Pomona Kia - Service Center

i had my KIA serviced wednesday at this pomona dealer, they claimed to have fixed the anti theft and two other recalls, 4 days later my KIA was stolen from my driveway, by professional thieves im sure rel they claimed to have fixed the anti theft and two other recalls, 4 days later my KIA was stolen from my driveway, by professional thieves im sure related to be working through the same dealer. xxxx this place and this staff More

Bad customer service. Have two recalls on vehicle, trunk and airbags. Made appointment and only four weeks later when appointment was available. Service desk very rude an Have two recalls on vehicle, trunk and airbags. Made appointment and only four weeks later when appointment was available. Service desk very rude an dry when answering questions. Everything was a No with an attitude and bad demeanor, when asked how long for the service and was told that could take 1 to 6 hours just for the trunk and the airbags would have to be a different day by appointment only. Called Kia’s Consumer Assistance Center to file a complaint. Will never go back to Pomona Kia and or purchase a vehicle from them, maybe Ford is looking good for my next vehicle. More

Great experience , come here for service always good attitude with staff and prompt services on my car. attitude with staff and prompt services on my car. More

Horrible experience here. Do not go to Kia in Pomona. This review is for the service department. Which is very telling of the whole operation here. I pull up, and no one is even there to greet you. I This review is for the service department. Which is very telling of the whole operation here. I pull up, and no one is even there to greet you. I get out of my car, go to the service desk, there is a line of cars piling in, and no one around. Finally someone shows up. I tell them I have an appointment. My service shouldn’t take more than 2 hours. They tell me because they are so short staffed and over booked with cars, it’s going to take over 24 hours!!! And they do not give loners. I rearragned my day for a 2 hour service, only to tell me that I would be without a car for 24 hours!! WTH??? This is my first Kia. I did not purchase here, it just so happens it’s between my work and home. I would never do business at this Kia. I’ve been a Toyota owner my whole life, and I’m having buyers remorse. When I go to Longo, I’m greeted by a professional, offered donuts, coffee, and a comfortable area to wait. This place is unprofessional and a dump. Stay away!!! More

Needed Service I was smelling something burning in my passenger wheel well. I called Pomona Kia and spoke to Norma. She squeezed me in for service as it appeared I was smelling something burning in my passenger wheel well. I called Pomona Kia and spoke to Norma. She squeezed me in for service as it appeared to be an urgent service. I was so appreciative as other dealerships couldn't get me in until next week and they needed my car for 3 days to diagnose the problem. I arrived at Pomona Kia at my scheduled time. As I was bending down to show Norma which wheel it was...there it was shining in the reflection of the sun...a piece of plastic was stuck on my Catalytic Converter. She took my car into a service bay to have the plastic removed. Thank you Norma and the Service Department at Pomona Kia. You are my Service Professionals! More

Oil change I bought a kia Optima with this dealership for my birthday 3 months ago. And in the sale department they were very help and willing to stay the time n I bought a kia Optima with this dealership for my birthday 3 months ago. And in the sale department they were very help and willing to stay the time need to close the deal the same day, but when it comes to every else they are the worst. I was told they could not do one of details wash that they need to do before selling you a call to call back tomorrow to get it done. Never was able to get it done. Now I schedule an appointment for an oil change at 11:30 a.m. and I got to the appointment at 11:35 a.m. when I first came in they had all my information incorrect it took 15 minutes just for them to give me the receipt that they will do the oil change and told me it would take 1 and a half to complete. Which is very long for just a oil change and rotation. The hour and half pass and I ask if they are done since I see my car in the front and they told me they haven't even started and that the people that do the oil change are all in there lunch and it was my fault that it was not done yet because I got to the appointment 5 minutes late. that just ridicules. Now I been waiting for over 2 hours and I still dont know if they even started the oil change. The service offer by this dealership is not acceptable. More

Horrible customer service "that's your problem attitude" I brought my car into the service center because it wouldn't let me put in gas! I was in a panic, I only had enough gas to maybe drive locally for ano I brought my car into the service center because it wouldn't let me put in gas! I was in a panic, I only had enough gas to maybe drive locally for another trip. No more. My daughter was starting preschool the next day and I had to get back and forth to work. They told me that they were too busy to even look and diagnosis the problem. I would need to come back the next day, which I was annoyed but ok with until the parts and service manager said that I should take it to another dealership because they didn't have time for me. Really? I bought my car from them because they are less than half a mile from my house and I wanted to go to them for convince specifically. Then he told me I could bring it back the next day and if it was a warranty issue they would give me a loaner car. So the next day we dropped off the dark and waited all day to call me back. They were calling the wrong number and not the number I specifically told them to call.. when I finally got a hold of them it was close to closing. The p&s manager said it would take until the next day to get the part they ordered and basically hung up... no mention of loaner car as previously mentioned. I called back the next day asking for a loaner because I was in a difficult position now, I needed to go to the store, my kid had been pulled out of school & i hadn't been to work in 3 days. I was basically told "that's your problem, they weren't going to give me a loaner car because I didn't ask soon enough the day before which is xx because they didn't even look at my xxxx car until almost closing and he hung up on me before I could ask ?.. they made no effort to help out a customer whom purchased their car from them and took the car to them for all services. They were rude, acted like I was an inconvenience to them, that it wasn't their car part that malfunctioned, I had done something, at one point that a $$hat made some suggestion about mice making nesting in my fuel line.... seriously??? xxx???? I was actually told that this was not their problem at one point. The only person above this guy was someone named Cesar who was on vacation until next thursday....so sad too bad nothing we can do to help or work with you... your screwed. I called corporate... and guess what? Pretty much the same attitude... told me someone from the dealership would call me shortly.... WHO? The a $$hat I was complaining about?? Or I wait until this Cesar guy comes back next thursday??? It's xx. If you want good customer service and people who treat you right or gave a small measure of self responsibility, DO NOT BUY FROM OR TAKE YOU CAR TO ALLSTARS KIA OF POMONA,,,,,,, I have NEVER been treated this poorly with such uncaring from any other car dealership ever. I would shy away from Kia in general at this point... I could have easily bought a fiat or a honda... More

Rude Customer Service Director Ralph McGuirre He was rude, condescending and a jerk. He practically called me a liar as I explained the problem with a broken seat control panel. I bought the vehic He was rude, condescending and a jerk. He practically called me a liar as I explained the problem with a broken seat control panel. I bought the vehicle at this dealership as a preowned certified car. I only had the car for 4 months and took it in for a regular service and told another service person, who was very courteous, he said it would have to be ordered and they would call me when it came in. No one called to schedule repair until I contacted them. To make a long story short Ralph said I broke the part by the way I got in and out of the car. Really? He said "just this once he'll repair it but this is the last time!" While shaking his finger at me. When I showed my frustration by saying it was not right and I would contact Kia that ticked him off and he began to remove the service tag from my key and said here's your key back and you go ahead and call Kia and gave me his card. In my opinion he is an idiot and should not have contact with any customers. More

Service Dept I was waiting in service, customer walked in an ask if someone spoke Spanish in the service Dept , Ralph THE SERVICE DIRECTOR told cutomer that they I was waiting in service, customer walked in an ask if someone spoke Spanish in the service Dept , Ralph THE SERVICE DIRECTOR told cutomer that they speak AMERICAN at that Dealership. I notice that this employee is very ignorante, Ralph should NOT be delaling with the Customers in my opinion. More

no integrity Sold me a used car with electrical problems. Steering wheel controls dont work and since owning it for 4 months, the check engine light has came on tw Sold me a used car with electrical problems. Steering wheel controls dont work and since owning it for 4 months, the check engine light has came on twice. Wrote them a letter and spoke so sales manager to address the issue and nothing was done. Dont recommend this place at all!! More