Pohanka Lexus Chantilly

Always have been well taken care of. Recommend highly. Reza has been my consultant 2 weeks in a row (2 different family members cars). He was attentive and kept me informed. Highly recommend his work. Reza has been my consultant 2 weeks in a row (2 different family members cars). He was attentive and kept me informed. Highly recommend his work. More

Accurate estimate of costs and waiting time Reza greeted me cordially and was very prompt in developing the service order for my 45K mile service. He gave me a precise estimate of the costs and Reza greeted me cordially and was very prompt in developing the service order for my 45K mile service. He gave me a precise estimate of the costs and the vehicle was completed in less time than expected. Very helpful and responsive. Highly recommend him. More

Service Center requires: Patience, Time, lotsa standing Cannot make appointments. This Service center is more like a Lexus Clinic than Service Center. Once you arrive and your car is checked in at the curb, Cannot make appointments. This Service center is more like a Lexus Clinic than Service Center. Once you arrive and your car is checked in at the curb, you enter a standing room only waiting area. You'll see several service desks with upwards of 6 service reps standing behind them usually clicking their mice and mashing keys on their keyboards. At some point, a rep will lift their head up and away from their monitor to say "Someone will be with you shortly". I look around the room, I am the only one there waiting to be checked in. Another 10 minutes go by. Employees are in an out of the area, sometimes dropping off paperwork, other times just standing behind the desk with the service reps chit chatting about life, customers and other life issues. The service reps are still busy doing some sort of click heavy work as another looks up and says "Someone will be right with you." 15 Minutes have no gone by and I now have a companion in the waiting line. We are now down to 5 service reps behind the counter and a couple other employees still chatting about life. The 6th service rep had put on a coat and apparently left for the day feeling like it was a job well done. Finally, after 20 minutes of standing in a doorway I am permitted to check in with a service rep. The rep was kind and apologetic, and if this were not my first time dealing with this, I would have taken it seriously. Instead, it was simply the "Pohanka Apology" we service area veterans are used to. Soon after (soon being relative to the age of the universe) my visit is complete. I take my weary legs out the door and to the car my wife has been relaxing in for about 30 minutes. I chose to ask my wife to carpool for this because Pohanka likes to charge $5 per day for their loaners. She was most gracious in accommodating since this trip was a time sink for both of us. Some hours later, their service department called and said the car was ready to be picked up. So I started my quick "Pohanka Training" to get in shape for the second half of this adventure as their "Quick Pickup" feature rarely works. This part of the fun involves hunting down the person that is supposed to be the "keymaster" and is responsible for meeting you and showing you were your freshly "washed" vehicle is waiting. I say "Washed" because normally their car wash will miss the rear-end of the car leaving it to look, well, half washed. PRO-TIP: Do not look for the Keymaster in the Car Kennel if the sun is up, they usually retreat from the sun and can be found in the shade somewhere. All in all, it was nice to be forced into checking my Facebook and reading current events for not only our area, but the country and several others as well. More

Great customer service! Asad was extremely helpful and made our service so incredibly easy from beginning to end! thank you so much, Asad! we appreciate you going above and b Asad was extremely helpful and made our service so incredibly easy from beginning to end! thank you so much, Asad! we appreciate you going above and beyond for us. More

Tne man of the hour! Asad Malik helped me out when I was there for State Inspection and a recall. With his years of experience and excellent customer service, I am glad h Asad Malik helped me out when I was there for State Inspection and a recall. With his years of experience and excellent customer service, I am glad he is representing Pohanka Lexus. Great job Mr. Malik! Keep up the good work. More

State Inspection I had just noticed my inspection sticker was expiring. Pohanka has hours until 10:30 at night. Asad Malik helped me and said it may take an hour as I had just noticed my inspection sticker was expiring. Pohanka has hours until 10:30 at night. Asad Malik helped me and said it may take an hour as many come into the dealer this time of the month for inspections. He then called a man over and told him to take my car. Asad said he is an inspector. 20 minutes later my car was done and I was on my way. Fabulous service. Thank you Asad. More

State inspection and Emissions Asad was great to work with. I brought my car in for a state inspection. Asad had the forethought to look and see if my emissions was needed and it wa Asad was great to work with. I brought my car in for a state inspection. Asad had the forethought to look and see if my emissions was needed and it was. He scheduled that along with my state inspection and gave me an estimated wait time and explained why the estimate was the length. The team there was able to get me in and out under the estimated time. I would highly recommend Asad and team More

Promised Kept Brought the car for replacing the spark plugs and I forgot the discount coupon. Lagii agreed to adjust the bill if I bring back the coupon . She kep Brought the car for replacing the spark plugs and I forgot the discount coupon. Lagii agreed to adjust the bill if I bring back the coupon . She kept the promise after I gave her the coupon the week after. More

One Year Service It was quick, efficient, and very professional for a quick oil change. Reza kept me up to date on the status the whole time. Will definitely come bac It was quick, efficient, and very professional for a quick oil change. Reza kept me up to date on the status the whole time. Will definitely come back. More

Efficient and Fast Service representative was very detailed. Recommended some improvements I could make to my car and rapidly got me out of the service center. Excelle Service representative was very detailed. Recommended some improvements I could make to my car and rapidly got me out of the service center. Excellent customer service. More