Pointe Buick GMC

I have never had an issue like this happen at a dealership. On 10/29 I met with John Morgan, the General Manager, to arrange trading in my car or just outright sell it. The vehicle that I was inter dealership. On 10/29 I met with John Morgan, the General Manager, to arrange trading in my car or just outright sell it. The vehicle that I was interested in was brought up for me to look at and the first thing I saw was it had the check engine light on! I decided to just go with selling my vehicle. He gave me an offer and when we agreed on it, I told him I would be back in 2 days allowing me to take out the security products I put in. On 10/31 I met with John and paid the difference in payoff. He had me sign a few documents including the odometer and POA, gave me back my plates and I gave him both keys. About 4 hours later I get a call from Juan, who tells me John no longer worked for the dealership, that I had not completed all the needed paperwork, and that they are no longer interested in the car. He wanted me to come pick it up and they would refund me the money I paid for the payoff. I asked for a call back from someone who made this choice and was told I would hear back in twenty minutes. An hour and a half later I got a call from Juan that the person in corporate was busy and would call me the next morning. The next day when nobody called, I called and spoke to another "gm" who said he would take care of this personally. The next day, now Saturday, I called again only to speak to ANOTHER GM, this time his name was Henry. He said there was nothing that could be done until Monday because of the weekend. On Monday afternoon I call Henry only to be told that he was busy, aware of the situation, but that he still hasn't been in contact with corporate at all. Monday night at about 630pm Henry calls to let me know he will be refunding me the money and have the car shipped back to me. By this point I had another dealership lined up, so I was done with Pointe. STAND BY YOUR WORD! If an employee makes a deal, stick to it! As of today, 11/25/24 John Morgan is still listed as the GM! All buyers beware! More

SHADY- I was driving 6 hours to buy a Tesla with trade. Told them I wanted to have numbers set for the most part so I could drive down and drive away with the new one. Spoke to Jenneha at first, which then Told them I wanted to have numbers set for the most part so I could drive down and drive away with the new one. Spoke to Jenneha at first, which then kicked it over to Mandy and finished with Tyler. I provided the info on my trade and was told I would get payoff $9300 and then $2700 used towards down payment. I placed a deposit over the phone and set a time to come down to pick up the car. I noticed that the Carfax showed an accident, but on Cargurus, which uses Autocheck, it showed “structural damage.” When I questioned them, they said that they hadn’t heard of Autocheck. When I arrived at the dealership 2 days later after driving 6 hours the car had not been cleaned or detailed, the battery was not charged, and none of the paperwork was done. I sat there for 2 hours until the paperwork was ready. At that point they had me signing papers for my trade and purchase agreement. Once I got to the page with numbers, they had my trade listed at $7000. This was never brought up, never talked about, and luckily I was paying attention to what I was signing! I asked Tyler and he said “oh it looks like that’s what you are getting for your trade” and I said “no, it was supposed to be payoff, and 2700 of equity as down payment.” He brought the general manager over who said "I told Mandy it could be up to 12, but its not worth that. It was in an accident and now I can’t sell it as certified” I said “that was not communicated through Mandy, is she here? and why didn’t you run the Carfax before I drove 6 hours down here” and he said “well I can’t run the VIN if I don’t have the car here and Mandy just works from home as my BBC sales over the phone” which is garbage, anyone can run a carfax. They never went into my car, put it on a lift, drove it, or anything for the “appraisal.” The manager says “your car is only going for $10k retail.” I responded with “why wasn’t that said to me 2 days ago before I committed to driving 6 hours down here!” I believe they figured I drove all that way to buy a car that I would give in to the bait and switch. Well, I drove 6 hours home in my old car. Definitely would not recommend anyone going to this dealership. More

One of the best delearship experiences I’ve had. After finding the vehicle on the internet, I messaged the dealership who put me in contact with salesperson Joe, who was great, not pushy at all. I m After finding the vehicle on the internet, I messaged the dealership who put me in contact with salesperson Joe, who was great, not pushy at all. I made an offer over text messages, they accepted it . They sent me a buyers order, everything was correct. I told Joe I would fly in on the following Monday to finish the deal. I texted a screenshot of my flight information on the Friday before. They had Mr Richard who was also a very nice gentlemen pick me and my family up at the airport. We made it to the dealership and was greeted by Joe. The truck was in detail, we waited about 15 minutes and we looked it over, it was as nice as Joe had described by the way, signed the paperwork, met the General Manager and went on our merry way back to Kentucky. More

Esaias,Sold me a 2022 Encore. Very kind&helpful went the extra mile knowledgeable and cool. Very kind&helpful went the extra mile knowledgeable and cool. More

The whole process was very easy. Did all of my research online for the vehicle that I wanted, financed it through my bank and had the dealership deliver straight to my house. Did all of my research online for the vehicle that I wanted, financed it through my bank and had the dealership deliver straight to my house. More

Salesman Scott Johnson was Fantastic from start to finish! Knowledgeable, trustworthy and walked me through the entire process. I Would highly recommend this place! finish! Knowledgeable, trustworthy and walked me through the entire process. I Would highly recommend this place! More

Great place honest straight to the point I knew what I wanted they got what they want happy on both sides of the coin great place I’d buy from them again if you go make shore you see Scott Johnson I giv wanted they got what they want happy on both sides of the coin great place I’d buy from them again if you go make shore you see Scott Johnson I give him a 10 out of 10. More

Great experience leasing a new 2022 GMC Terrain. Easy, quick, saw online in the morning, sent a couple picture of my vehicle, talked to Scott Johnson, answered all my question, no pushy sales tactic Easy, quick, saw online in the morning, sent a couple picture of my vehicle, talked to Scott Johnson, answered all my question, no pushy sales tactics. Went for a test drive, home with a new car in a less than a couple hours. One of the best car dealership experiences I have had. Thanks Scott More

I've been purchasing new vehicles for nearly 50 years. One of, if not the best dealership I've worked with. Process was easy, salesperson Eric Davis was excellent. Would buy from again, without hesitation One of, if not the best dealership I've worked with. Process was easy, salesperson Eric Davis was excellent. Would buy from again, without hesitation. Dave Bofill More

Emailed to check on a vehicle, assuming it is not available. No response from the dealer. available. No response from the dealer. More