Pohanka Lexus Chantilly

Quy nguyen dealer good service nice customer he the best to help.when I been there .he try help me thanks Quy nguyen to help.when I been there .he try help me thanks Quy nguyen More

We have been searching Lexus 450L in DMV area and unable to find one. Finally, one of my friend refer me To Mr. Qui. He was anle to find me vechicle, all the feather, color of vehicle and puchasing process. to find one. Finally, one of my friend refer me To Mr. Qui. He was anle to find me vechicle, all the feather, color of vehicle and puchasing process. I am definetely recommond Mr. Qui if anyone plan to pruchase any vehicle in Pohanka Dealership in Chantilly, Va. Thank you Mr. Qui. More

Stellar and top notch service from Mickey! Always brings white glove service when purchasing a car. Always brings white glove service when purchasing a car. More

Sold me a car with an oil leak, and differential fluid leak. When I had it fixed, they told me that their warranty doesn't cover it because I didn't bring the car to them first. I made the purchase in g leak. When I had it fixed, they told me that their warranty doesn't cover it because I didn't bring the car to them first. I made the purchase in good faith, but they did not make the sale in good faith. Disappointed. More

This is our 3rd car purchase from Pohanka Lexus, and we have always had an excellent experience at this dealer. Shavan is super to work with! He stayed in contact with us and got us the deal that we wante have always had an excellent experience at this dealer. Shavan is super to work with! He stayed in contact with us and got us the deal that we wanted. What more can I say, he even gets my husband to crack a smile when buying a car! Shavan and Pohanka Lexus come highly recommended. Thanks to business manager Hwan Kim for his professionalism while finalizing the purchase. More

The worst car dealership in Northern VA! They lie and don’t follow through. The General Manager promised to remedy after I purchased my car a bad paint job, bad breaks, and then his sales and maintenance don’t follow through. The General Manager promised to remedy after I purchased my car a bad paint job, bad breaks, and then his sales and maintenance leads from Sid to Reza and the finance guy Asad lied to me! They didn’t fix my breaks and lie about ever assessing the poor paint job! They said they cleaned the car and looked at the paint job but when I picked up my car it was still dirty from all the snow so how did they determine the paint job was fine? This is the worst General Manager and his team do not go to this Lexus Dealership go somewhere else! Buy a BMW!! More

Worst Service department I ever dealth with. I have tried al most three weeks to get my Lexus to be serviced at this dealership. I owned four new cars. Honda, Toyota, Acura & Lexus. Lexus dealership was the al most three weeks to get my Lexus to be serviced at this dealership. I owned four new cars. Honda, Toyota, Acura & Lexus. Lexus dealership was the worst to deal with. The reason they are the only one around us and they really don't care since there so many customer around. I made multiple calls to the dealership for first service but no repsonse at all. They don't care. I will get ride of my lexus as soon as possible and buy Electric so that I don't have to deal this people. I got called from some body name Amir and called him back so many times no repsone. More

We made an apointment with Micky Whitehead to see a new vehicle. We drove 1.5 hours from Fredericksburg. When we arrived, Micky informed us that he had made a mistake and the vehicle was not in stock. He o vehicle. We drove 1.5 hours from Fredericksburg. When we arrived, Micky informed us that he had made a mistake and the vehicle was not in stock. He offered to shoe us a different model. Typical shady salesman. More

I purchased a new RX450H F-sport from Pohanka in 2019. The maintenance service has been great until recently. Since the past 2 services, service loaners are no longer complementary. It is a $20 charge. D The maintenance service has been great until recently. Since the past 2 services, service loaners are no longer complementary. It is a $20 charge. Do not believe the sales team when they say the loaner is free due to purchasing a new vehicle from them. Do not believe the service advisor when they say its is complementary due to recall campaign work. You will be charged for the loaner. Extremely disappointing of Lexus. So, reconsider if you are looking for a premium car brand and especially do not consider Pohanka Lexus of Chantilly. More

Superb Team led by Angel Ly made our experience outstanding. She and David Hull went out of their way to help us. Great professionalism and customer focus. outstanding. She and David Hull went out of their way to help us. Great professionalism and customer focus. More