Pohanka Lexus Chantilly

Outstanding Customer Service I brought my car in for an oil change and tire rotation. Was met by Raymon Tanyos who took care of the paperwork for the maintenance. My car was ser I brought my car in for an oil change and tire rotation. Was met by Raymon Tanyos who took care of the paperwork for the maintenance. My car was serviced within the hour and I was on my way to work. I always bring my car to this dealership because of the prompt service and also because of the customer service. A very well managed dealership. I have been coming here for many, many years and have recommended it to my friends. More

Excellent Service! Excellent Service - James has been our service advisor since 2004 on all our vehicles. When he is on vacation we just wait for him to come back befor Excellent Service - James has been our service advisor since 2004 on all our vehicles. When he is on vacation we just wait for him to come back before bringing our vehicles for service. Need we say more. Thank you Pohanka for employing the services of James! More

Great Customer Service! I went to Pohanka Lexus Chantilly for an oil change. Reza provided great customer service! This was my second time going there and both times I've rec I went to Pohanka Lexus Chantilly for an oil change. Reza provided great customer service! This was my second time going there and both times I've received great customer service. More

Fast and Efficient Pulled up to the service area and was immediately approached giving me my ID tag number. Walked in the building and Reza assisted me with the paperwor Pulled up to the service area and was immediately approached giving me my ID tag number. Walked in the building and Reza assisted me with the paperwork needed. He was very courteous and found me in the cyber room after getting oil changed, tires rotated and a car wash. He even escorted me to my car. I like this guy! More

Fast and Courteous I got the warning for low tire pressure for one of my tires this morning and it was very low compared to the others. I discovered there was a nail in I got the warning for low tire pressure for one of my tires this morning and it was very low compared to the others. I discovered there was a nail in my tire! I was in a rush to get home to meet the A/C repair man because it stopped working last night, and I was held up longer than anticipated at work, and it was now the start of rush hour!! What a day!! So I ran in and asked how long it would be. They said best case would be an hour to hour and a half, and usually don't offer loaner car for non-maintenance service on the car. That would make me miss my A/C appointment, and It's supposed to be over 90 degrees all weekend and next week, and it is the weekend before 4th of July. I would never get another appointment very soon! I didn't even have to beg. Reza didn't even hesitate. He offered me a loaner car so I could get home and got me out of gate as quickly as possible. I couldn't believe I made it!! He called me on my way home and said they could fix it today, but that I didn't have to return it until tomorrow. I have a funeral in the morning to attend, so I said I might not be able to into end of the day. He said, "No problem." So nice to have one less thing to worry about! Thank you, Reza! More

Lexus Service Shane at Pohanka Lexus is a great service adviser. He always takes the time to explain everything and treats me like a friend. I highly recommend Sh Shane at Pohanka Lexus is a great service adviser. He always takes the time to explain everything and treats me like a friend. I highly recommend Shane and the Pohanka Lexus service facility. Pat More

Service Meet me at the door, very courteous and helpful. Kept me informed on time and when I could expect service to be finished. I would highly recommend h Meet me at the door, very courteous and helpful. Kept me informed on time and when I could expect service to be finished. I would highly recommend him to my family and friends as a go to person for their service and check in information. More

Delightful The service Raymond provided was very personable. This was my first experience with this Service Shop and I was very impressed with the attention and The service Raymond provided was very personable. This was my first experience with this Service Shop and I was very impressed with the attention and time I received. Raymond took the time to show me around and even filled me in on some facts about the amount of people that come through the Service Center daily. More

Superb service and personal attention I have been taking my Lexus ES 350 to service advisor James Manikath since I bought the car in 2008. He has an exceptional knowledge of Lexus vehicles I have been taking my Lexus ES 350 to service advisor James Manikath since I bought the car in 2008. He has an exceptional knowledge of Lexus vehicles and remembers work done on my car before without even looking at the service record. James takes a personal interest in the vehicles of each customer. He would either get the repair done quickly or give me a loaner car if the work would take more time. Either way, I have been extremely satisfied with the exceptional service from James Manikath and Pohanka Lexus. My last visit was last month (May). I was in a hurry and I dropped in without an appointment. But James accommodated me and got me out of there quickly. I was quite impressed! Thank you, James. More

Outstanding Service Pohankas service department is very eazy to use. There was very little wait time and Mr.Reza Kermanshahchi was very courteous and promt in checking in Pohankas service department is very eazy to use. There was very little wait time and Mr.Reza Kermanshahchi was very courteous and promt in checking in my vehicle. More