Pohanka Lexus Chantilly

Express Service Reza Kermanshahchi, Service Consultant very Professional and made my first visit to Pohanka welcoming and made sure to explain how the Express Service Reza Kermanshahchi, Service Consultant very Professional and made my first visit to Pohanka welcoming and made sure to explain how the Express Service will take good care of my maintenance and explained coverage. Not sure of the person who greeted me before Reza Keemanshahchi, greeting rather nonchalant. More

Very good service Service was very good. It is a great idea that you all have express pickup now. It is a pleasure to be able to drive up to brang car in and everyone Service was very good. It is a great idea that you all have express pickup now. It is a pleasure to be able to drive up to brang car in and everyone be so nice an pleasant. More

excellent customer service Reza provided excellent customer service and was very helpful in explaining the issue at hand . Overall, outstanding customer service, very efficient Reza provided excellent customer service and was very helpful in explaining the issue at hand . Overall, outstanding customer service, very efficient and I highly recommend. More

Hit or miss... depends on your luck. You can have a hit or a miss with the service department personnel here. I have had my Lexus RX 450 serviced here multiple times and the recent one wa You can have a hit or a miss with the service department personnel here. I have had my Lexus RX 450 serviced here multiple times and the recent one was the WORST service experience with Mr. Matt Parbadia, showcasing little to NO courtesy towards the customer, resulting in leaving the dealership without getting the car taken care of through Pohanka and loosing a customer & references for life. Also be aware of their policy for loaner cars as it won't matter on how much you end up spending, if the car doesn't need to stay there for more than 8 Hours, they will not provide a loaner even if they have plenty sitting in the parking lot (unless you happen to run into one of the exceptional service advisors who cares for their customer), and expect you to be seated in their so called newly renovated lounge for hours while they finish working on the car. In past they would at least offer a courtesy shuttle, but not sure if they do that anymore. Overall the service experience can be satisfactory if you are prepared to go and sit for a long duration or have a long list of things to get done on the car, so as to get a loaner providing you an opportunity to continue your life in meanwhile. More

Excellent service Reza provided excellent service! He was knowledgeable and friendly! I would refer people to your service center! The waiting lounge is comfortable Reza provided excellent service! He was knowledgeable and friendly! I would refer people to your service center! The waiting lounge is comfortable too! Thanks again! LB More

Great service!!! Great service and very helpful. I will definitely return in the future. Lkagii Moore is excellent service consultant and very friendly, helpful. Highl Great service and very helpful. I will definitely return in the future. Lkagii Moore is excellent service consultant and very friendly, helpful. Highly recommended everyone. More

Great Service Experience Reza did a great job taking care of our service visit. He was professional and courteous and explained all the questions I had with service fully. H Reza did a great job taking care of our service visit. He was professional and courteous and explained all the questions I had with service fully. He did an exceptional job. More

Service Experience with service advisor James Maniketh The service for my Lexus has always been done at Pohanka Lexus and I totally place my trust in Mr. James Maniketh. As a technical specialist, I am imp The service for my Lexus has always been done at Pohanka Lexus and I totally place my trust in Mr. James Maniketh. As a technical specialist, I am impressed by Mr. Maniketh's knowledge of the service needs of the vehicle and Mr. Maniketh's advice has always been exemplary. My experience at this dealership and Mr. James Maniketh's attention to details has helped me to maintain my vehicles in tip top shape always.. I have full confidence in his recommendations consistently and I had no occasion for any disappointment over the many years I have been dealing with Mr. Maniketh at Pohanka Lexus.. Thank you James for the many years of service you have provided me and keep up the good work. As long as I own a Lexus I will contact you always for my service needs. I also strongly recommend any one needing service for your Lexus to see James. He will provide you exemplary service. More

Amazing customer service Asad is always very helpful, he always greets me each time I come in and makes my experience very easy and make sure I understand everything clearly. Asad is always very helpful, he always greets me each time I come in and makes my experience very easy and make sure I understand everything clearly. I would highly recommend him if you want an easy-going service. I can always drop off my car with peace of mind More

Service for GX460 The service at Pohanka is exceptional. They care about their customer's comfort and strive to get their customers in and out of the service center as The service at Pohanka is exceptional. They care about their customer's comfort and strive to get their customers in and out of the service center as fast as efficiently possible. My Service person REZA was courteous, professional, and kept us informed regarding our service. Everyone at Pohanka Service is very aware of the customer service aspect of owning a Lexus. The fresh flowers in the service center and waiting area were a nice touch. They always provide both healthy and other snacks for their waiting customers. Everything in the waiting room is clean and the restrooms are spotless. I have owned three Lexus and am contemplating upgrading to a fourth and the service center is certainly one of the reasons i continue to come back. More