Porsche Atlanta Perimeter

Professional, knowledgeable, the entire staff that I dealt with went the extra effort to make the purchase experience very positive. dealt with went the extra effort to make the purchase experience very positive. More

Experience with Sergey was excellent! He underpromised and overdelivered! He did a fabulous job of keeping me updated re: the service to my vehicle. He underpromised and overdelivered! He did a fabulous job of keeping me updated re: the service to my vehicle. More

Amazing service! My service rep Stephen H, explained everything thoroughly and made sure to take care of me while I was waiting for service to be completed. My service rep Stephen H, explained everything thoroughly and made sure to take care of me while I was waiting for service to be completed. More

Dishonest, incapable, incompetent, sleazy, full of xxxx, liars, shameless, Chuck Turck should be fired, I’m sorry I ever bought from them, I will never use a Jim Ellis dealership again, 100% shameless xxxxx liars, shameless, Chuck Turck should be fired, I’m sorry I ever bought from them, I will never use a Jim Ellis dealership again, 100% shameless xxxxxxx More

Trey was an absolute rockstar and made this buying experience one of the best I've had. HIs attention to detail and ensuring I was in and out did not go unnoticed. He also went out of his way (was on experience one of the best I've had. HIs attention to detail and ensuring I was in and out did not go unnoticed. He also went out of his way (was on PTO) to make sure I was taken care of when I had to move my appointment up because of an incoming hurricane. TOP LEVEL dealer. More

I am giving a five-star rating to this dealership and to the employees that I dealt with not because of the flawless execution (because there were a number of issues), but because those I dealt with were al the employees that I dealt with not because of the flawless execution (because there were a number of issues), but because those I dealt with were all professional and personal in executing the three most important customer service qualities (people/client-first attitude, problem solving skills, and personal and professional ethics) that I read in another review. I live roughly 500 miles away from Porsche Atlanta Perimeter (PAP) in Virginia, and I was vacationing almost 400 miles away from PAP in South Carolina when I first called and spoke to Chad Douglas, Porsche Brand Ambassador on Monday, 9/16/24. Chad could not have been better on the initial call. I felt comfortable enough to make a counter offer on the 2021 Panamera listed price on the internet. Chad submitted my offer immediately and it was accepted with only one dealer condition (that I finance the vehicle with PAP). My only condition was that I come see the car and approve of the condition. This was probably the quickest offer and acceptance that I had ever experienced in roughly 50 years of car purchases, and I certainly appreciated that very first encounter. I filled out finance application that evening and submitted it to PAP. Note: I already had a (5.39%) preapproval for $5000 over the purchase price from BAC in hand that I also sent to Chad on Wednesday. On Thursday, 9/19/24, I rented a one-way rental and drove roughly 400 miles from SC to PAP to view the vehicle and complete the transaction. Chad cordially greeted me, showed me the car, went on a test drive with me, and filled out paperwork for me to sign. The car looked fantastic (although without the wrap that was shown in all of the pictures on the internet). There was one problem with the $699 service fee, that Chad was able to quickly talk to his manager and adjust back to my understanding of my initial offer which I greatly appreciated. After a fairly long wait (maybe an hour or more), I finally was taken to meet with Sean Plumber, Porsche Finance Manager, who was equally as personal and professional as Chad. Sean initially had the price incorrect related to the $699 adjustment above, but he quickly adjusted it after leaving to speak to his manager to get it approved. Then, Sean offered me a "comparable" interest rate of 6.60%. After I said that 1.21% higher than my BAC rate was not "comparable" to me and we discussed it further, Sean adjusted my rate down to 5.71% which I accepted (despite it being 33 basis points higher than my BAC rate) because I had agreed to let PAP get the finance business (if reasonable) since PAP had discounted the purchase price initially. I added an additional (3rd) year of Porsche unlimited warranty after Sean offered a 10% discount for me being a prior Porsche owner. At this point, they introduced me to Jeremy Shipp, Porsche Pro. Since I had already been at the dealership roughly four hours and I need to get to Athens by 7:30 PM, Jeremy gave me a brief rundown of the basic functions of my 2021 Panamera to get me on my way, and he said that he would be glad to do a full overview of the vehicle the next day, if I desired. I accepted Jeremy's offer, and he was fantastic, spending almost two hours answering all of my questions and showing me all of the extensive functions and options of the vehicle. In addition, he agreed to look into one item that did not seem to be saving correctly and said that I could call him with any further questions. In addition, he called me a couple days later to check on how I was doing and to see if I had any additional questions. I told Jeremy he had provided me with the best customer service experience that I had received in over 20 years, and I meant it! While I was with Jeremy, Chad found me a Porsche front license plate holder (that I will need to get installed in VA to pass VA inspection laws) and he also gave me a 3rd vehicle key. That was great! JMF More

After a 40,000 mile service which cost around $3,600 ( with les then 30,000 actual miles, I drove to my mountain home and when I turned on my windshield wipers and and the newly installed passenger side w with les then 30,000 actual miles, I drove to my mountain home and when I turned on my windshield wipers and and the newly installed passenger side wiper just flew off on to the ground and was damaged. I was informed that I had to send pictures, which I did and could not get replacement for over a week. I could drive in the rain for several days and you could not take my word that this did occur after 4 years of service payments over a what $30 item! That’s a good way to loose a customer. More

Scott is an exceptional service representative at Porsche Atlanta Perimeter. His passion and knowledge of Porsche, puts him in his own class. He is communicative and keeps me apprised, as to where things sta Atlanta Perimeter. His passion and knowledge of Porsche, puts him in his own class. He is communicative and keeps me apprised, as to where things stand, when they have my Porsche for a few days on a larger scale service need. He is clearly the best! More

Had to wait 20-odd days for an appt, just for y’all to say it’d be a week to look at it. Sent a video of the top going down next week. I assume they pulled it into the shop, the top worked the first time say it’d be a week to look at it. Sent a video of the top going down next week. I assume they pulled it into the shop, the top worked the first time so they just assumed it was fine. Then told me it would be another month to see it again More

Great place to get service. They are very nice. Coffee they serve makes it a nice place to wait. They are very nice. Coffee they serve makes it a nice place to wait. More