Porsche Atlanta Perimeter - Service Center

Repair experience was excellent The repair would required several days. Repair included brake work and 72,000 mile service. Service Advisor Laura Gainor explained in detail all the w The repair would required several days. Repair included brake work and 72,000 mile service. Service Advisor Laura Gainor explained in detail all the work that was required and answered all my questions completely. A loaner car was provided. It was very nice.. The service she provided was excellent making my visit a very pleasant experience. Also the car is running just like new. More

Excellent service Overall Excellent service. Part was covered in warranty. Requested Services: VEHICLE INSPECTION - CUSTOMER {MPI} Multi Point Vehicle Inspection A Overall Excellent service. Part was covered in warranty. Requested Services: VEHICLE INSPECTION - CUSTOMER {MPI} Multi Point Vehicle Inspection ATLANTA PORSCHE PERIMETER LOANER CAR VEHICLE INSPECTION - CUSTOMER More

Great Service I had called another Porsche dealer in Atlanta and left three messages with no return call. Sergey did a really nice job of taking a bad situation a I had called another Porsche dealer in Atlanta and left three messages with no return call. Sergey did a really nice job of taking a bad situation and making it much better. Based on my experience I'll take my car here versus other options going forward. More

Even service visits are fun Brought in my car for a service visit which was handled very efficiently by the staff. Its also fun to discuss cars with Scott, who know so much about Brought in my car for a service visit which was handled very efficiently by the staff. Its also fun to discuss cars with Scott, who know so much about them and is eager to share his knowledge. Thanks to him I'm now considering adding a Macan S to the fleet. Nice job service dept! More

Great service! Laurie was great to get me in and out. Excellent communications on repairs! The checklist done was very thorough. I came away knowing exactly what had Laurie was great to get me in and out. Excellent communications on repairs! The checklist done was very thorough. I came away knowing exactly what had been done More

Fast and efficient First visit, very helpful. The service attendant was informing and prepared me for recalls and how best to schedule them in advance to make it easier First visit, very helpful. The service attendant was informing and prepared me for recalls and how best to schedule them in advance to make it easier on me. More

Undertrained / Benighted Sales Advisor and Technician The vehicle was taken to the shop due to Jerking/hesitating, check engine and other error codes, the same language was used over the phone as well as The vehicle was taken to the shop due to Jerking/hesitating, check engine and other error codes, the same language was used over the phone as well as in person with Sergey. Few days after diagnosing I was been told by the SA that replacing the battery will solve all the issues, I did approve the job and it cost me around 850 out of my pocket as it was not covered under warranty. When I asked the SA twice about Jerking/hesitating he said he was not been told about that…and that took another turn…he said now transfer case needs to be replaced. Sept 14th , Right after picking up my vehicle not even a mile down the road all the error codes started populating the screen again. My Audio system was also acting up I couldn’t control the volume neither navigate to different files after driving a bit it seems it was reset and started functioning normally. After reaching home that night I did txt the SA about the same. I was told to bring the vehicle again for diagnostics and the SA was unsure how long will it take to get fixed. Hearing this I requested for a loaner car, the SA refused as it is not for the extended warranty customers …that didn’t sound right, when I was signing the invoice I saw my ext warranty company paid around $3200( I would like to request for that invoice as well ) and I paid total of $1230.91 . Despite paying so much / being WITHOUT a car for almost a MONTH/issues are still existing/ and now getting the car back in the shop again, god knows how much longer will it take this time. I simply asked the SA to provide me with Porsche Company/dealer policy reflecting the same refusal and to my surprise, he said it's not written anywhere it seems he just pulled it out of thin air. This is the longest email I ever wrote to a car dealer so you can only imagine my level of frustration, all I wanted is my vehicle fixed in a timely manner with Porsche Standards. I never had this issue with the previous SA issac who helped us since day 1. I am an owner of multiple cars. I take all five to their respective dealership quite often for service and I have never experienced this ever with any of them. I am in a state of perplexed with the kind of benighted SA and Technician your esteemed organization is having, I am highly concerned if my vehicle was misdiagnosed......its been 3 days after writing ths email to the supervisor i have not yet received any feedback yet... More

20,000 miles service I had a great experience with the service team during my recent visit. Work was done quickly for the estimated price quoted. I was given a new loaner I had a great experience with the service team during my recent visit. Work was done quickly for the estimated price quoted. I was given a new loaner car to minimize the disruption in my day. Overall great job. More

Service Work It was a very good experience. Sergey did a fine job and the lounge was comfortable. I hope that all my visits are this comfortable. It was a very good experience. Sergey did a fine job and the lounge was comfortable. I hope that all my visits are this comfortable. More

Quick and fast quality service Pulled into the service area immediately greeted by Tony to get started doing a service bulletin completed on my car. He got the car in the service a Pulled into the service area immediately greeted by Tony to get started doing a service bulletin completed on my car. He got the car in the service area quickly, got the service bulletin and a couple other small updates done on the car. When I got the car back everything they did was spot on perfect. Couldn't be happier. More