Pomona Kia - Service Center

Not Customer Service Focused Just leaving the dealers service department, after a horrid customer service experience with Janson Conley. They don not do the repair/service that th Just leaving the dealers service department, after a horrid customer service experience with Janson Conley. They don not do the repair/service that they promise when you paid. More

Very Rude, unfriendly. I went into the dealership looking for some parts ( Belts for my KIA) Brian ask if I had the VIN# . SO I gave him my Reg. He takes it to the back and ask what I was looking for as far for some parts ( Belts for my KIA) Brian ask if I had the VIN# . SO I gave him my Reg. He takes it to the back and ask what I was looking for as far as belts, while he was still in the back. I asked him what were prices on the belts I heard the keyboard being used. I told him that I had a coupon and I walk back to my car. He tells me some pricing that was not the same from the day before. I ask just for the timing belt gave him my coupon that states keep this in your wallet. I figured that I was able to use that 15% coupon until it expired at the end of June because I knew that I was going back to pick up some more parts. I pay for my part and I proceed to ask for my Reg. and he tells me I gave that back to you already and gives me a funny look. I told him he didnt and the he walks away to the back and come back with my Reg. I then ask about my coupon and he tells me that it is a one use. I tried to explain that broucher said keep it. Brian then gives me a look that I was stupid for asking that. So rather than fight and argue. I would just right about it. I tried to call the GM but The store was still not open at 830a. More