Pohanka Lexus Chantilly

Quick and fast on an excellent service. Once more Assad Malik did an excellent job on servicing my car in a very decent time from the minute I walked in till I was driving out of service. V Once more Assad Malik did an excellent job on servicing my car in a very decent time from the minute I walked in till I was driving out of service. Very happy with the service and definitely I will recommend him to my friends and family. More

Excellent and friendly service i went there for service of my lexus 350 during a week end. Reza took care of my car and kept me informed throughout the service process. Overall I i went there for service of my lexus 350 during a week end. Reza took care of my car and kept me informed throughout the service process. Overall I was very pleased, as usual. Very courteous and professional, and excellent waiting room. Highly recommend him. More

Best Service Provided Got my service done and it was a pleasant experience. James was the service man who took care of my car needs. Liked his approach to suggestions and d Got my service done and it was a pleasant experience. James was the service man who took care of my car needs. Liked his approach to suggestions and detail. Hope to see a similar experience every time I come here. Thanks James. More

Awesome Customer Service I have been doing all my Lexus service with James Manikanth ever since I started with Lexus. He impressed me at the very first visit itself and eversi I have been doing all my Lexus service with James Manikanth ever since I started with Lexus. He impressed me at the very first visit itself and eversince I have been making sure I work with James for my further services. To say the least, he has been very consistent, extremely customer oriented and gives great suggestions . What I noticed is that he has very good knowledge and has been so far the best advisor i have with any other service center. His dedication and anytime availability, loyalty to customers stands out big time. Thank you James and Pohanka for the great service. More

Many Thanks for the Best Service I cannot thank Shane Tabit enough for the excellent service. I heard a strange sound coming from my back tires on my drive to work and stopped off at I cannot thank Shane Tabit enough for the excellent service. I heard a strange sound coming from my back tires on my drive to work and stopped off at Pohanka to have the noise checked out. Shane greeted me with a smile and a " How may I help you?" (something you don't hear much these days). Shane took my information and gave me a loaner car so I could continue on to work. The mechanic looked at my car and Shane called me to let me know what needed to be done and what it would cost. I gave the go ahead to do the work and picked up my car on the next morning.I have to say Shane was just so pleasant to do business with. Please pass on my thank you to him. More

Excellent Customer Service I have all my Lexus car services when James is working, because he is always friendly and with the professional knowledge for all my Lexus (i.e. GX, R I have all my Lexus car services when James is working, because he is always friendly and with the professional knowledge for all my Lexus (i.e. GX, RX, ISC). He is the only reasons that I go to Pohanka Lexus @ Chantilly repeatedly. He provides the excellent customer service. Thanks a lot and well done James. More

Great Service Brought my wife's car in for routine maintenance, James kept us updated every step of the way. Thank you James for the great service I will definitely Brought my wife's car in for routine maintenance, James kept us updated every step of the way. Thank you James for the great service I will definitely come back to when need be! More

Great service!! I have been going there since I bought the vehicle and had been working with James, excellent guy. The service is incredible, always willing to help a I have been going there since I bought the vehicle and had been working with James, excellent guy. The service is incredible, always willing to help and provide service for the best price. They always make sure that I'm happy with the service provided . More

Great service Not once did I feel pressured into buying other services. All of my questions were answered and suggestions were offered but not forced. Alfredo Far Not once did I feel pressured into buying other services. All of my questions were answered and suggestions were offered but not forced. Alfredo Farias in particular made me feal like I was in good hands. I will be recomending Pohanka to my friends and family. More

Brake service Scheduled appointment with Asad and everything was ready. Got the loaner I requested and I was on the road to work in no time. Asad ensured I was gett Scheduled appointment with Asad and everything was ready. Got the loaner I requested and I was on the road to work in no time. Asad ensured I was getting the proper service and explained my concerns regarding the car shaking when braking. Car was ready in the afternoon by the time I was coming home from work. Express checkout was a breeze and the car drives great. No more shaking either! You pay a bit more but the pohanka brake service lasts much longer and feels much better than if you take your car to a discounted place. More