Pohanka Lexus Chantilly

Customer oriented, quick, efficient, Service was personal. My questions were answered and I was efficiently in an out inside of two hours. Price seemed a little expensive, one just h Service was personal. My questions were answered and I was efficiently in an out inside of two hours. Price seemed a little expensive, one just hopes there is need for the work done, particularly the $100 air filter. More

Routine Maintenance- Exceptional Service I was immediately greeted when pulling into the service lane. Reta met me at the door, and quickly completed the paperwork and I was on my way in min I was immediately greeted when pulling into the service lane. Reta met me at the door, and quickly completed the paperwork and I was on my way in minutes. Knowing I was on a schedule, Reza made sure the vehicle was serviced quickly, and called me when the car was ready. More

Lexus service customer I did not have an appointment and the service was prompt. The Service person was very helpful and explained everything. I have been a customer for ten I did not have an appointment and the service was prompt. The Service person was very helpful and explained everything. I have been a customer for ten years. More

Quick service and nice lounge The service was quick and thorough, price was good 😊 and the waiting lounge was clean with a good selection of drinks and snacks . Nice to have the c The service was quick and thorough, price was good 😊 and the waiting lounge was clean with a good selection of drinks and snacks . Nice to have the car washed while enjoying the massaging chairs . More

Sales and Service Great dealership great service dept. You cannot beat a dealership with 365 day accommodation. Reza was helpful. Mark from sales was great to work with Great dealership great service dept. You cannot beat a dealership with 365 day accommodation. Reza was helpful. Mark from sales was great to work with as well. I'm from North Central WV and would not even bother to buy or service a car there because of the lack of expertise and professionalism. More

Excellent Service Reza got my car into its 45k mile service quickly. When inspection showed tires were worn, he readily took me into the garage to look at them. The g Reza got my car into its 45k mile service quickly. When inspection showed tires were worn, he readily took me into the garage to look at them. The garage itself was very clean and orderly, and the tires clearly needed replacement. The price for the tires, balancing and alignment were very competitive with other sources nearby, and they actually had them in stock. The time estimate for the work was right on with how long it actually took. He also gave me all the paperwork needed to easily send in for the tire manufacturer's rebate now in effect. The invoice also listed everything involved in the 45k mile service. More

Inspection and tires locks Alfredo was very friendly and helpful. he explained everything to me going back and forth updating me all the time... Excellent costumer service. i re Alfredo was very friendly and helpful. he explained everything to me going back and forth updating me all the time... Excellent costumer service. i recommend his service to anyone. More

Speedy and courteous service My service experience at this dealership has been generally positive, and I am on my fifth Lexus by now. Service personnel are always courteous and ma My service experience at this dealership has been generally positive, and I am on my fifth Lexus by now. Service personnel are always courteous and matter-of-fact. More

Outstanding Service Asad made everything so easy. He is very customer service oriented and made the service visit a great experience! He constantly kept me informed of th Asad made everything so easy. He is very customer service oriented and made the service visit a great experience! He constantly kept me informed of the status of the service and I was in and out in no time. More

Recall Support Superb customer service by Raymon Tanyos. Always goes out of his way to be helpful with utmost courtesy. I highly recommend Pohanka for service AND sa Superb customer service by Raymon Tanyos. Always goes out of his way to be helpful with utmost courtesy. I highly recommend Pohanka for service AND sales! More