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Porsche Atlanta Perimeter - Service Center

Atlanta, GA

4.6
2,089 Reviews

2,089 Reviews of Porsche Atlanta Perimeter - Service Center

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November 09, 2022

they did service and now that issue is not cleared again we are waiting for another service.. More

by babu0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergey Marinin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Porsche Atlanta Perimeter responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. Hopefully the issue will be resolved this time around and you'll soon be out on the road enjoying more happy driving! Thank you for leaving feedback. Please reach out to us at (770) 234-2100 if there's anything else we can do to make your service experience better. We appreciate you trusting us during this process!

November 09, 2022

Good customer service. Quick check in and pick up. Solid workmanship on the car. Good job. More

by CHRIS_HUBBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Porsche Atlanta Perimeter responded

Awesome to hear! Glad the Porsche experience was everything you could dream of with us at Porsche Atlanta Perimeter! We appreciate your kind words and wish you plenty of happy driving until we see you around the showroom again!

November 08, 2022

Everyone was attentive and nice during my visit. The work on my car was perfect! More

by ANITA_L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergey Marinin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Westbrook
Nov 12, 2022 -

Porsche Atlanta Perimeter responded

Thank you again for taking the time to let us know how we did. It's great to know our staff is providing the true Porsche experience! Hope the experience continues for you on the road as you partake in plenty of happy driving!

November 07, 2022

The best thing about the waiting room is the huge glass window where you can watch the technician working on your car. It's pretty expensive to bring your 911 in for an oil change compared to other cars b More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Cottingham
Nov 12, 2022 -

Porsche Atlanta Perimeter responded

Small known fact - that window wasn't always in Porsche dealerships! A while ago in a store out west (I believe Arizona) they had one installed and Porsche didn't originally approve of the idea - but after hearing testimonial after testimonial, much like this one, they decided to implement it in all stores! Now we are all blessed with seeing the technicians perform their works of art! Can't wait to have you back in the showroom again! Maybe even swing by just to stare at the techs with me someday! Anyways, happy driving!

November 02, 2022

Scott the service advisor is awesome. Very knowledgeable with deep insights into the Porsche brand. Also has wonderful customer service More

by RKESSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Feinglass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Porsche Atlanta Perimeter responded

Scott is indeed a wizard. His knowledge is vast and the cars he helps service can go pretty fast! Glad your experience was pleasant and we hope the driving is even more so! Thanks from Porsche Atlanta Perimeter!

November 02, 2022

Scott was wonderful to work with. Waiting room had all comforts. I also got a free carwash. More

by Finn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Feinglass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Porsche Atlanta Perimeter responded

Thank you for taking the time to let us know about Scott and his abilities to make peoples lives much easier! We thank him quite often as well! Glad you could also enjoy the perks of the showroom but hope the perks of your service visit are rewarding you with plenty of happy driving!

October 31, 2022

We had a scheduled appointment to do the annual service and implement a recall required by Porsche. I got there and had to wait for 3.5 hours for service to be completed and was told to come a different da More

by DGASTALDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wonder why Stetson White is not listed…?
Nov 02, 2022 -

Porsche Atlanta Perimeter responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Hope you are willing to give us an opportunity to make up for this mishap and get you back on the road in the future! Our technicians are amongst the most integral part of operations so we do treat them with very high respect. Of course our business does not exist without clients so we apologize to inconvenience you during this time of need and hope we can be of more assistance down the road. Happy driving!

October 31, 2022

Car taken in 3/30/33 and was just picked up last week-6 months later! Old car that parts had to be ordered from Germany. After several months of no communication, I called on several occasions and left mes More

by CHASTAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Porsche Atlanta Perimeter responded

Thank you for your feedback. We apologize for the delay and inconvenience of the repair taking longer than expected. Unfortunately, with supply chain issues there are some parts coming from Germany that are taking extended periods of time to be delivered. There is no excuse for the lack of communication, and we will coach our team on the importance of consistent communication even when there is no new progress to report. We have multiple managers who can help with advisor concerns or situations, and we are still a Jim Ellis dealership dedicated to exceeding the expectations of all of our clients in service, sales, and parts. We do make mistakes at times, so please accept our sincerest apologies for not communicating with you in a timely manner.

October 28, 2022

Service was difficult to reach and did not return calls promptly. Pricing was underestimated by about $200 More

by PLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Porsche Atlanta Perimeter responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our ability to effectively communicate is one of the few things that there's no good excuse for not executing! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

October 27, 2022

Mr. Hennessy is an absolute professional and a gentleman! Porsche Atlanta Perimeter has the best staff and the best facility period! More

by HVATEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Cantu , Steven Dooley, Carol Duster
Nov 02, 2022 -

Porsche Atlanta Perimeter responded

Awesome to hear you enjoyed your service visit with us here at Porsche Atlanta Perimeter! Mr. Hennessy is indeed a gentleman and an undeniably motor scholar! We appreciate your kind regards and know they will fuel us to continue to offer a true Porsche experience! Happy driving!

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