Pohanka Lexus Chantilly

Five stars + Reza K. went extra miles to help me understand and service I need on my RX350. He is the best customer service that I have seen in years. Will be back Reza K. went extra miles to help me understand and service I need on my RX350. He is the best customer service that I have seen in years. Will be back there to see him on my next service. More

First class service from first class consultant Helpful, polite and efficient. Reza was there from the time I pulled in until I drove off the lot. First class service from him and Pohanka Helpful, polite and efficient. Reza was there from the time I pulled in until I drove off the lot. First class service from him and Pohanka More

Well Done! Professional. Quick. Service completed early. Appreciated receiving the text. Reza is a good ambassador for Lexus and for the dealership. I would not Professional. Quick. Service completed early. Appreciated receiving the text. Reza is a good ambassador for Lexus and for the dealership. I would not hesitate to work with him again. More

Five star service The service at Pohanka Lexus is truly superior. We were served by Reza Kermanshahchi this morning and he was friendly, thorough, professional and mor The service at Pohanka Lexus is truly superior. We were served by Reza Kermanshahchi this morning and he was friendly, thorough, professional and more. We were prepared for a long wait but instead our vehicle was serviced quickly and properly. Reza explained everything and made our visit very pleasant. More

Thank you Chris I brought my car in because the airbag indicator light was on. The original diagnostic was not conclusive. When the light came on "repeatedly" again, I brought my car in because the airbag indicator light was on. The original diagnostic was not conclusive. When the light came on "repeatedly" again, I brought it back and Chris helped me. He took down my information, engaged in research, found my warranty in the system and advocated for the work needed to be done and it was done. Chris listens and he cares. More

Great Service I have enjoyed working with Chris Chao to have service performed on my RX350 over the last few years. He is very friendly and provides great service. I have enjoyed working with Chris Chao to have service performed on my RX350 over the last few years. He is very friendly and provides great service. My most recent experience occurred last week where my battery died. After getting my car jump started and driving to Pohanka Lexus, it was about 10:40pm (20 minutes until closing). I asked Chris if it was possible to have the service completed that night, and he immediately asked one of the technicians if they could stay to replace the battery. The technician willingly accepted and the service was completed within 20 minutes. Although getting a loaner vehicle would have been acceptable, having the service performed that night saved me the inconvenience of having to uninstall a carseat, and having to return the next day. More

60,000 Mile Tuneup I was provided service as soon as I arrived at Pohanka Lexus by Reza Kermanshahchi. He was very helpful throughout the whole process. I gave the S I was provided service as soon as I arrived at Pohanka Lexus by Reza Kermanshahchi. He was very helpful throughout the whole process. I gave the Service Department an average rating as I find its apperance to be just an average-looking service department compared to other Lexus service departments I have experienced. Additionally, I found the total charge for service to be quite a bit more expensive than I had anticipated. More

Great first experience Bought some parts for my IS350 and she was very helpful with setting up a time to bring my car in to have the parts installed. Bought some parts for my IS350 and she was very helpful with setting up a time to bring my car in to have the parts installed. More

CAR SERVICE 11/29/17 ( 968541) MR ALFREDO FARIAS MET US OUTSIDE THE DOOR AND INTRODUCED HIMSELF TO US. HE WAS VERY POLITE AND RESPECTFUL. THE SERVICES WAS EXCELLENT AND THE PROM MR ALFREDO FARIAS MET US OUTSIDE THE DOOR AND INTRODUCED HIMSELF TO US. HE WAS VERY POLITE AND RESPECTFUL. THE SERVICES WAS EXCELLENT AND THE PROMISED DELIVERY WAS RIGHT ON TIME . EVEN FEW MINUTES EARLY. HE EVEN WALKED WITH US IN THE CAR UPON LEAVING. THIS KIND OF SERVICES MAKES YOUR CUSTOMER FEEL YOUR CONCERN. VERY GOOD CUSTOMER RELATIONSHIP COMPARED TO SOME DISAPPOINTING PREVIOUS INTERACTION WITH SOME OF YOUR SERVICE STAFF. More

Lexus Service Shane managed my most recent service visit at Pohanka Lexus and did a great job as usual. We love the new upstairs lounge as well. Five stars for Sh Shane managed my most recent service visit at Pohanka Lexus and did a great job as usual. We love the new upstairs lounge as well. Five stars for Shane and his team. More