Pohanka Lexus Chantilly

Quick / Friendly service The service department at Pohanka Lexus is always quick and responsive. Easy loaner car pickup and return. They are always good with communication a The service department at Pohanka Lexus is always quick and responsive. Easy loaner car pickup and return. They are always good with communication and keeping us updated on the status of our service. If you choose to stay while your car is worked on, the waiting area is always clean and comfortable. More

Exceptional Customer Service! I am glad to have found Asad Malik as my representative. He not only offered exceptional services, he felt like family and made every step of the way I am glad to have found Asad Malik as my representative. He not only offered exceptional services, he felt like family and made every step of the way easier than anyone else could have. I have never dealt with a more professional service advisor in my entire 20 years of owning cars. Highly recommended! More

Fast and friendly Got me in and out quickly with a smile. Great job and appreciate them going the extra mile as I was in a hurry on this holiday weekend. Got me in and out quickly with a smile. Great job and appreciate them going the extra mile as I was in a hurry on this holiday weekend. More

Excellent work done in a reasonable amount of time In for 90,000 mile servicing. Lots of things checked and changed, but no areas of deficiency found. Quite speedy this time, only one and a half hours. In for 90,000 mile servicing. Lots of things checked and changed, but no areas of deficiency found. Quite speedy this time, only one and a half hours. Very personable service rep who checked back with me once about a minor issue with rear lights. Major service with a hefty price! More

Lexus service facility I would definitely recommend Pohanka lexus to my friends. One of the best service facilities that I have used. Couple different waiting areas with sn I would definitely recommend Pohanka lexus to my friends. One of the best service facilities that I have used. Couple different waiting areas with snack and drink, plus free Wi-Fi . I can get some work done while servicing my vehicle . More

Great service Lagii Moore did a great job . I came in for 65 k routine service . I had to take a trip for next morning, needed tires . I waited on new waiting area Lagii Moore did a great job . I came in for 65 k routine service . I had to take a trip for next morning, needed tires . I waited on new waiting area while relaxing on massaging chairs my lexus was serviced and tires installed within promised time frame . Thanks Service Department More

Scheduled Maintenance Pohanka Lexus Service Department is the best I've ever dealt with. The employees are always friendly and helpful plus they provide a nice place to wa Pohanka Lexus Service Department is the best I've ever dealt with. The employees are always friendly and helpful plus they provide a nice place to wait for your car to be serviced complete with TV, wifi and refreshments. More

Walk-in service request At every visit... as a matter of routine, Service Reps listen to customers concerns and service requests, offer suggestions as appropriate, specify t At every visit... as a matter of routine, Service Reps listen to customers concerns and service requests, offer suggestions as appropriate, specify the expected repair time/schedule/cost estimate, and arrange for a loaner-car, if needed. There are 4 waiting areas (3 with TVs and 1 quiet reading room with computers. Snacks and coffee are freely available. When your car is ready your Service Rep comes directly to you (no call on a speaker system), reviews the repair results, coordinates payment, and walks you to your car, which (on nice days) has just been washed. At today's visit, Reza K was a perfect example of the high level of customer care provided by Service Reps at Pohanka Lexus. More

Great Service Part of the reseason I purchased by GX460 from Pohanka Lexus was the outstanding service we received at Pohanka Acuara. Reza was very friendly and acc Part of the reseason I purchased by GX460 from Pohanka Lexus was the outstanding service we received at Pohanka Acuara. Reza was very friendly and accomodating. Outstanding service once again! More

Excellent in every way Excellent service, attentive staff, clean and comfortable waiting rooms. Vehicle was serviced promptly and was returned to me in a little over one ho Excellent service, attentive staff, clean and comfortable waiting rooms. Vehicle was serviced promptly and was returned to me in a little over one hour after I dropped it off. More