Pohanka Lexus Chantilly

Detailed cleaning left windows streaked and dirty Overall my Lexus is a great car and Pohanka does a good job with service. But, this time my EXPENSIVE detail cleaning (inside/out) left streaky windo Overall my Lexus is a great car and Pohanka does a good job with service. But, this time my EXPENSIVE detail cleaning (inside/out) left streaky windows ... the kind that don't really show up until you first hit that early morning sunshine. The inside of the front windows, the passenger side window and maybe more looked really bad ... definitely worse than when I left the car for service. While the rest of the car looked good, I had to clean the windows ASAP. So I give Pohanka a mediocre rating because at their prices, anything less that perfection is average at best. More

lexus As usual, devil is in the details as well as confirming that orders are, in fact, placed - action or lack thereof says and costs much more than words. As usual, devil is in the details as well as confirming that orders are, in fact, placed - action or lack thereof says and costs much more than words. More

Reza - An Excellent Service Rep Just got my RX 350 serviced. Reza is very helpful and makes an effort to take care of everything! Really appreciated the effort. My highest recommend Just got my RX 350 serviced. Reza is very helpful and makes an effort to take care of everything! Really appreciated the effort. My highest recommendation for Reza. Thank you! More

Great Service as always I took my car to Pohanka Lexus today for service and worked with Reza Kermanshahchi. He was very professional and explained the services that would b I took my car to Pohanka Lexus today for service and worked with Reza Kermanshahchi. He was very professional and explained the services that would be done. The service area provides great waiting space including plenty of places to work. More

Complete and Thorough I like taking my car to Pohanka Lexus because I feel they are honest and thorough. They don't push a lot of stuff I don't need on me and give me a go I like taking my car to Pohanka Lexus because I feel they are honest and thorough. They don't push a lot of stuff I don't need on me and give me a good review of what they have done to the car when its all over. More

Great Service from Reza Kermanshahchi Just back from my service appointment at Pohanka Lexus which was managed by Reza Kermanshahchi. He clearly explained the service I would be getting, Just back from my service appointment at Pohanka Lexus which was managed by Reza Kermanshahchi. He clearly explained the service I would be getting, what it would cost, and how long it would take. He dropped by the waiting lounge for an interim status report, and then invited me to his station when the work was completed. I had told him when I checked in that my vehicle was rather dirty, and when the vehicle was being washed, Reza supervised the process. He told me that he was not satisfied with the first washing, and ran it through the wash again. The vehicle came out looking like new. I was particularly appreciative of his supervision of the process and his friendly and helpful manner. Will be sure to seek him out on my next service visit. More

Service rep Reza Kermanshahchi Reza was very professional. He was knowledgeable, very courteous, and a pleasure to work with. A real asset to Pohanka. Highly recommend him. Dave Reza was very professional. He was knowledgeable, very courteous, and a pleasure to work with. A real asset to Pohanka. Highly recommend him. Dave Lee More

30K Mile Service The service was quick and handled very well. A little pricy, but very convenient and done well. I was very pleased with Reza's handling of the servi The service was quick and handled very well. A little pricy, but very convenient and done well. I was very pleased with Reza's handling of the service. More

Service review Pohanka Lexus always go above for me, treat me fairly and fit me in at anytime. I have arrived in emergency situations and they have always taken the Pohanka Lexus always go above for me, treat me fairly and fit me in at anytime. I have arrived in emergency situations and they have always taken the time to service my car and take care of my needs. They greet me with a smile and enjoy our small chats. Definitely recommend service girl Lagii . She is one of the best !!! More

Service on 2015 Pre Owned Lexus RX350 The service on my Lexus RX 350 was quick and efficient, Reza was very friendly, informative and and responsive and stayed with me at every step of the The service on my Lexus RX 350 was quick and efficient, Reza was very friendly, informative and and responsive and stayed with me at every step of the process. More