Pohanka Lexus Chantilly
Chantilly, VA
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Excellent service facility I have always had a great experience bringing my vehicles to this Pohanka chantilly location. The staff is friendly and makes sure the customer is in I have always had a great experience bringing my vehicles to this Pohanka chantilly location. The staff is friendly and makes sure the customer is informed of everything being worked on for every visit. Ice cream at customer lounge is always a big bonus , cant skip . Ms Moore is always very personable . More
Professional and courteous Very well organized service department. Scheduled 35k service was done on time and although they were very busy (Saturday morning) .I was kept in t Very well organized service department. Scheduled 35k service was done on time and although they were very busy (Saturday morning) .I was kept in the loop throughout the process. . I would definitely recommend Pohanka Lexus to my friends. One of the best service facilities that I have used so far . More
fast and friendly Reza was great and I was in and out in 1 hour! The facility is also set up for people to wait and get work done. Reza was great and I was in and out in 1 hour! The facility is also set up for people to wait and get work done. More
Professional and courteous Reza was very courteous and professional. I enjoyed the experience of dropping off my car at a service dealership for the first time ever... Reza was very courteous and professional. I enjoyed the experience of dropping off my car at a service dealership for the first time ever... More
Outstanding Service Reza has provided me and my Lexus with outstanding service. He is very knowledgeable fast during the entire process. Highly recommended! I will be Reza has provided me and my Lexus with outstanding service. He is very knowledgeable fast during the entire process. Highly recommended! I will be using this dealership in the future for all my Lexus services. More
Repair Had to have the radiator replaced due to crack. Reza kept up us updated through the three day event. Very professional. Everyone we came in contact wi Had to have the radiator replaced due to crack. Reza kept up us updated through the three day event. Very professional. Everyone we came in contact with at the dealership was wonderful More
Courteous, friendly and efficient service! Raymon was top notch! Gave me a call to let me know progress of my recall service and maintenance, and timeline for completion. This was my first e Raymon was top notch! Gave me a call to let me know progress of my recall service and maintenance, and timeline for completion. This was my first experience with Pohanka and I will definitely return for future service! More
Really terrific personalized service Reza was very helpful in getting my Rx450h serviced. When the service took longer than Reza expected, he discounted the bill by $50. Such personal a Reza was very helpful in getting my Rx450h serviced. When the service took longer than Reza expected, he discounted the bill by $50. Such personal attention will keep me coming back! More
Alfredo was pleasant, personally, and just a very nice guy. The service area is convenient, and I did not have to make an appointment. I was helped immediately and the facilities were great. Had enough snacks The service area is convenient, and I did not have to make an appointment. I was helped immediately and the facilities were great. Had enough snacks, WIFI, and p[lesant seating arrangements. I was able to make phone and not get disturb. This is the best service in Virginia. I also own a Mercedes, and Mercedes could take a lesson from Pohanka Lexus in Chantilly. Thank you Alfredo Rarias. More
Awesome Service by Pohanka. Amazing !!!! Amazing service provided by Asad. He is very courteous and friendly. My car broke down and had to get towed. I was very stressed out. Asad made sure Amazing service provided by Asad. He is very courteous and friendly. My car broke down and had to get towed. I was very stressed out. Asad made sure that my car gets checked in as soon as I enter service department. He got all the paperwork ready in a few minutes. My car is out of warranty and still he put me on a loaner car so I don't have to wait. Also want to give special Thanks to Adeel Bhatti for giving me technical details about my car issue and giving me comfort that everything will be perfectly fine with the car. This is call service. Excellent service experience. I am now customer for life for Pohanka Lexus. Thanks so much Asad,Adeel and Pohanka. More