Pohanka Lexus Chantilly

Great Buying and Service Experience We had an excellent car-buying experience with Pohanka Lexus. We were interested in a certified pre-owned Lexus GX460, but did not find what we were l We had an excellent car-buying experience with Pohanka Lexus. We were interested in a certified pre-owned Lexus GX460, but did not find what we were looking for on our first visit. Our salesperson, Fatek Karam, spent a lot of time understanding what we wanted and later let us know when a matching vehicle became available. After test driving this vehicle, we had some concerns about the car slightly pulling to the right. Tek immediately had an alignment performed on the vehicle, after which we test drove it again and confirmed that the problem had been resolved. We purchased the vehicle an, a few days later, discovered an issue with the driver’s side mirror. Pohanka fixed the issue quickly and delivered excellent customer service at all points in the experience. I would definitely buy another vehicle from them and would highly recommend Pohanka Lexus to anyone in the market for a vehicle. More

Service visit I was in a hurry today and Reza had my car out of the shop and ready to go before the time he had promised it. Thanks so much! I was in a hurry today and Reza had my car out of the shop and ready to go before the time he had promised it. Thanks so much! More

Perfect Asad was an amazing employee and gave the best dealership experience ever. Also filled up my tank while performing an urgent recall. Amazing experienc Asad was an amazing employee and gave the best dealership experience ever. Also filled up my tank while performing an urgent recall. Amazing experience. Thanks Asad. More

Quick and pleasant service Nice lounge. Nicole was efficient and on time. Car was washed and ready when promised. No appointment today so I was pleased I was in and out in 75 mi Nice lounge. Nicole was efficient and on time. Car was washed and ready when promised. No appointment today so I was pleased I was in and out in 75 minutes. More

Prompt attention and quality customer service Reza did a great job getting me in and out of the dealership quickly. He was attentive and efficient, and treated me with utmost professionalism. Reza did a great job getting me in and out of the dealership quickly. He was attentive and efficient, and treated me with utmost professionalism. More

Excellent service experience I took my RX 450h for its 50k service and Reza got me in and out quickly, faster than at any other time I've taken my car for service. He did an outs I took my RX 450h for its 50k service and Reza got me in and out quickly, faster than at any other time I've taken my car for service. He did an outstanding job. The service department had plenty of representatives on staff and the lounge has three separate areas-general, sports lounge and quiet work lounge-to pass the time. A great experience. More

So easy - very pleasant - enjoyable It was good seeing Reza again today as I brought my trainer's RX350 in for a 10k service. I think it was about 15-20 months ago that Reza advised It was good seeing Reza again today as I brought my trainer's RX350 in for a 10k service. I think it was about 15-20 months ago that Reza advised on servicing her GS350 during his first week's training as a Pohanka Lexus service advisor. I recognized then that Reza was professional and well-suited to the role, and today's visit was effortless. Quick sign-in, the service was completed as promised, customer lounges were clean and comfortable, I enjoyed a nice coffee, while getting some work done, and check out was quick and correct. And of course, it's always a nice touch getting back into a just-washed car. Nice job, Pohanka - and great job, Reza! Michael More

40,000 mile Lexus Service Reza Kermanshahchi is very professional and helpful. I really appreciate his explanation of what they did to the vehicle. Recommended service advisor. Reza Kermanshahchi is very professional and helpful. I really appreciate his explanation of what they did to the vehicle. Recommended service advisor. Thank you very much for your help with the service. More

Professional; timely; expedient Quality reception; professional service; always treated with respect. Fantastic same day service. Reza and the team at Pohanka Lexus always go out of Quality reception; professional service; always treated with respect. Fantastic same day service. Reza and the team at Pohanka Lexus always go out of their way. More

excellent customer service Asad is so knowledgeable, experienced plus all patience. He explained all details to me & took very good care of what I needed. I truly appreciate all Asad is so knowledgeable, experienced plus all patience. He explained all details to me & took very good care of what I needed. I truly appreciate all his help again! More