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Pohanka Lexus Chantilly

Chantilly, VA

4.4
1,627 Reviews

13909 Lee Jackson Memorial Highway

Chantilly, VA

20151

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Showing 1,627 reviews

June 15, 2017

Over the top Asad was over the top with his proactive problem solving on a warranty issue... and with service overall. He created an action plan and followed throu More

by DigitalSully
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asad Malik
June 15, 2017

Service Efficient and friendly. Good wi-fi connection in waiting areas. i travel 50 miles for dealer service and parts I can depend on. Keeps me informed o More

by 2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Kermanshahchi
June 15, 2017

Great service department! The service department at Pohanka Lexus is top class. The place is run very efficiently. The employees are very courteous and professional. The loung More

by tag4ceg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Kermanshahchi
June 14, 2017

BATTERY FAILURE I OWN A 2010 450RX HYBRID,. VEHICLE RUNS GREAT. THE STARTER BATTERY FAILED AND THE ONLY PLACE I NEW WAS POHANKA LEXUS THAT STAYS OPEN TILL 11PM FOR SE More

by Dennis Drakopoulos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Kermanshahchi
June 14, 2017

James Manikath is one of the best I always had a good experience at this service center. I, especially recommend James Manikath. He is very good and helpful. He is really the best. In More

by Ramana V Gollamudi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manikath James
June 14, 2017

Replacement of Lost Key This is the second time that Nicole assisted me with a service issue. Once again, she was courteous, attentive, and committed to providing excellent More

by Amneris
Recommend Dealer
Yes
Employees Worked With
Nicole Perry
June 13, 2017

Zero Stars if I could!!! Be aware First I will start by saying that I've had over 30 vehicles and even more motorcycles in my life. So, when I say this dealership has the worst service More

by ZeroStars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Kermanshahchi
June 12, 2017

Always amazing service- over the top tonight! With two kids in tow, I found out I needed more than an oil change tonight. :-(. Not to worry, Nicole Perry took great care of all three of us. She More

by DianeL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Perry
June 12, 2017

Freddy Earl is top notch! The reason for my 5 star review across the board is Freddy Earl. He makes the difference. I only deal with Freddy and he takes care of me. Prior to More

by Karensmith4148
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddy Earl
June 11, 2017

Nicole Perry Highly Professional, efficent, couteous, polite I bought a new car from this outstanding dealership and on the same day I wanted the Service Department to program all four windows and the sun roof t More

by James James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Perry
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