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Porsche Atlanta Perimeter - Service Center
Atlanta, GA
2,089 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,089 Reviews of Porsche Atlanta Perimeter - Service Center
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Verified Customer
February 26, 2022
The service associates were friendly, helpful and professional. The service wait area was clean, in keeping with the brand’s image, though very, very small. professional. The service wait area was clean, in keeping with the brand’s image, though very, very small. More
by rbradleyatl
Employees Worked With
Associate not identified
February 14, 2022
The staff is friendly, however, I had a 7:30am appointment and this was my first service appointment since purchasing my CPO Porsche. I original scheduled the 20K maintenance with a loaner, howeve appointment and this was my first service appointment since purchasing my CPO Porsche. I original scheduled the 20K maintenance with a loaner, however, the car maintenance reminder was telling me I just needed an oil change. I had only driven the car 9K miles and the car maintenance reminder stated that a major service was not due for another 11K miles. So after going back and forth with the service advisor, Scott Green, about how they look at the date the car was manufactured, and not the mileage. I told him that, I’m going to go by the mileage, and I only want an oil change as indicated by the vehicle reminder and a courtesy wash. I will get the 20K maintenance done after I reach the additional 11K miles. So he agreed and since I wasn’t getting the major service done, he mentioned that they don’t get loaner vehicles out for minor service, so instead of getting the loaner, I agreed to wait on the vehicle since I was only getting an oil change. So I waited about an hour and my car still hadn’t been brought into the bay for them to start working on it. At that time I was pissed because I had a 7:30 appointment. So I went back and vented my frustrations with the service advisor, Scott Green and he reluctantly agreed to give me a loaner. He said that he would be calling be back within an hour to pick up the vehicle. Well, I waited 3 hours and I didn’t hear back from him so I decided to call and find out the status of my car. He said it was just finished and he was looking at it and I said to him I thought you were going to be calling me within an hour. He gave me a lame duck excuse, so I said whatever. When I got to the dealership to pick up my car, I noticed that they didn’t even wash it. I will have to think twice about utilizing that dealership. If I have service done at the dealership again, I will work with another service advisor. Scott Green is horrible. More
by tctims1
Employees Worked With
February 11, 2022
My appointment was timely. The waiting area was comfortable and the person serving complimentary coffee was very courteous. My service rep, Tony, Betancourt, kept me apprised of all that was going comfortable and the person serving complimentary coffee was very courteous. My service rep, Tony, Betancourt, kept me apprised of all that was going on, and spoke with me at the conclusion to let me know what had been done and to explain the pricing. All in all, a very pleasant experience. More
by LARRY84
Employees Worked With
Tony Betancourt
