Pohanka Lexus Chantilly

Excellent Customer Care I always receive excellent customer service when I come to Pohanka Lexus. Reza is my favorite Customer Service person. He keeps me informed on what th I always receive excellent customer service when I come to Pohanka Lexus. Reza is my favorite Customer Service person. He keeps me informed on what the issues are, provides recommendations on how to proceed, and is always very professional. He makes the car service a pleasure. And he has a nice smile. More

Professional and knowledgable premier customer service Pohanka Lexus has great customer service. My service consultant, Reza, is highly knowledgable about the services, costs and recommendations. He's very Pohanka Lexus has great customer service. My service consultant, Reza, is highly knowledgable about the services, costs and recommendations. He's very friendly and attentive to concerns with my vehicle, and he makes sure they do everything to my satisfaction. They also have multiple waiting areas with refreshments, entertainment, free wifi, conference rooms, quiet areas (no phones!) and my favorite - free massage chairs! My vehicle is always cleaned and vacuumed, and I come out feeling relaxed and refreshed! More

ALWAYS FRIENDLY - ALWAYS PROFESSIONAL We have been Pohanka Lexus customers for more than 16 years. We have always been pleased with the employees who work there and the service provided. We have been Pohanka Lexus customers for more than 16 years. We have always been pleased with the employees who work there and the service provided. Reza greeted us the minute we stepped out of our car and, even though they had to keep our car to perform the work required, he has been on the phone to let us know what is happening and keeping us informed of the progress. Always feel very comfortable and confident when dealing with Pohanka. More

Lexus Maintenance Service Great Service by Raymon Tanyos - very pleasant, effective and efficient. Appreciate this type of service. He goes out of his way to ensure customers Great Service by Raymon Tanyos - very pleasant, effective and efficient. Appreciate this type of service. He goes out of his way to ensure customers are well-taken care of. More

Shane Tabit and Pohanka Lexus Service I can't say enough good things about the Lexus service I received recently on my Lexus RX350 at Pohanka Lexus; and especially the customer service fro I can't say enough good things about the Lexus service I received recently on my Lexus RX350 at Pohanka Lexus; and especially the customer service from Shane Tabit. Shane goes the extra mile to assure that his customers are completely satisfied from start to finish. Whenever I call ahead for an appointment (which is not necessary) Shane makes sure he has my information and loaner car ready in order to save me time. His extra efforts are outstanding and I highly recommend you see Shane whenever you need service at Pohanka Lexus. More

15,000 mile check up, repair tire Excellent, thorough service. Found the problem with the tire quickly and replaced it. Gave us peace of mind for upcoming trip. Pleased with car wash a Excellent, thorough service. Found the problem with the tire quickly and replaced it. Gave us peace of mind for upcoming trip. Pleased with car wash and vacuumed interior. More

Excellent Service Had great service at Pohanka Lexus. James Manikath is always very honest, helpful and knowledgeable with my service appointments. I recommend James as Had great service at Pohanka Lexus. James Manikath is always very honest, helpful and knowledgeable with my service appointments. I recommend James as the go-to person for all service appointments. More

Exceptional service of James Manikath I have been servicing my Lexus with Pohanka service representative Mr. James Manikath since I bought my car from there. He has been extremely helpful I have been servicing my Lexus with Pohanka service representative Mr. James Manikath since I bought my car from there. He has been extremely helpful and a thorough professional. He knows exactly what I was looking for and is very receptive to my requirements. it is a pleasure to deal with James and I never had a bad experience. He is the main reason I still continue to go to Pohanka. Since I am in the market for another car, the overriding criteria to consider buying from Pohanka is my experience with James. Thanks to him and his team, I am a really satisfied customer. He is the best that I can ask for when it comes to dealing with issues of my car. Thanks James for everything!!! More

Excellent, attentive service I recently had my Lexus RX 350 serviced at Pohanka. Alfredo Farias was very helpful and offered to assist me immediately so that I did not have to wai I recently had my Lexus RX 350 serviced at Pohanka. Alfredo Farias was very helpful and offered to assist me immediately so that I did not have to wait for another representative. He kept me updated on the progress of the service, and I was very happy when the car was returned cleaned and vacuumed a the end. More

Annual inspection I recently brought my Lexus to Pohanka for annual inspection and oil change . Lagii Moore helped us to get a loaner vehicle . Signed us up for quic I recently brought my Lexus to Pohanka for annual inspection and oil change . Lagii Moore helped us to get a loaner vehicle . Signed us up for quick check up which was a pleasant experience . Loaner vehicle is only $ 5 a day which was a steal . I am very happy with my service and we will back for next service More