Pohanka Lexus Chantilly

Timely Nichole took good care of me. She got me in and out. Gave me a status text for my express check out . Nice and smooth. I will see her next time for Nichole took good care of me. She got me in and out. Gave me a status text for my express check out . Nice and smooth. I will see her next time for service... More

Chris Chao Rocks We had to have a labor-intensive service done, so we also ended up with a loaner. Chris was a pleasure to work from the start. He was diligent in his We had to have a labor-intensive service done, so we also ended up with a loaner. Chris was a pleasure to work from the start. He was diligent in his followup, professional in his communications, and dedicated in his outcomes for us. More

Excellent Service I had brought the car to the Dealership due to a flat tire and possible damaged to wheel. Car was also due for a minor service, all of this was taken I had brought the car to the Dealership due to a flat tire and possible damaged to wheel. Car was also due for a minor service, all of this was taken care of in 90 minutes. Raymon and I were talking before I checked out and I guess our conversation made he go back and research our information on the used Lexus we purchased in January. Turns out that the tires are covered under warranty and all I had to pay was a small fee...my wife and I were not aware of the coverage so thank you very much Raymon, and to Pohanka. We have been customers for 13 years and pleased to say that we have never had a bad experience. More

Ample professionalism. Always providing status updates. Great professionalism. Always provided status updates. Worked with me to find economical alternatives. Lexus experience is proving superior even with Great professionalism. Always provided status updates. Worked with me to find economical alternatives. Lexus experience is proving superior even with service. Have owned a few high end makes and Lexus comes on top More

Outstanding service I brought my car in for the major 60k service expecting to be there all day. Alfredo Farlas got me in and out in less than 1.5 hours. All service bu I brought my car in for the major 60k service expecting to be there all day. Alfredo Farlas got me in and out in less than 1.5 hours. All service businesses should study this dealership to see how customer service is supposed to be done. From the minute you drop off the car, to every person you come in contact with, you are treated with kindness and respect, while being highly conscious of your time. More

Excellent Customer Experience I was very impressed with the customer service I was provided. All my questions were answered to my satisfaction. Thank you for a great experience. I was very impressed with the customer service I was provided. All my questions were answered to my satisfaction. Thank you for a great experience. More

Outstanding service I am extremely happy with Mr. Asad Malk and Pohanka Lexus for the quality of service that I receive for my two Lexus cars. Asad Malik is very courteo I am extremely happy with Mr. Asad Malk and Pohanka Lexus for the quality of service that I receive for my two Lexus cars. Asad Malik is very courteous and knowledgeable and always gives me right advice. Also, your waiting lounge is so relaxing with varieties of snacks and coffee! More

Excellent Service Shane always does a great job when I bring my car in for service. I always enjoy talking with him and have never had any problems with the service de Shane always does a great job when I bring my car in for service. I always enjoy talking with him and have never had any problems with the service department. More

A Complete Service Visit Being a Lexus customer that is fairly new to the area, I came into Pohanka Lexus Service on the high recommendations of a few close friends. I was pro Being a Lexus customer that is fairly new to the area, I came into Pohanka Lexus Service on the high recommendations of a few close friends. I was promptly greeted by Mr. Manikath James as I pulled into the service center. Mr. James, whole-heartedly, took the time to both understand the reason for my service visit as well as articulate what would be the best course of action. Without a doubt, Mr. James is a true professional who goes out of his way to ensure complete satisfaction for each individual service visit. Combining such service quality with endless amenities/refreshments yields a one of a kind service experience that I have yet to feel/receive anywhere else. I will definitely be returning for my future service needs! More

Great Service Mr. James has been the best service advisor of Pohanka Lexus. I am very happy with his work which he provided during my visit as well as his service a Mr. James has been the best service advisor of Pohanka Lexus. I am very happy with his work which he provided during my visit as well as his service and recommendation. Mr. James is very professional and knowledgable in performing his job. I would like to thank Mr. James for his outstanding customer service and supports. More