Porsche Atlanta Perimeter - Service Center

Very disappointing and frustrating experience. Ball dropped on two fronts. 1)I had to reschedule a ding repair multiple times because dealership was misinformed when ding specialist would be available. dropped on two fronts. 1)I had to reschedule a ding repair multiple times because dealership was misinformed when ding specialist would be available. Ultimately, was told ding could not be repaired. Wasted morning for me. 2) Was told that new tow hitch install for my Cayenne would cost about $1300. Upon arrival for install, learned that there was $1500 additional cost for labor. My time and the dealerships time could have been avoided had the total cost been communicated up front. Over $2800 for a $660 new car option. I chose not to do the install even though I'm also out $1000 on bike rack that I no longer can use. In top of all that, the service dept initially wouldn't assure to me that new hitch wouldn't interfere with rear tailgate sensor. This is not rocket science! More

Low-interest, low communication I ordered replacement parts on 12/23, paid in full. Never got a call or email about the parts being received. I called Parts Dept on 1/16, made appoin I ordered replacement parts on 12/23, paid in full. Never got a call or email about the parts being received. I called Parts Dept on 1/16, made appointment to have parts installed for 1/27. On arrival at 10:30, service tech had no info regarding parts ordered, told me to wait while he got an estimate on the installation. About 2 hours later gave me the estimate, I approved and parts were installed. At conclusion he advised a wrong part was ordered which was more expensive than what I needed. He credited the difference. When I got the car back , at 1:45, the main reason for the repair was not installed. I went back in to ask - turns out a wrong part, (a windscreen) was ordered and installed. The needed part was never ordered. They installed a new windscreen, took out the one that was there, and no one ever verified that the part was what I needed. Service tech supposed to order needed part for the head-rest and call me for installation. That was yesterday and I'm still waiting. In the meantime they took out a perfectly good part, charged me over $300 for a new one, now want to charge me for the needed part, and take out the new windscreen. But, they've not spoken about resolving getting back the old, undamaged windscreen, crediting me for the new one and installation, and actually getting the right stuff done. There has been no quality control check done during any step of this situation. I don't know if all the service techs are this disengaged and non-communicative or if it is just this one. At this point I feel the service is abominable. More

They Keep Me Coming Back Porsche Atlanta Perimeter keeps me coming back, so they are obviously doing something right. Seems they continue to not only excel in customer servic Porsche Atlanta Perimeter keeps me coming back, so they are obviously doing something right. Seems they continue to not only excel in customer service, but they pay attention to their customers input, and build on that input. More

Sergey is super helpful. Very helpful and customer friendly dealership. I would highly recommend this dealership to anyone looking to purchase or service a Porsche. Sergey tak Very helpful and customer friendly dealership. I would highly recommend this dealership to anyone looking to purchase or service a Porsche. Sergey takes care of our servicing needs. More

Scott Green and the gentleman handling loaners great people that care and go above and beyond to make sure you are satisfied. Thanks guys appreciate it people that care and go above and beyond to make sure you are satisfied. Thanks guys appreciate it More

Good, but could be better The customer service was great during the drop off and pick up. I had a 1 year old toddler with me, so the personals were super willing to help watch The customer service was great during the drop off and pick up. I had a 1 year old toddler with me, so the personals were super willing to help watching her when I am trying to sign the document and when I am getting the car seat into the Uber. The only things I'd like to point out that could have been better is communication. When I called to make an appointment, it would have been nice to know that I needed to ask for an vehicle in order to get one. It should have been a standard question when making an appointment. Also, after my car was dropped off, I got no phone calls about what to expect after the initial assessment. According to my service person, I didn't get a call because it's covered under the warranty. I understand that there's not $ involved but still would have been nice to know if I can pick the car up after work or not. More

First Service, 2019 Cayman Everything was perfect! Friendly greeting on arrival, explanation of services required including factory recall and best of all delivery done thirty m Everything was perfect! Friendly greeting on arrival, explanation of services required including factory recall and best of all delivery done thirty minutes before promised! Scott and Tommy both took time with me for nice friendly discussions and answered all my questions. Couldn't ask anything more. More

We experienced unparalleled, excellent service with our Service Advisor, Tony. The work was done quickly and thoroughly without skimping on quality. Tony always goes above and beyond to make sure my daught Service Advisor, Tony. The work was done quickly and thoroughly without skimping on quality. Tony always goes above and beyond to make sure my daughter’s car is safe and properly maintained. Thank you Tony!! More

Always amazing service and extremely helpful people. Everyone at the dealership that I have had the pleasure of speaking to or working with has been fantastic. Sergey Marinin has always gone the extra Everyone at the dealership that I have had the pleasure of speaking to or working with has been fantastic. Sergey Marinin has always gone the extra mile when I come in for service. He makes sure if there are any concerns that I need addressed specifically before explaining to me exactly what will be done, and what I can expect time/money wise. I always get the car back knowing its going to be in the best possible shape it can be. I have had such good service here that I go out of my way to continue to do everything at this dealership. Because I know that I can trust them, and will always get the best service possible. More

Scott Green in service was outstanding I booked my 10000 mile service online, received confirmation, but when I called in a few days before there was no record of my booking after some tro I booked my 10000 mile service online, received confirmation, but when I called in a few days before there was no record of my booking after some trouble trying to get hold of someone in service, I was put through to Scott Green. Scott worked with me on the phone to reinstate my booking, even though my time slot was filled. On arrival at the service center I met Scott who was amazing More