Pohanka Lexus Chantilly

Top Notch When I get my car service I know Asad Malik will take care of my LS430. Always dependable, very knowledgeable and keeps me informed of any changes or When I get my car service I know Asad Malik will take care of my LS430. Always dependable, very knowledgeable and keeps me informed of any changes or recommendations. One of the best if not the best service representative. More

Car buying - Haevy sales pressure tactics Bought RX350. Heavy sales pressure tactics. After refusing their offer and leaving the showroom, kept getting calls at home. We were called back with Bought RX350. Heavy sales pressure tactics. After refusing their offer and leaving the showroom, kept getting calls at home. We were called back with assurance of more discount. Nothing happened, except pleading/forcing us to buy the car, because sales person had spent several hours with us. Never told that $1,500 discount given to us was in-lieu of 1.99% financing rate of car. Had to pay higher rate of interest. Salesman later told us we should have read fine print of financing online! During final visit, the sale manager said he is giving $995 delivery and document fee(this is besides their regular processing fee) credit. On final invoice at financing time, did not see the credit. We were told the Manager was just explaining a MSRP charge we had questioned! As a compromise, Sales manager offered free door edge guard, which were never given later. Sales man said he had given free oil change coupon, which in fact was given for other inconveniences to us. No proper coordination of deal between salesman and sales manager. After we took delivery, for some questions we tried to contact Sales person by text, email and phone.He contacted after two days only when we threatened with higher level complaint. He said he is very busy now! Sent email and phone message to Finance department for a query a day before. Have not heard back from them. No time for us as car is already sold! Caution: Be prepared for heavy sales pressure, though they advertise on the web site that this is a sales pressure free dealership! More

Service was outstanding Service writer was polite.and the write up was prompt. The car was ready when promised. The loaner was clean and provided in a timely manner Service writer was polite.and the write up was prompt. The car was ready when promised. The loaner was clean and provided in a timely manner More

Courteous and informative Reza was a pleasure to deal with. I asked a question about an issue with my vehicle and he made an excellent recommendation and offered to make an app Reza was a pleasure to deal with. I asked a question about an issue with my vehicle and he made an excellent recommendation and offered to make an appointment for me whenever I was ready. More

Pleasant service experience despite long wait I received excellent service from Reza and the service received when dropping off the loaner car. There was a long line with people checking in for s I received excellent service from Reza and the service received when dropping off the loaner car. There was a long line with people checking in for service on a weekend morning, perhaps a bad time? Reza was apologetic for the wait and got me set up with the service and the loaner car. For routine services, with a car under a service contract, the drop-off and pick-up needs to be as efficient as possible. Service management should evaluate efficiency improvements with this dealership's service drop offs. More

Car maintenance check Alfredo was courteous and reviewed all work that was to be done. In addition, he suggested future maintenance options. I waited in modern, up-to-dat Alfredo was courteous and reviewed all work that was to be done. In addition, he suggested future maintenance options. I waited in modern, up-to-date lounge upstairs, and car was finished on time. Great experience. David R. More

Lexus service Rayom Tanyos was very helpful and professional. He let me know how process worked, long my service would take and filled me in on the new waiting area Rayom Tanyos was very helpful and professional. He let me know how process worked, long my service would take and filled me in on the new waiting area. He was also very friendly. I will definitely go to him for all my service needs. :-) Tina Fuller More

Fair at best, this visit for oil change and tire rotation. Mr. Tanyos understands the true meaning of 'customer service'. Mr. Tanyos took the initiative on his own to secure me a place in the service bay for m Mr. Tanyos understands the true meaning of 'customer service'. Mr. Tanyos took the initiative on his own to secure me a place in the service bay for my oil change after a long wait due to the outside valet's inexperience in managing customer cueuing. So, my thanks to Mr. Tanyos and I hope to have the good fortune of him handling my service next time. More

best expierence I love lexus, and I visit at Lexus service all the time since I got my lexus. I am happy being your loyal customer. My service writer was Lagii Moore, I love lexus, and I visit at Lexus service all the time since I got my lexus. I am happy being your loyal customer. My service writer was Lagii Moore, and she is skilled advisor, she took care of my car very well. Ms. John More

Fast and Quality Service The service consultant was professional, friendly, and courteous. I was in and out in about an hour and 45 minutes with an emissions test, a safety i The service consultant was professional, friendly, and courteous. I was in and out in about an hour and 45 minutes with an emissions test, a safety inspection, and the 45,000 mile scheduled service having been completed. One star withheld due to price, which could be a bit more reasonable. More