Pohanka Lexus Chantilly

Quick and easy Great experience ! In and out with clean vehicle within 1 hour and service people were friendly and courteous . My service advisor Lagii was the Best Great experience ! In and out with clean vehicle within 1 hour and service people were friendly and courteous . My service advisor Lagii was the Best . Highly recommend their services to friends and relatives . More

Efficient Long time customer. Processed quickly; answered questions easily; friendly and helpful. Work was finished in specified time. Car was returned cleaned Long time customer. Processed quickly; answered questions easily; friendly and helpful. Work was finished in specified time. Car was returned cleaned and ready to go! More

Pleasant and satisfying. I have purchased 4 vehicles at Pohanka Lexus since 1998 and my wife and I have enjoyed their quiet, smooth ride and fine performance. Equally importa I have purchased 4 vehicles at Pohanka Lexus since 1998 and my wife and I have enjoyed their quiet, smooth ride and fine performance. Equally important to me has been the fine service provided to keep my vehicles performing at their best. Your service representative, James Manikath is a major player in the excellent service I receive at Pohanka Lexus. He is a pleasure to deal with and his vast experience with and knowledge of Lexus engineering displayed during my many visits (1998-present) to the dealership always gives me a comfortable feeling that my vehicle is in good hands and the job will be done right and within a reasonable wait time. James exudes customer service at its best and is truly a professional in his field. Pohanka is most fortunate to have James and I am sure its customers feel the same way. More

Asad is Superb! Asad has consistently given me great advice on servicing my Lexus vehicles. He makes it such a pleasant experience that I call ahead to make sure he i Asad has consistently given me great advice on servicing my Lexus vehicles. He makes it such a pleasant experience that I call ahead to make sure he is available. Asad is always friendly, courteous and happy, while providing keen insight into any and all work to be performed. Sure hope he continues working at Pohanka for a long, long time. More

Reza made the maintenance service a breeze I come from a car dealer family so I know how important customer service is for a dealership. Reza greeted me outside, said someone would be with me i I come from a car dealer family so I know how important customer service is for a dealership. Reza greeted me outside, said someone would be with me in a minute and directed me to the service counter. He asked for my key fob and it was a quick, clean process of getting me processed and got the 20,000 mile maintenance underway, He was courteous, knowledgeable, friendly and efficient. I walked out 90 minutes later, as promised, with a free wash and curb service. I would recommend Reza and Pohanka for any Lexus service and I will shop Pohanka for my next car as well. More

BEST team ever! I've been bringing my cars to Pohanka Lexus Chantilly for the past 5 years and it is always a great experience. The staff is attentive, fast, and just I've been bringing my cars to Pohanka Lexus Chantilly for the past 5 years and it is always a great experience. The staff is attentive, fast, and just the best. Raymond is one of my favorites - thank you Raymond for everything you do. God Bless you! More

Ganbat was fantastic!! Great buying experience My wife and I purchased an LX 570 coming off lease from Pohanka Lexus and we worked with Ganbat Dorj. Ganbat is the most honest car salesman I have ev My wife and I purchased an LX 570 coming off lease from Pohanka Lexus and we worked with Ganbat Dorj. Ganbat is the most honest car salesman I have ever worked with and he's incredibly easy to work with. He never tried to pressure us at any point during the process and even dropped the car off at our house the day we bought it. Pohanka is the best dealership we've ever been to and the service has been phenomenal. We got free service for 24 months and I got a loaner when they changed the oil. These guys sell the most reliable cars on the road and they treat their customers well. If you're in the market for a new or used Lexus, contact Ganbat today! More

Above and beyond Reza went out of his way to get my car back on the road with a brand new tire after I had a blowout on the weekend. The office who handles tire replac Reza went out of his way to get my car back on the road with a brand new tire after I had a blowout on the weekend. The office who handles tire replacements through the warranty plan I purchased at the time of my lease is closed on weekends. He offered to replace the tire for free that day and then follow up with the office the next day so that I could get back on the road and not have to come back the next day. Thanks Reza! More

Reza is terrific! It's a pleasure to have my car serviced at Pohanka Lexus Chantilly. I have met Reza at the service desk in the past, and once again he is awesome and It's a pleasure to have my car serviced at Pohanka Lexus Chantilly. I have met Reza at the service desk in the past, and once again he is awesome and very helpful - many thanks! More

Great Experience Easy and convenient checkin. Service was performed quickly and in the time frame quoted. Reza provided frequent updates reviewed the service performed Easy and convenient checkin. Service was performed quickly and in the time frame quoted. Reza provided frequent updates reviewed the service performed. I would recommend this dealership. More