Back

Pohanka Lexus Chantilly

Chantilly, VA

4.2
1,630 Reviews

13909 Lee Jackson Memorial Highway

Chantilly, VA

20151

Directions

By Type

Showing 1,630 reviews

May 19, 2020

Digusting, Money hungry, Dishonest This is the worst Lexus dealer I've ever dealt with. Dishonest service department. Sloppy jobs done on my car. Incredible rude and disgusting peopl More

by kristisipe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
A dishonest and disgusting rep in the service department
May 08, 2020

Do not go here! This was the worst dealer I have dealt with. It was a bad transaction for the start of buying the car. They sold me a car that was damaged. It was dam More

by billfor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gar Wimpkey
March 05, 2020

I’ve written a couple reviews in the past, and all were POSITIVE and i’m going to go ahead and write another positive review. I have an 2012 IS250 and noticed my headlight bulbs were flickering then turned More

by kylesinai
Recommend Dealer
Yes
Employees Worked With
Nicole Perry, Anuj Gyawali
January 04, 2020

Very pleasant experience and while we did not leave with a car, I wanted to acknowledge the very professional and polite atmosphere at this dealership. If/when the right car comes in, we will be back! Shah More

by irenewardremax
Recommend Dealer
Yes
Employees Worked With
Shah Shirkhorshidi
December 31, 2019

I brought my lexus car 12/19 for service. I was charged $169 while i was waiting for almost 4 hours and was told that the vibrations in the car was due to tire defect so they weren’t able to help me. I More

by Ashraf
Recommend Dealer
No
Employees Worked With
Jayson McMullough
December 21, 2019

How do you thank someone who Makes the transaction seamless. Gives you the best value for money, provides transparency, and excellent customer service. When we arrived the used ve More

by terri.norris813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wirth, Micky Whitehead
December 12, 2019

Pohanka Lexus service is dishonest and price gouges WARNING - STAY AWAY FROM POHANKA LEXUS My car went to Pohanka Lexus 3 times in 14 hours. Each time I drove home from Pohanka Lexus the warning ligh More

by K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Asad Malik
December 04, 2019

Just wanted to share my experience with Pohanka service department. Brought my car for 10000 miles service ( oil change, cabin filter, tire rotation and more) 15000 now, front tires are gone. Had a small More

by Dima
Recommend Dealer
No
Employees Worked With
Rashad
November 25, 2019

Poor Sales Experience and Lack of Responsiveness The sales experience and the lack of customer service at that I experienced at Pohanka Lexus at the time of purchase, and thereafter, is appalling. Th More

by Lex350ES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrea, Anoop, Ganbat Dorj
November 08, 2019

OIL CHANGE AND FREE ICE CREAM Hello, I came in for an oil change. I didn't have an appointment, so I came in with low expectations. I was pleasantly surprised, with a warm, immed More

by FSPORT22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renay Was the best customer sevice I've had in years! She made sure I was taken care and please wih my sevice., Asad Malik
...
6
...