Pohanka Lexus Chantilly

Quick and efficient, friendly staff members willing to help Friendly service rep, the work was completed in less time than estimated. Comfortable new upstairs lounge for customers to relax and wait for services Friendly service rep, the work was completed in less time than estimated. Comfortable new upstairs lounge for customers to relax and wait for services to be completed. More

Friendly service Efficient and friendly service. Not much else to say but need to meet the twenty five work minimum and so just write this sentence to get there. Efficient and friendly service. Not much else to say but need to meet the twenty five work minimum and so just write this sentence to get there. More

Excellent Service, Friendly Staff Nicole Perry was very helpful, friendly and considerate. The service to be performed was explained in detail and completed in a very timely manner. V Nicole Perry was very helpful, friendly and considerate. The service to be performed was explained in detail and completed in a very timely manner. Very happy with the overall service that I received today. More

40,000 mile check-up Had an appointment for a 40,000 mile checkup. I got there early and Reza met me as soon as I pulled up to the service area. The check in process was Had an appointment for a 40,000 mile checkup. I got there early and Reza met me as soon as I pulled up to the service area. The check in process was quick and Reza told me about any charges in advance of any work done on the car. The service was quick and everything was done to my satisfaction. The waiting area was spotless. Reza was professional and great to work with. More

Very happy with the service department. The service department is always open. There is a lot to do while waiting for service. They have multiple rooms available for their customers. They h The service department is always open. There is a lot to do while waiting for service. They have multiple rooms available for their customers. They have food and drinks available for FREE! The massaging chairs upstairs are awesome! The service person who I dealt with was very professional and thorough. More

Wonderful experience Every regular maintenance trip to Pohanka is never something I dread. It is actually a relaxing experience and even better now with the newly renovate Every regular maintenance trip to Pohanka is never something I dread. It is actually a relaxing experience and even better now with the newly renovated customer lounge. I love buying cars and servicing my cars at Pohanka. My last service consultant, Alfredo Farias, took such great care of me. He made sure I had everything I needed while I waited and personally walked me out, got my car and made sure I was satisfied with the service. What else could I ask for? I love this dealership and cannot imagine going anywhere else because of the long-term commitment to service. More

Worth the drive! Upfront, efficient, no nonsense purchase! I had been emailing several dealers to start the purchase process for my 2017 RX350. As I live in Brandywine, I decided to visit the closest dealersh I had been emailing several dealers to start the purchase process for my 2017 RX350. As I live in Brandywine, I decided to visit the closest dealership to my home in Alexandria. We were unable to get anywhere close to the numbers I was looking for. I had been emailing with Jay Han at Pohanka; his responses were prompt, and candid he assured me he could beat the deal they had offered and we could my payment where I wanted to be. My husband and I dropped in unannounced on a Sunday morning, Jay was personable, professional and cheerful as he answered our numerous questions and worked with us to get to our desired numbers . His sales manager Vinni Nair accommodated my request to earn the sale. He came over to speak to us; made us feel valued, and thanked us for our business. My husband had also been thinking about trading his vehicle. We were so impressed with the product, and the dealership, a one car deal became 2! Goodbye Mercedes, hello LEXUS! The finance process was smooth, Harris Chaudry was outstanding, friendly, savy and super efficient! They were mad busy as it was the end of the month. We went home in my husband's new GX, and Jay delivered my new vehicle and picked up my trade a few days later. He also took the time fully demo both vehicles, program our garage door openers, radio stations. He showed how to use navigation, set up our "home" and he ensured our phones were paired. My only wish is that the dealership was closer so we could service our vehicles there. All in all it was an outstanding purchase experience! Thanks again Jay, you're awesome! I'll be sure to recommend you to family and friends! More

Very courteous and helpful Great service and very courteous helped to get vehicle done quickly. He acknowledged right away the warranty work that needed to be done and got it f Great service and very courteous helped to get vehicle done quickly. He acknowledged right away the warranty work that needed to be done and got it fixed right away. More

40K service and tail light problem As usual, service was excellent and Reza was very helpful in resolving the tail light issue I had resulting from a prior accident. Lexus continues to As usual, service was excellent and Reza was very helpful in resolving the tail light issue I had resulting from a prior accident. Lexus continues to impress with the quality of its service. More

No complaints! Courteous, efficient, explained service, car was ready in the time frame quoted. Impressed. Not always can you say you had a pleasant wait and exper Courteous, efficient, explained service, car was ready in the time frame quoted. Impressed. Not always can you say you had a pleasant wait and experience getting your car serviced but no complaint here! More