Pohanka Lexus Chantilly

Fantastic! Thanks! Asad provided great service. He was personable and friendly, and always kept a smile. He was professional and knowledgeable. He explained everythin Asad provided great service. He was personable and friendly, and always kept a smile. He was professional and knowledgeable. He explained everything and set correct expectations in terms of time and price. He was helpful, courteous, and efficient. Hearing I had work to catch up on, he pointed out the refreshments on the main level and the new wait lounge upstairs which was fabulous with its space and private work focus rooms. Thank you! More

very professional and courtesy! I really like Pohanka Lexus Service, from snack, coffee to all workers/service guys!! Everything ,they put customer first! I will see you next time. T I really like Pohanka Lexus Service, from snack, coffee to all workers/service guys!! Everything ,they put customer first! I will see you next time. Thanks very much! More

I brag about the service at this dealership! Great customer service, delicious snacks, and a gourmet coffee selection, I throughly enjoy this place! Extended hours make it easy to have my car ser Great customer service, delicious snacks, and a gourmet coffee selection, I throughly enjoy this place! Extended hours make it easy to have my car serviced any day of the year. Pohanka Lexus makes the service experience so pleasant, that I look forward to taking my car in for Service when necessary. Pohanka Lexus gets it right. In my experience, this establishment is staffed with wonderfully professional and pleasant service advisors. Chris Chao, is a service advisor, who has taken care of me on a number of occasions and has made me feel like a welcome and valued as guest every time he has worked with me. He has gone above and beyond the call of duty when assisting me on a number of occasions. Freddie Earl has also helped me on a number of occasions and he too is the epitome of pleasant professionalism. Both Chris and Freddie stand out in an establishment that has an exceptional group of service professionals. Aside from being an excellent vehicle to own, Pohanka Lexus and phenomenal service advisors like Chris and Freddy, have solidified my loyalty to the Lexus brand. I am a very satisfied customer!👍 More

Great service center Reza greeted me quickly and as usual at Pohanka he checked for any recalls on my car before proceeding. Asked me if I would be waiting or needing a lo Reza greeted me quickly and as usual at Pohanka he checked for any recalls on my car before proceeding. Asked me if I would be waiting or needing a loaner. Told me the price of the service up front unless nothing else was found and if so he would come find me first. Showed me the waiting room which was stocked with coffee, water, sodas, healthy snacks and even the quiet room so I could work. No appointment needed. Went in the middle of the day and was out in about an hour. They make it very easy to service a car! More

12 Month Service We stopped in without an appointment on a Saturday night, and although they were still quite busy, Nicole Perry was very thorough and thanked everyone We stopped in without an appointment on a Saturday night, and although they were still quite busy, Nicole Perry was very thorough and thanked everyone even though we only waited 5 minutes to check in. The new waiting area is wonderful. Our car was through its' service appointment in no time! Nicole wanted to make sure we were comfortable while we were waiting and walked us out to the car when it was finished. More

Passenger side air bag recall Brought the car for passenger side air bag recall.Asad took care of me very professionally it was a good experience . Thank you, Saif q Brought the car for passenger side air bag recall.Asad took care of me very professionally it was a good experience . Thank you, Saif q More

Professional and easy Their hours are fantastic, the new waiting area is great and the fact that you don't need an appointment just makes it so easy. Their hours are fantastic, the new waiting area is great and the fact that you don't need an appointment just makes it so easy. More

5000 mile service Brought car in for first routine service. Reza was my service advisor. Service was completed, car washed, and I was out the door in one hour. Brought car in for first routine service. Reza was my service advisor. Service was completed, car washed, and I was out the door in one hour. More

Under warranty servive Vehicle is a garaged 2014 Lexus 300h with 10,900 miles. The service needs have been limited but exceptional when required. Rez a was curtious and Vehicle is a garaged 2014 Lexus 300h with 10,900 miles. The service needs have been limited but exceptional when required. Rez a was curtious and responsive to both requirements and questions. More

Wonderful customer experience Lagil Moore was kind and very helpful from the start. Acknowledged me as soon as I stepped in the door. Came in for a check engine light and she was v Lagil Moore was kind and very helpful from the start. Acknowledged me as soon as I stepped in the door. Came in for a check engine light and she was very knowledgeable given the year and mileage of my vehicle knew what the issue could have been. It was as she had predicted. She definitely knows her stuff for sure. Quick and easy just how getting your car serviced at a dealership should be. More