Pohanka Lexus Chantilly

Wonderful Service! The Lexus service center in Chantilly is fantastic and the staff is exceptional. The entire environment is comfortable, is always well stocked and of The Lexus service center in Chantilly is fantastic and the staff is exceptional. The entire environment is comfortable, is always well stocked and offers an easy place to do work or just relax while you wait for your car. One of the things that makes this service center great are reps like Reza. He is very patient, and asks smart questions to make sure that he understands what your concerns are about your vehicle. Reza is thoughtful (with both your time and concerns) and works hard to meets your needs. Finally, Reza is great at communication throughout the service process. He made sure to keep in touch with me regarding my vehicle and called to let me know what was happening, what my best options were and called promptly when my car was ready for pick up. He is a great example of wonderful customer service! More

Professional and Kind!! I was running an errand for my father and wasn't sure what I had to do exactly. You were very helpful and kind through it all. Plus the comfortable ch I was running an errand for my father and wasn't sure what I had to do exactly. You were very helpful and kind through it all. Plus the comfortable chairs and wifi are always a plus!! thank you for your professionalism and kindness! :) More

Required Service My best experience yet - Mr Reza Kermanshahchi acknowledged my wife and I as soon as we walked in the door and assured me that he would right with us My best experience yet - Mr Reza Kermanshahchi acknowledged my wife and I as soon as we walked in the door and assured me that he would right with us - That alone made our day - To have that acknowledgement and for him to take care of both our vehicles and recommend options is why we keep coming back and will continue to buy our vehicles from Pohanka Lexus of Chantilly - great service we hope to see him in the future - Thanks again to a great service department More

Outstanding customer service provided by Asad Malik Asad has provided outstanding customer service on my ES350 and GS300 automobiles. He has coordinated the care of my vehicles for several years and it Asad has provided outstanding customer service on my ES350 and GS300 automobiles. He has coordinated the care of my vehicles for several years and it is always a pleasure to work with him. He listens to my concerns, works with his service technicians to identify the necessary repairs, and always makes thoughtful recommendations on the costs and best possible solutions to the problems. I feel confident that Asad has my best interests in mind and that he and his team will keep my Lexus automobiles in perfect condition. He's the best, and that keeps me coming back to Pohanka Lexus in Chantilly. More

All wheel alignment Awesome service and customer service. I had a very good experience. Reza kept me very informed throughout the service of my car. I highly recommend po Awesome service and customer service. I had a very good experience. Reza kept me very informed throughout the service of my car. I highly recommend pohanka lexus More

Great service I was in on a Saturday afternoon around 2:00 and my car way ready by 4:30. Exceeded my expectations. I was very pleased overall. I was in on a Saturday afternoon around 2:00 and my car way ready by 4:30. Exceeded my expectations. I was very pleased overall. More

Courteous Employee Reza is focused on making your service request accurate and making you know that your input and concerns will be addressed completely. A true gentlema Reza is focused on making your service request accurate and making you know that your input and concerns will be addressed completely. A true gentleman. More

Great Service Dept Got me in and out with a loaner under 10 minutes; the efficiency is appreciated. Their loaner service is top notch, and Reza was very helpful. Got me in and out with a loaner under 10 minutes; the efficiency is appreciated. Their loaner service is top notch, and Reza was very helpful. More

Great Employee Reza is helpful and very polite. Took care of getting the vehicle serviced and checking on rear seat A/C vents that did not work. He was kind enough t Reza is helpful and very polite. Took care of getting the vehicle serviced and checking on rear seat A/C vents that did not work. He was kind enough to show me the control that I did not know which got rid of the issue. More

Cracking dash board Nicole Perry is a wonderful service consultant. She is very attentive, she focuses on your conversation, and is just an all around pleasant person to Nicole Perry is a wonderful service consultant. She is very attentive, she focuses on your conversation, and is just an all around pleasant person to work with. She was very courteous and understood the issue that I was having More