Porsche Arlington

Don't bother I had a wonderful buying experience at Porsche of Arlington around mid-July. However, as much as I would like to write a positive review, I simply can I had a wonderful buying experience at Porsche of Arlington around mid-July. However, as much as I would like to write a positive review, I simply cannot. I was ultimately let down by their horrific customer support post purchase. Keep in mind, you will pay a $499 service fee just for purchasing a car at “Porsche of Arlington”, where that five hundred dollars goes to, I have not the faintest clue, but it surely is not to customer service. When I traded in my car and purchased their vehicle, I did not have the title readily handy. I drove it down to the dealer (60 miles out of my way) to hand deliver the title two business days later. Another business day later I paid $15 to overnight the state inspection for the vehicle I purchased so that I could get my new tags as soon as possible. About four business days later, I get a call from Porsche of Arlington stating they need the title for the vehicle I traded in…I’m sorry, what? I immediately told them it was somewhere in their possession since I hand delivered it to them the week prior. The confusion and buffoonery continues. When I returned from a business trip in the middle of August, I quickly realized my temporary tags had expired. What made it worse the fact that I was scheduled to fly out the following week for work, with absolutely no time to put up with such nonsense. I give Porsche of Arlington a call, explain the situation, wait on hold for about ten minutes, and then was quickly told, “because we experienced such massive delays with acquiring your documents (title and MD inspection) your tags are still in process. When do you want to come down to pick up a new set of temporary tags?”. I was livid, actually fuming. Not only because this is simply another headache that should not occur, but because I was being blamed when in actuality I did everything I could do expedite the process. Furthermore, after requesting to speak to a manager, they put me on hold for thirty minutes and then stated they lost my call. Once reconnected, I requested they email me a new set of temporary tags before 1pm so I could get on with my day. Well, 1pm rolls around my email inbox is still bare. I give them another call at 1.15pm and they stated, “oh, I was not aware you needed these tags by a certain time”. At this point I simply threw my hands up in the air and gave up, you simply cannot properly deal with incompetence. In the end, Porsche of Arlington does not care about anything but accomplishing the sale. Any post sale customer service is nonexistent, even after putting up a $499 dealer service fee. Save yourself the time, money, and aggravation and purchase from a dealership with employees who actually care. More

Fantastic experience! We had an amazing experience with Michael Chauca. From the start, Michael, made us feel like family and was extremely helpful with our decision to ma We had an amazing experience with Michael Chauca. From the start, Michael, made us feel like family and was extremely helpful with our decision to make a purchase. We are ecstatic over the car and loving it! More

Cayenne S My car failed me unexpectedly. Ron was exceptional. He quickly recognized the problem, provided alternate transportation, & ensured my car was properl My car failed me unexpectedly. Ron was exceptional. He quickly recognized the problem, provided alternate transportation, & ensured my car was properly restored without delay. He is the best there is! More

AVOID THIS DEALERSHIP IF YOU EXPECT ANY LEVEL OF COMPETENCE! Porsche of Arlington has a complete lack professionalism, accountability and follow-thru across the board. Shame on us for giving them any business! Porsche of Arlington has a complete lack professionalism, accountability and follow-thru across the board. Shame on us for giving them any business! We wanted to leave during the sales process but this dealer had the only vehicle in stock with the specifications we wanted. While finance was running the numbers and we were still negotiating price, our salesman, Keith told us to call our insurance and have the VIN # added to our policy. We questioned this and were told by the finance director it is usual and customary with high end vehicles. Luckily, the insurance agent would not insure an asset we hadn't taken possession of and even stated, "They're trying to pull a fast one on you". After hanging up with her, and refusing to add to our policy pre purchase, Victor, the used car sales manager insisted we had a misunderstanding and instructed the finance director Tony to share the finance options with us. Once the entire transaction was over and we had signed all the documents and were ready to drive off, we were informed they had only one key for the car and a second key is several hundred dollars. We thought that was pretty slimy and complained and were told "maybe they could find it". We asked for a new car tutorial but our "certified Porsche expert" salesman simply didn't know how to turn on the wipers, headlights, sat radio, etc. He was more interested in getting us out the door than in familiarizing us with our new car. In the end, the vehicle ended up sitting for 5 days because they didn't get the license plates to us in the time they had guaranteed. We spoke with the sales manager Victor and he assured us they would get us extended temporary tags. He also assured us he would have his tag and title clerk at BMW Alexandria (which seems odd) handle the registration issue. As expected, this did not turn out in our favor. We expressed our complete disappointment, disgust, and regret to the manager and his reply was the generic "sorry you feel that way". One caveat, we purchased a pre owned Porsche still within the original new car warranty time, and had no interaction with the new car sales team, so we cannot speak to the level of competence in that part if the dealership in the area. However, if our sales representative also operates in this area, good luck. Hopefully reading about our awful experience with this dealership will help to prevent someone else from becoming the unfortunate victim of their sleazy business practices and perhaps make a potential customer of Porsche of Arlington consider making the drive to any other Porsche dealer. More

Porsche of Arlington damaged my vehicle! We purchased a pre-owned Cayenne Turbo and had a list of repairs needed for the vehicle, which we believed, should have been tightened up prior to lis We purchased a pre-owned Cayenne Turbo and had a list of repairs needed for the vehicle, which we believed, should have been tightened up prior to listing it. We were told by the sales manager all would be taken care of at no charge since we had purchased the Porsche bumper to bumper warranty. So we purchased the vehicle and took it home, on an empty tank of gas no less. We proceeded to make an appointment with Ron in the service department and dropped off the vehicle. We called ahead to inform them exactly when we will be there to pick up the vehicle and we still had to wait 30 min while they washed it. Then we noticed some new scratches on the rear fender and followed them along the side of the car to reveal a dent and some rubber marks, definitely caused by dragging the rubber hoses of the pneumatic air tool against the car. Additionally, we found a parking ticket on the dash. Why would the dealer need to park my vehicle on the streets of Arlington for 30 minutes in the middle of the afternoon? I thought they had a shuttle vehicle for errands....This was all brought to the attention of the service manager and unfortunately we had to bring these issues to the attention of the senior-level service manager for resolution. The level of micromanagement required by the customer for a vehicle at this price point is unsatisfactory. More

Am I glad I came back! As a long time resident of Fairfax County and 35 year Porsche owner, Porsche of Arlington used to be my dealership until I moved to Great Falls when I As a long time resident of Fairfax County and 35 year Porsche owner, Porsche of Arlington used to be my dealership until I moved to Great Falls when I chose a closer dealer. As I needed to update my 911 to a newer model 911 it just so happened that the car I wanted was at the Arlington Dealer. After a 14 year absence I returned and am I ever glad I did. I arrived on a Saturday morning without an appointment and the place was very busy. As no sales person was available the General Manager personally showed me the vehicle in question and hurried off to get me a sales person. I was fortunate that it was Dave "Tex" Robinson who was nothing less than fantastic. He was knowledgable, helpful and friendly (and courteous, kind, obediant cheerful, thifty, brave clean and and reverent - a real boy scout!) Best of all he instantly understood me, what I wanted to buy and how I wanted to do it. As a result of his approach he made the sale (to a hesitant customer) very quickly, I was comfortable the whole time and ended up a very happy person. I rated the price as good as these people are pros and you will pay for what you get. This is not a flea market and these people do not jack their prices up so they can "haggle" with you. If you are looking for a "steal" go somewhere else. If you are looking for a quantifiable fair price this is the place for you. It was for me. So, if you are looking for good value in a comfortable and pleasant sales environment I strongly recommend Porsche of Arlington. One last thing that I think is significant. During the administrative phase of buying the car I had a chance to speak with several of the non-sales or management staff. I can tell you without hesitation that the people I spoke with were very happy to be working for this dealer. To a person they said they were treated with respect and that the management climate there was very good. To me this says a lot about a business - and the way they do business. More

Returning and satisfied customer. Excellent quality and service. Sammy, Kevin, and Tex are delightful. We have been visiting this dealership for 23 years and we will continue to do bus Excellent quality and service. Sammy, Kevin, and Tex are delightful. We have been visiting this dealership for 23 years and we will continue to do business with them in the future. Well done. More

Wow, what an improvement! I buy Porsches. I'm a nut! I love the brand and I love a deal. I have purchased a number of cars from the big dealerships in VA and MD and several car I buy Porsches. I'm a nut! I love the brand and I love a deal. I have purchased a number of cars from the big dealerships in VA and MD and several cars from this dealership under different GM's. But Sami Elkabir and his team are blazing a trail in the Northern Virginia Porsche scene that you need to check out. First, they have the inventory. Second, if they don't they'll find it for you. Third, the price you'll get will be fair, and almost always lower than the other VA and MD dealers - out of the box. Fourth, if you have a decent trade, they will give you top dollar. But best of all... they really care about making it work for you. I know it sounds hokey, but it's been true in my experience. I have just purchased a 2014 911 Turbo S from Sami and David (Tex) Robinson (the sales guy). Traded a 2011 turbo (also purchased from the dealership) and managed to work a deal I was very happy with. These are no BS, straight talking guys. If they can't do the deal you want they'll tell you that. They'll show you the numbers in the market. They'll show you their costs. It's easy to see why their sales turnover is off the charts. Check out the turnover at their website for yourself! This is the second car I have purchased in a year from "Tex"... a low key, laid back, sales guy. Good follow up. Always ready to help out if you need a ride when you are in for service. And, wait till you see the new building they are almost finished with! Awesome! So, I'm a happy camper! Check them out. You'll be glad you did! - Colin More

Excelente y Cortes vendedor Es una persona muy convincente y nos mostro las cuidades del auto venimos por un auto y compramos Otro que nos parecio que se adecuaba a nuestro gusto Es una persona muy convincente y nos mostro las cuidades del auto venimos por un auto y compramos Otro que nos parecio que se adecuaba a nuestro gusto y nos ayudo a lograr un buen financiamento More

Feliz de tener un Porsche Cayenne. Muy agradecida con Mr. Robinson, solo fui a dar una mirada y saber mas sobre el modelo Cayenne, Mr Robinson fue muy gentil y cortez, esto y su conocim Muy agradecida con Mr. Robinson, solo fui a dar una mirada y saber mas sobre el modelo Cayenne, Mr Robinson fue muy gentil y cortez, esto y su conocimiento sobre lo que es un Porsche en general, nos animo a pensar sobre este auto, y regresamos al siguiente dia con mucho estusiasmo de comprarlo y asi lo hicimos. Gracias Mr. Robinson por su paciencia en responder todas mis preguntas y por brindarnos su alluda a conseguir la segunda llave y otrors pequeños problemas que encontramos en el auto. Es un 5+ estrellas sales person. More