Pohanka Lexus Chantilly

Customer Service; Great, Helpful, and Quick The Customer service was great they were very helpful and it was curt quick. Also they had late hours and were open on the weekends so it was very con The Customer service was great they were very helpful and it was curt quick. Also they had late hours and were open on the weekends so it was very convenient for me. More

Amazing,relaxing and convenient Asad was absolutely amazing and kind. I truly appreciate his help. He walked me through the ameneties and all the goodies lexus offers to their custom Asad was absolutely amazing and kind. I truly appreciate his help. He walked me through the ameneties and all the goodies lexus offers to their customers and guests Thank you Asad ? More

Great customer service He was very helpful, courteous and patient during my visit today. He took his time to explain the maintenance service needed and periodically provided He was very helpful, courteous and patient during my visit today. He took his time to explain the maintenance service needed and periodically provided me with updates. Thanks to him and the entire staff I met today for their professionalism and great customer service. More

Great customer service Adilson was very helpful during our search for a vehicle last year. He was very patient in answering our questions and followed up with all that was n Adilson was very helpful during our search for a vehicle last year. He was very patient in answering our questions and followed up with all that was needed in order to make the purchase. He has great customer service and would refer anyone to him. More

Excellent I bought my certified used R350 at this location and always bring my car to Pohanka for service. Recently it was making a noise and it was diagnosed w I bought my certified used R350 at this location and always bring my car to Pohanka for service. Recently it was making a noise and it was diagnosed with an issue that was going to cost over $1000K. Since I had the extended warranty on the vehicle, Reza handled it seamlessly, at no cost to me and I had my car back in no time, with a bonus car wash to boot! More

10/10 Great experience with out a doubt. very professional atmosphere as well as great service, Alfredo Farias helped me with everything that I needed. I w Great experience with out a doubt. very professional atmosphere as well as great service, Alfredo Farias helped me with everything that I needed. I will be recommending Pohanka Lexus to all I know. More

Lexus service experinece I have been very impressed with the professionalism, friendliness, and overall competence of this location of Lexus , particularly with my service ag I have been very impressed with the professionalism, friendliness, and overall competence of this location of Lexus , particularly with my service agent, Laggi Moore . Highly recommended! More

Excellent service As always, the service at Pohanka Lexus was flawless. I was greeted immediately upon driving up to the dealership. My car was whisked away, and Reza As always, the service at Pohanka Lexus was flawless. I was greeted immediately upon driving up to the dealership. My car was whisked away, and Reza took me to a counter to tell about what I wanted done. There was a choice of waiting rooms and snacks to enjoy while the service was done. I appreciate the fact that no stress or delay was involved with my having my car serviced. More

Amazing Service for my car and Great Customer Service I always visit Pohanka of Chantilly to get my ES 350 serviced and one of the main reasons is their customer service. Asad Malik is one of the best CS I always visit Pohanka of Chantilly to get my ES 350 serviced and one of the main reasons is their customer service. Asad Malik is one of the best CS reps at the service center along with Paul. On my most recent trip Asad greeted me and asked me for the service that I needed. He gave me accurate estimates and approximate time it would take my car to be serviced. Asad also told me about the new lounge area which is beautiful but still under construction. I was happy to see my car serviced, washed and clean within an hour. It is a cold and windy day and Asad requested one of the service men to promptly bring my car so that I don’t have to wait. Thank you Asad for an amazing experience and thank you Pohankas for hiring great professionals. More

Positive experience with dealership My experience with Pohanka Lexus service department has been just great. Everyone at this dealership knows how to treat customer right. Especially, M My experience with Pohanka Lexus service department has been just great. Everyone at this dealership knows how to treat customer right. Especially, Ms Moore , at the phone was so professional, she went extra mile to accomodate my service request. . Until now my experience with this dealership just have been positive. More