Porsche Atlanta Perimeter - Service Center

Great Team!! Very helpful... Very knowledgeable . I was kept in the loop on the repair of my car. Really appreciative of that. Great time from the time I dropped m Very helpful... Very knowledgeable . I was kept in the loop on the repair of my car. Really appreciative of that. Great time from the time I dropped my vehicle off to the time I picked it up from service More

Too expensive and does not follow directions I normally do not do this nor leave bad reviews, but it has been a few days and is still on my mind. I am so disappointed and displeased on my first s I normally do not do this nor leave bad reviews, but it has been a few days and is still on my mind. I am so disappointed and displeased on my first servicing experience at the Porsche Perimeter location. The Macan S was bought new on July, 2017. Over 1.5 years has passed and the first servicing was $590+! The more I think about it and the more I speak to others that work on Porsches state that I completely got taken advantage of. #1) I told the servicing department specifically that I did not need an annual service for a vehicle under 10K miles. Somehow, they convinced me that the car would break down, flooded, etc. if not checked and parts exchanged, so I went ahead and did it only to see the invoice after with $374 charged for “coils”. This part is usually at 20K miles and all that was needed was an oil change which is expensive 'as is' by itself, which I expect for a Porsche. But $590+ for a vehicle that's been garage kept, driven only 2-3 times per week, and under 10,000 miles? I could understand if it was 50,000 miles and even if the servicing department told me not to do an annual service, I would; however does not make sense for a car under 10,000 miles at all! All the unnecessary charges and services were not needed, but this is only the start. I was extremely shocked to be honest where first servicing should be only an oil change, but instead I ended up paying for parts/services I did not need. #2) Not all too serious, however serious enough. When you first purchase the vehicle, there is a display screen protector on the navigation screen that is on all new cars. I had it on there on purpose and someone just had to take it off! It was not even peeling or anything, why take it off?! Now fingerprints and dust will accumulate much easier without it and I will have to purchase an actual screen protector now! It was left on there for a reason. #3) One of the disappointing factors (which is my fault since I didn't think straight at the moment) was I told them they could do the courtesy wash, however, it was machine washed which I should have known. I have never put the car through a machine so now you could see the swirl scratches from the machine or whatever they use on the car that has always been hand washed (I am so angry at myself). #4) After paying for the servicing, I literally stood and looked at my car in front of 3-4 advisors for about 5 minutes, wondering why no one will give me the key to leave in the front. No one asked me anything and finally I thought, maybe the key was in the car and I just go in and leave. Nevertheless, I looked like I was stealing my own car, not knowing if I have to ask someone or what I have to do. Finally, someone came out to tend to another car and I asked them. Took me back in and gave me my key to leave. Don't get me wrong, everyone at the facility is nice and makes great conversation once I initiate it, but I am the consumer, and so I thought it was common courtesy that they should ignite the conversation to see if I need any help. #5) Lastly, and most of all the the reason for all these negative connotations. My car still smelled new and clean (as stated before; garage kept and driven only 2-3 times per week). It has been approximately 5 days since I took it to servicing and every time I get in the car it smells like an absolute dirty rag. At first, I thought maybe someone left a dirty rag in the car, so I looked everywhere, but nothing. I know they cannot use a new rag every time, and I understand that the water is recycled, but my goodness it actually gets me so upset that the smell still has not gone away and I just wonder why they had to treat my car as well as myself like that. I should not have to drive around with the windows open trying to get the smell out to the point I don't want to drive it. This is supposed to be Porsche - the leading, elite, brand of vehicles known for reputation and customer service. Overall, I was overly displeased by the amount charged, unnecessary servicing, and how the entire situation was handled. I have referred many people to the location when I first purchased the car, so many of my co-workers, friends, family all purchased vehicles from there. Not sure if I could recommend them for servicing at this location though. More

Great customer service Treatment by the service rep and entire staff was great. The idea of watching the machinists work on my car was a great experience. Thank you Treatment by the service rep and entire staff was great. The idea of watching the machinists work on my car was a great experience. Thank you More

Outstanding Service!! Roman Williams, Sergi and CB epitomize professionalism and outstang client care!! Job very well done!!! The level of support truly represents the Pors Roman Williams, Sergi and CB epitomize professionalism and outstang client care!! Job very well done!!! The level of support truly represents the Porsche way!! Commend for a job very well done!! More

Great and seamless service I visited the service department for a recall and dent removal and the work completed was done impeccably. Thank you for a quick and easy experience! I visited the service department for a recall and dent removal and the work completed was done impeccably. Thank you for a quick and easy experience! More

Customer service was excellent . Very impressed with Sergey abilities, someone you can trust. Great place to service vehicle. I had a great experience and will be returning to Pors . Very impressed with Sergey abilities, someone you can trust. Great place to service vehicle. I had a great experience and will be returning to Porsche Atlanta Perimeter. More

Efficient and well explained I drove in early one Saturday just to pick up some ideas of pricing from a main dealer. Met by Katherine Smith on the team - she was able to advise wh I drove in early one Saturday just to pick up some ideas of pricing from a main dealer. Met by Katherine Smith on the team - she was able to advise what needed to be done and how much it would cost. There was space there and then to get the work done. Pleased with the service. More

Detailed and informative I was informed by third party service provider of an oil leak. I contacted Porsche Perimeter to ensure that this was under warranty and was immediate I was informed by third party service provider of an oil leak. I contacted Porsche Perimeter to ensure that this was under warranty and was immediately scheduled. Sergey kept me informed of every step in the maintenance process and delivered my vehicle timely and repaired to specifications. Even in the end when my freshly washed vehicle was covered in pollen, they took it back and rewashed it! More

Sergey was excellent! This is my first time working with Sergey. I came in for yearly service but turns out my tires needed to be replaced. I had to wait for 4 hours but This is my first time working with Sergey. I came in for yearly service but turns out my tires needed to be replaced. I had to wait for 4 hours but during that time, Sergey kept me updated, explained everything, I never had to ask for updates. I felt he truly had my best interest in mind and cared about me as a customer. I have other cars at this price range; courteous, professional and efficient service is more important to me than anything else! Sergey delivered. I will ask for him by name next time! More