Porsche Arlington

Purchased a 2006 Cayenne Turbo S - My sales rep was Chase Mitchell - Nice, polite and looked after my interest. Would absolutly purchase another car from him again. Thanks again Chase. Nick. Mitchell - Nice, polite and looked after my interest. Would absolutly purchase another car from him again. Thanks again Chase. Nick. More

No pressure sales tactics, accompanied with helpful purchasing information, make this a top notch dealer. The team came through at a price lower than what I was expecting, and made the purchasing/appro purchasing information, make this a top notch dealer. The team came through at a price lower than what I was expecting, and made the purchasing/approval process quick and simple. More

My wife really likes the Porsche Cayenne. So I called the sales department and worked out the deal on the phone. My wife went and pick out her color and it was as easy as that. definitely go here for a the sales department and worked out the deal on the phone. My wife went and pick out her color and it was as easy as that. definitely go here for a simple no hassle 5 star treatment. More

I worked with the special parts customer service on stalling a luggage and bike rack installed in the back of my Q5 and i was so impressed at the attention that was given to such minor work. I want t stalling a luggage and bike rack installed in the back of my Q5 and i was so impressed at the attention that was given to such minor work. I want to express my gratitude to the team that works at Porsche of Arlington. More

The dealership employees very professional people! I am very satisfied with my car, and the process! They need to definetly move to a better facility. I would and am referring this dealership to my frien very satisfied with my car, and the process! They need to definetly move to a better facility. I would and am referring this dealership to my friends and family! More

I went to Porsche of Arlington to have my Porsche Panamera for my usual inspection. My 2010 Panamera needed brake work and my service advisor actually walked me to my Porsche on the lift and let me Panamera for my usual inspection. My 2010 Panamera needed brake work and my service advisor actually walked me to my Porsche on the lift and let me inspected it visually myself. We inspected all 4 brake pads and decided to only replace the front and do the back ones on the next service. I really appreciate them getting me involved in that fashion. I would recommend them to any Porsche enthusiast. More

He's very arrogant finance person at the dealership. Very unprofessional. I would have bought my second car there as they do cary the cars I liked but a dealership right next door served me very well. Very unprofessional. I would have bought my second car there as they do cary the cars I liked but a dealership right next door served me very well. I would never buy or spend a penny at this dealership. More

Purchased a car from them at a fair price. They didn't seem to have done too much research on the car, but I knew a majority of its background and felt confident the car was solid. There were a couple of seem to have done too much research on the car, but I knew a majority of its background and felt confident the car was solid. There were a couple of items I noticed on the car that they said they would fix (in particular Jim Johnson) but it has been nearly a month now and it has been essentially several delays and excuses. Their customer service after the fact is pretty terrible. To me customer service is everything so I cannot recommend this dealership. More

The Better Business Bureau’s Reliability Report for AV Auto Group (Porsche of Arlington’s parent company) is F: http://www.dc.bbb.org/report.html?national=y&compid=9500#Ratings I purchased a 2010 Ca Auto Group (Porsche of Arlington’s parent company) is F: http://www.dc.bbb.org/report.html?national=y&compid=9500#Ratings I purchased a 2010 Cayman S from Mark Bennett at Porsche of Arlington in August 2010. As part of the purchase we negotiated the repair of two small door dings (reflective of the constant chaos at the dealer lot- someone backed into our other car while we were inside negotiating the sale). Although we were led to believe the repair would be simple and would be provided a Porsche loaner during the deal negotiation, the repair ended up taking a week, which I spent driving a Dodge rental car. During the course of the repair I was lied to, manipulated and ignored. I dropped the car off on a Friday morning, and although I had been told the body shop was open on weekends when I scheduled the drop-off, Mark told me the car would not be ready until Monday. On Monday I received a call telling me the car would be ready Tuesday afternoon. On Tuesday afternoon I received a call telling me the car would be ready Wednesday morning. On Wednesday morning I arrived at the dealership at 10:00 AM. It took until 11:00 AM for someone to determine the car was still not ready. I found my car on the lot and noticed the paint touch ups had bubbles, so I sent the car back to the body shop. I was then told the car would be ready Thursday, but when I called the dealership I couldn’t get anyone to tell me when the car would be ready. At 4:00 PM I received a call from another salesman telling me the power had just gone out in Arlington, and the detail crew could not finish the car. Bob Amin (the sales manager) called me later Thursday and promised to call me Friday morning to schedule delivery of my car to Rockville. Bob never called me on Friday and failed to answer any of my calls or reply to multiple voicemails. After reaching another salesman around noon I was able to schedule delivery for Friday afternoon. When the valet arrived late Friday he parked it on the curb of my work building, blocking the entryway. Security nearly had it towed away. After a long week I was happy to finally have my car back after so much grief with Porsche of Arlington. However, I had to take it be detailed immediately because Porsche or Arlington’s detail shop left wax on almost every surface of the exterior and didn’t do anything to the interior beyond vacuuming the rugs, despite being promised a “professional detail” as part of the sale agreement. To make things worse, once we managed to get all the wax off the car it is apparent what a horrible job Porsche of Arlington's body shop did- they managed to turn a pea sized door ding into a visible 8" x 7" bondo patch. I'm currently working with Porsche Cars NA to mediate repair of the car since Bob Amin is denying our request to repair the car and return it to us in new condition. More

courteous, knowledgeable and professional. I wanted to drive an 911 but wasn't quite ready to buy, and they were still attentive but not at all pushy. They let me test drive the car three times in a week drive an 911 but wasn't quite ready to buy, and they were still attentive but not at all pushy. They let me test drive the car three times in a week and then they waited patiently as i picked their brains about every feature of the car and did all kinds of research on my own. I did end up buying the car and the whole time i was greeted with a smile and great customer service. I truly appreciate the patience and customer service provided by the staff at Porsche of Arlington. More