Pohanka Lexus Chantilly

I walked into your dealership and stood behind a line in front of two of your service writers who was talking to each other. I literally stood there for approximately 7-8 minutes. NO ONE said anything to me front of two of your service writers who was talking to each other. I literally stood there for approximately 7-8 minutes. NO ONE said anything to me or acknowledge that I was standing there. I just couldn’t believe it. You need to develop a system as to when a customer walks in they are assigned a writer. Standing and waiting is no the way!! I felt so disrespected. Why should I pay for that. I would prefer to go to another dealership that has a better system in place. If the service writers are supposed to greet you then they dropped the ball because they must feel the job is more important then the customer that’s paying for the service. This has to be fixed sooner then later. More

I purchased a sedan from Pohanka Lexus of Chantilly last week. Asad Ali worked with me and my wife throughout the car buying process. He patiently showed us many cars, encouraged us to do the test drives, a week. Asad Ali worked with me and my wife throughout the car buying process. He patiently showed us many cars, encouraged us to do the test drives, and explained all the features of these cars. After we signed the deal, he helped us prepare our paperwork and got us ready with our new car out of the dealership in the least possible time., Throughout the process, he was very polite, welcoming, honest and a pleasure to work with. Overall, my car buying experience with Pohanka Lexus was very good and a lot of credit goes to Ali for that. I highly recommend Ali to anyone who is looking to buy a car from Pohanka. Thank you so much Ali for your exceptional service. More

I've purchased vehicles from Pohanka Lexus since 1998 and won't go anywhere else. I've also solely bought with Cliff Stewart as my salesman and he is the most helpful and professional person I've ever bought won't go anywhere else. I've also solely bought with Cliff Stewart as my salesman and he is the most helpful and professional person I've ever bought from. He gives a personal touch with zero pressure to make the Lexus experience what it should be! More

Fraz made my Lexus buying experience smooth, easy and fast! Deep knowledge combined with exceptional customer service! Highly recommend. David Hull and Fraz worked as a great team! fast! Deep knowledge combined with exceptional customer service! Highly recommend. David Hull and Fraz worked as a great team! More

Asad Ali with Pohanka Lexus provides exceptional Asad Ali with Pohanka Lexus provides exceptional service. He made your car buying experience as easy and helpful as possible. This is our second Le Asad Ali with Pohanka Lexus provides exceptional service. He made your car buying experience as easy and helpful as possible. This is our second Lexus from this dealership completely happy. More

I leased RX350 last month from Pohanka Lexus in Chantilly. Our sales person Rashad Adil was excellent. Though we have leased before also from here, but we never had such a pleasant experience. No p Chantilly. Our sales person Rashad Adil was excellent. Though we have leased before also from here, but we never had such a pleasant experience. No pressure, no sales gimick and very respectful and courteous. He gave us a very good deal and we were very very happy. He is very knowledgeable about the car and explained each and every feature in great detail and also demonstrated to us. Even now if we have any question we just call him and he clearly and in detail answers our questions. We are very pleased with him and we will do business with him in the future. More

Ganbat was very helpful, courteous and worked hard to find us the car we wanted. He kept us updated through the entire process. It was a seamless process! We got a great deal but the service made purcha find us the car we wanted. He kept us updated through the entire process. It was a seamless process! We got a great deal but the service made purchasing a vehicle easy and headache free. More

I just purchased a new car from Pohanka Lexus. As a return costumer, I was very pleased to see that their quality of service was still professional. A huge part of returning to Pohanka was due to Mikai return costumer, I was very pleased to see that their quality of service was still professional. A huge part of returning to Pohanka was due to Mikail. As a consultant, he was low key, cheerful and very informative. He made me feel comfortable throughout the entire transaction. He even was able to have the exact car I wanted shipped to this dealership. As a woman buying a car on her own, it was important to me that I could trust a consultant and Mikail was that person. Many thanks! More

I can with ease of conscious say that my experience with Asad Ali was perfect. Couldn’t ask for a better salesman or finance manager Bashir to take care of my daughter buying her first car. Thank you both f Asad Ali was perfect. Couldn’t ask for a better salesman or finance manager Bashir to take care of my daughter buying her first car. Thank you both for your kindness and speedy process More

Avoid this Dealership - esp Veterans Avoid this dealership!!! Pohanka Lexus Chantilly Virginia - especially if you are a Veteran. From the Manager Gary Whipkey (doesn't respond to questi Avoid this dealership!!! Pohanka Lexus Chantilly Virginia - especially if you are a Veteran. From the Manager Gary Whipkey (doesn't respond to questions or email), to Sales Manager Mike Wirth (yells at you over the phone) to Salesman Mike Wattawa (who responds with one or two word sentences) - buying a car from this group is a nightmare. They deserve ZERO stars. They wear you down with hour after hour of details - when you settle on a car and price - they change the car to something you don't want - when you protest they respond by saying the negotiations are over and that the price will change (read increase) and that there's no telling when the car is available - then bring in a car you don't want - and then are very clever as to when the sale is final. Lexus Corporate states they have no control over the dealer in terms of sale - so you are back to the same people who caused you grief in the first place. If you are seeking a Military discount - you have to go through 3 hours of legalize paperwork - 12 pages of forms - have to at least partially finance the car ( just another way to squeeze money out of you). Over two weeks Lexus Customer Service said they had asked the dealership to contact me - no calls - until I wrote to the Manager - who then apparently had his minions actually call me. They "Lost" my DD-214 - I had to return twice with a copy - Lexus had a recall on the car two months after delivery - and no reply from their Tech Rep for assistance. And from other reviews - they overprice their service. Final Comment - avoid this dealership - Pohanka Lexus Chantilly. More