Pohanka Lexus Chantilly

We made an apointment with Micky Whitehead to see a new vehicle. We drove 1.5 hours from Fredericksburg. When we arrived, Micky informed us that he had made a mistake and the vehicle was not in stock. He o vehicle. We drove 1.5 hours from Fredericksburg. When we arrived, Micky informed us that he had made a mistake and the vehicle was not in stock. He offered to shoe us a different model. Typical shady salesman. More

I purchased a new RX450H F-sport from Pohanka in 2019. The maintenance service has been great until recently. Since the past 2 services, service loaners are no longer complementary. It is a $20 charge. D The maintenance service has been great until recently. Since the past 2 services, service loaners are no longer complementary. It is a $20 charge. Do not believe the sales team when they say the loaner is free due to purchasing a new vehicle from them. Do not believe the service advisor when they say its is complementary due to recall campaign work. You will be charged for the loaner. Extremely disappointing of Lexus. So, reconsider if you are looking for a premium car brand and especially do not consider Pohanka Lexus of Chantilly. More

Superb Team led by Angel Ly made our experience outstanding. She and David Hull went out of their way to help us. Great professionalism and customer focus. outstanding. She and David Hull went out of their way to help us. Great professionalism and customer focus. More

Amazing experience today with Angel. She was so professional, patient and kind. What a great surprise in today’s buying world. Would highly recommend her to anyone shopping for a Lexus at Pohanka. professional, patient and kind. What a great surprise in today’s buying world. Would highly recommend her to anyone shopping for a Lexus at Pohanka. More

SHOP AROUND AND DON’T FALL FOR THEIR SALES TACTICS!!! Make sure to check other local Lexus dealerships before contacting this place as you’ll see they are on the higher end of pricing for no apparent rea Make sure to check other local Lexus dealerships before contacting this place as you’ll see they are on the higher end of pricing for no apparent reason. I was in the market for a GS350, which they had, along with Lindsay Lexus in Alexandria. Both vehicles were same year, same certified pre-owned, almost same packages but for some reason Pohanka’s is listed $3k more and has 6k more miles. I contacted them and worked with Velinda Price and asked why the price difference and if they could price match. Considering the other one had less miles, you’d think they’d not only price match, but they’d beat the other price. Velinda states they don’t know why Lindsay’s car is priced that low and proceeds to go over how much better their car is due to the white paint. I send her another listing from Mercedes of Annapolis in white priced almost exactly as Lindsay’s to show what the market seems to be for it. “Well that one is not certified like ours,” is her response. So is it the paint or the certification? I then ask twice to work with a different salesperson and even one of them says, “I’m not sure why ours is priced higher. The market dictates the price.” I get a text back from both sales consultants saying I need to stick with Velinda. Quick google search of her name and shows her as a Sales Director for a sister dealership company; so I can only assume she pulled rank on the other two and I had no choice but to work with her. She continues to call/text with the hard sell and does the usual “how about If I lower it it xx amount can you come in? .... That’s a good deal, do you want to come in? ... Asking my manager to lower it was like pulling teeth, when do you want to come in? ... We’re not really that far apart, did you want to stop by?” She was really pressed to get me in their dealership. After telling her my out the door price from Annapolis, she says, “double check that number before driving all the way there. That number doesn’t sound realistic.” But her most insulting reply to me after trying to justify their out the door price was, “what’s there to think about?” Well, Velinda, it’s a big purchase and I’m trying to think why would I pay for an overpriced vehicle. I finally stop responding and on my way to purchase the Annapolis GS350 I get another text from Velinda with yet another sales tactic, “just want to let you know the GS will probably be sold between now and Sunday... let me know if you’d like to come in for a test drive.” The dealership itself is nice as my wife and I purchased a vehicle there in the past but having to deal with this sales director has left a sour taste in our mouths and we will be going to Lindsay directly. Just be sure to shop around and don’t believe you have no other options as she makes you believe. More

Great sales experience. I told Jay what I wanted, he found it, he called me, I put a deposit down, the car came a week later, I was out in under two hr. with a new car. What could be easier! Highly re found it, he called me, I put a deposit down, the car came a week later, I was out in under two hr. with a new car. What could be easier! Highly recommended. More

Pohanka has set the bar high with their customer service, patience, and attentiveness. This was my first car purchase, and Michael Gabro has been patient and helpful the entire month of my search. I’ve been patience, and attentiveness. This was my first car purchase, and Michael Gabro has been patient and helpful the entire month of my search. I’ve been to other dealerships, but none have been as pleasant as Pohanka. Michael was not pushy and had a very laid-back demeanor. He made me feel like I had his undivided attention every time we spoke or met. He was very prompt in answering my questions. I have nothing but good things to say about his service and Pohanka as a whole. My experience here has been above and beyond. More

Bought a new car through Angel Ly. She represents a level of astute professionalism that doesn't exist anymore. Breath of fresh air. My family, friends, and associates will always contact her when purchasing of astute professionalism that doesn't exist anymore. Breath of fresh air. My family, friends, and associates will always contact her when purchasing a Lexus. More

THE BEST CAR BUYING EXPERIENCE EVER!!!!A BIG SHOUTOUT to THE BEST CAR BUYING EXPERIENCE EVER!!!! A BIG SHOUTOUT to the sales manager Sai Mehta and Asad Ali. These people have really crack the code of how to THE BEST CAR BUYING EXPERIENCE EVER!!!! A BIG SHOUTOUT to the sales manager Sai Mehta and Asad Ali. These people have really crack the code of how to make car buying experience a beautiful memory for you and family instead of just a boring process. They listen to your requirements and provide you with tailored solutions. If you thinking of buying any car, check with these wonderful people first. Also a BIG THANKS to BASH, a pure professional but also fun to chat. Had a blast buying our new LEXUS More

I Purchased a Lexus on Sat 3/5/2021. Asad Ali and the GM Garry Whipkey were both outstanding. The President Scott Crabtree called me afterwards to thank me for my business. I would recommend them to anyon Garry Whipkey were both outstanding. The President Scott Crabtree called me afterwards to thank me for my business. I would recommend them to anyone looking to purchases a Lexus. Outstanding , Professional Service More