Pohanka Lexus Chantilly

Consecutive servicing of two Lexus's As it turned out, I needed to bring in both of our Lexus's within the same week. As always, service was first rate. Needed repairs were done quickly As it turned out, I needed to bring in both of our Lexus's within the same week. As always, service was first rate. Needed repairs were done quickly and correctly, and a thorough review of our cars also revealed additional issues needing correction. On my wife's car, for example, all tires were (basically) worn down to below the recommended safe levels, requiring immediate replacement. This was done on this visit, including a comprehensive 4-wheel alignment. I've been having my Lexus service work done at Pohanka Lexus of Chantilly for many years, beginning with our purchase of both cars there. We have always been pleased with the care, thoughtfulness, and thoroughness of their sales, service management, and repair capabilities. And, as a bonus, no pre-appointments are necessary. Just come in and get all needed work done very quickly, Note: If a problem is encountered which will require more than a minimal amount of time to repair, Lexus always offers to provide a loaner vehicle, so that you do not have to wait. Great service. More

Recall service Highest compliments to Lagii Moore at your service desk. She's pleasant but business-like, spot on with her estimates. Air bag recall replacements we Highest compliments to Lagii Moore at your service desk. She's pleasant but business-like, spot on with her estimates. Air bag recall replacements were accomplished within her two hour estimate. Impressed also by your waiting room with massaging chairs . More

Best service in NOVA Very clean facility and waiting new rooms along with an extremely courteous and friendly staff who takes the time to explain what needs to be done to Very clean facility and waiting new rooms along with an extremely courteous and friendly staff who takes the time to explain what needs to be done to my Lexus . I never feel that I have been overcharged or been taken advantage of by the mechanics since I am women too. I usually ask for Ms Moore . She is very professional and helpful . Parts guys are very knowledgeable. More

Service review on my Wife's lexus Great customer service on my Lexus Rx350. I like the text messages regarding progress of the car while being serviced . Service advisor Lagii Moore an Great customer service on my Lexus Rx350. I like the text messages regarding progress of the car while being serviced . Service advisor Lagii Moore and front staff were very friendly and helpful. Thank You More

Great quick service. Had maintenance service done for es330. Good experience, type of service to be performed was clearly explained. Car was done in less time that was Had maintenance service done for es330. Good experience, type of service to be performed was clearly explained. Car was done in less time that was promised. More

Routine Service I visited for my car's routing maintenance. Asad provided with an awesome customer service experience. The entire process from dropping off the car t I visited for my car's routing maintenance. Asad provided with an awesome customer service experience. The entire process from dropping off the car to getting a loaner car to picking up my car was made very convenient. Thank you Asad Malik for yet another wonderful service experience at Pohanka Lexus! More

Excellent Service Nicole is always helpful and she always answer my question directly. she always makes me feel well taken care of. She always gives the best recommenda Nicole is always helpful and she always answer my question directly. she always makes me feel well taken care of. She always gives the best recommendation. good customer service as always. More

vehicle service is quick and easy I'm been to Pohanka Lexus several times for scheduled maintenance and state inspections. It always amazes me that I really can walk in without an appo I'm been to Pohanka Lexus several times for scheduled maintenance and state inspections. It always amazes me that I really can walk in without an appointment and my car will be finished in a reasonable amount of time. There is free wi-fi, lots of complimentary snacks and beverages, and several waiting areas - a quiet room, a sports lounge, a small kids area, and the main lounge (which has a couple of massage chairs). Today I was helped by Reza K - he was respectful, helpful, and efficient. My car was ready earlier than predicted, and even had an unexpected car wash and vacuum. More

Winter maintenance checkup with oil change/tire rotation Asad provided me with great service today! He showed me each of the items to be done and kept me appraised of the work! Superlative effort by Asad a Asad provided me with great service today! He showed me each of the items to be done and kept me appraised of the work! Superlative effort by Asad and Lexus team. More

Thank You! Our sales representative, Min Relyea, was extremely patient and helpful with our purchase today. She was very knowledgable and made sure to make the e Our sales representative, Min Relyea, was extremely patient and helpful with our purchase today. She was very knowledgable and made sure to make the entire process as smooth and professional as possible. We couldn't have been more pleased to work with her. More