Porsche Atlanta Perimeter - Service Center

Love my car but wide gap in promise vs. actual experience Was told my car would be ready and returned the same day or, if not, someone would call with an update and set up new delivery time. No call. Did no Was told my car would be ready and returned the same day or, if not, someone would call with an update and set up new delivery time. No call. Did not receive a call the next time until I called three times and finally got a call back. Was told I had a nail in my tire and I needed two tires because of the tread differential in the two rear tires because of the nail. The car only has 9800 miles on it and I only picked up the nail the day before. When I questioned this recommendation, I was told the technician “made a mistake” and I only needed one tire after all. When my car was returned, it had several black scuff marks along the left rear quarter-panel where they changed the tire, I was unable to get the marks off by washing the car and had to go buy some wax to get the marks off. The combination of the lack of communication, me having to initiate the calls for updates, the clear over-reaching on the service technician recommending the second tire, and the black scuff marks did not make for a positive experience on my first visit to your service department. At the end, my Green apologized for “all the hiccups” but hardly the experience of “owning a Porsche purchased from Jim Ellis” that was promised during the buying process. Unsure of whether I would actually recommend this service center after only one experience, but the site made me answer in order to submit this response. Writing this not as an indictment but in hopes it assists the dealership to improve. Look forward to next time and hope it’s better. More

Service of my Panamera hybrid Sergey was excellent in keeping me informed about the progress and explaining what was going on. He was excellent and I look forward to working with h Sergey was excellent in keeping me informed about the progress and explaining what was going on. He was excellent and I look forward to working with him in the future of service issues. More

The team at Jim Ellis always provide excellent service, open communication and They strive to ensure everything is done right. I would recommend them to my colleagues. open communication and They strive to ensure everything is done right. I would recommend them to my colleagues. More

Excellent experience. Every step was effortless from scheduling online appointment, to picking up loaner car, etc. Scott was extremely helpful and great to work with! scheduling online appointment, to picking up loaner car, etc. Scott was extremely helpful and great to work with! More

work done as part of a recall Dealer nicely set up to deal with the customer. They were efficient in setting up the drop off and vehicle pick up. Nice job with minimum contact or Dealer nicely set up to deal with the customer. They were efficient in setting up the drop off and vehicle pick up. Nice job with minimum contact or exposure and offering hand sanitizer as soon as you sign the document on both check in and check out. work done on time and car washed. Nice experience. More

Car service The dealership is outstanding. From Jay , Michael and frankly many people in service whose names I can’t remember. I have purchased five Porsche’s fr The dealership is outstanding. From Jay , Michael and frankly many people in service whose names I can’t remember. I have purchased five Porsche’s from them all are great people. I really like the addition of a genius. More

Great Service The staff are friendly and experienced to offer the right advice, without the upsell. Staff wore masks and there was hand sanitizer available. Area The staff are friendly and experienced to offer the right advice, without the upsell. Staff wore masks and there was hand sanitizer available. Area around service desk was tight, so no 6feet distance. More

Good, efficient service experience appointment was easily scheduled on line. Follow-up confirmation was sent in a timely and detailed manner Customer service was prompt and courteous appointment was easily scheduled on line. Follow-up confirmation was sent in a timely and detailed manner Customer service was prompt and courteous Loaner vehicle was available as requested and in impeccable shape Service was concluded in a short period of time. Prices are high. For the price paid, i would've have expected my car to have been detailed properly More

Great Service Advisor ( Tony) My service advisor is amazing. I enjoy bringing vehicle in for service because I know that they don't price gauche or hassle to make a quota or try My service advisor is amazing. I enjoy bringing vehicle in for service because I know that they don't price gauche or hassle to make a quota or try to rip me off as a customer. I'm very confident that Tony tries to save me money while in the process of making sure my vehicle is in great shape :) More

Great Service Everyone was very nice and the service was timely. During COVID-19, the team made sure everything was clean and they respected social distancing. Most Everyone was very nice and the service was timely. During COVID-19, the team made sure everything was clean and they respected social distancing. Most importantly, my car was cared for and returned to me in tip top condition. More