t care by ignoring their concerns and not engaging. Get the check cut. FedEx it. Answer emails and calls in something remotely like a timely manner. Any show of remorse and/or follow through to ensure I don’t write this and I don’t ding you in the Porsche customer survey. I buy a car every two years. I won't be buying from Porsche of Austin again nor will I be recommending Porsche of Austin to anyone. The end of the story: After the 9/9/2020 email I got a response on 9/10/2020 and the check was sent by FedEx 5 days later. Its “only” $800. After I buy a six figure car we shouldn’t have to work this hard to make things right. I’ve owned 4 Porsches. I love the brand and what it stands for. I wish Porsche of Austin did too. More

Very efficient and friendly service. Nice loaner vehicle. Moving in soon to a beautiful new building. Have seen it in construction. Look forward to continued relationship. vehicle. Moving in soon to a beautiful new building. Have seen it in construction. Look forward to continued relationship. More

Chase, has always taken care of all me service needs. Above and beyond regular customer service. 100% satisfied.. I would always recommend using Chase in the service department. Above and beyond regular customer service. 100% satisfied.. I would always recommend using Chase in the service department. More

Regarding service it was an A+. We have had mostly audis and benz and hate the service centers at those dealerships. Appreciate the great job! and benz and hate the service centers at those dealerships. Appreciate the great job! More

Jordan, is very knowledgeable advisor. He took care of my car twice. I had very positive experience working with him and definitely would recommend Jordan car twice. I had very positive experience working with him and definitely would recommend Jordan More

Very profession service. Timely and courteous communications with A high level of follow up. The customer service team led by Jordan listened to my needs and exec very well. communications with A high level of follow up. The customer service team led by Jordan listened to my needs and exec very well. More

Excellent service, timely updates, clear communication. From start to finish, my experience was easy and efficient with little wasted effort. Chase ushered me through the experience as he always does. From start to finish, my experience was easy and efficient with little wasted effort. Chase ushered me through the experience as he always does. More

Christian Ames is fantastic and has trained his team to be likewise. They are the very best in all areas below and excel with customers be likewise. They are the very best in all areas below and excel with customers More