Pohanka Lexus Chantilly

As always, Asad is very professional and helpful! My all service visits handled by Asad are very good, he has been proactive to call me for the recall. I highly recommend Pohanka! Thank you Asad! My all service visits handled by Asad are very good, he has been proactive to call me for the recall. I highly recommend Pohanka! Thank you Asad! More

Service visit I have taken my car for service to this dealership for the last 12 years. I like to know that it is well taken care of and I feel that they reward my I have taken my car for service to this dealership for the last 12 years. I like to know that it is well taken care of and I feel that they reward my loyalty by going the extra mile for me (e.g. covering something that is now out of warranty). Reza has helped me out the last few times and I think he is very friendly, responsive and can always answer my questions. More

Excellent help when car in for service It’s wonderful to have Pohanka Lexus’ anytime service available. That, along with a comfortable waiting area with coffee/tea and snacks and exceptiona It’s wonderful to have Pohanka Lexus’ anytime service available. That, along with a comfortable waiting area with coffee/tea and snacks and exceptional service representatives make Pohanka Lexus a pleasure to work with. On my last regular maintenance service visit, I was helped by Reza Kermanshahchi who greeted me outside the door at the service lanes and quickly and efficiently setup my 50,000 service order. I have always been impressed by the quality of service at Pohanka Lexus since buying my first Lexus there in 1993 and I have never bought anything but Lexus since that time. More

Consecutive servicing of two Lexus's As it turned out, I needed to bring in both of our Lexus's within the same week. As always, service was first rate. Needed repairs were done quickly As it turned out, I needed to bring in both of our Lexus's within the same week. As always, service was first rate. Needed repairs were done quickly and correctly, and a thorough review of our cars also revealed additional issues needing correction. On my wife's car, for example, all tires were (basically) worn down to below the recommended safe levels, requiring immediate replacement. This was done on this visit, including a comprehensive 4-wheel alignment. I've been having my Lexus service work done at Pohanka Lexus of Chantilly for many years, beginning with our purchase of both cars there. We have always been pleased with the care, thoughtfulness, and thoroughness of their sales, service management, and repair capabilities. And, as a bonus, no pre-appointments are necessary. Just come in and get all needed work done very quickly, Note: If a problem is encountered which will require more than a minimal amount of time to repair, Lexus always offers to provide a loaner vehicle, so that you do not have to wait. Great service. More

Recall service Highest compliments to Lagii Moore at your service desk. She's pleasant but business-like, spot on with her estimates. Air bag recall replacements we Highest compliments to Lagii Moore at your service desk. She's pleasant but business-like, spot on with her estimates. Air bag recall replacements were accomplished within her two hour estimate. Impressed also by your waiting room with massaging chairs . More

Best service in NOVA Very clean facility and waiting new rooms along with an extremely courteous and friendly staff who takes the time to explain what needs to be done to Very clean facility and waiting new rooms along with an extremely courteous and friendly staff who takes the time to explain what needs to be done to my Lexus . I never feel that I have been overcharged or been taken advantage of by the mechanics since I am women too. I usually ask for Ms Moore . She is very professional and helpful . Parts guys are very knowledgeable. More

Great quick service. Had maintenance service done for es330. Good experience, type of service to be performed was clearly explained. Car was done in less time that was Had maintenance service done for es330. Good experience, type of service to be performed was clearly explained. Car was done in less time that was promised. More

Routine Service I visited for my car's routing maintenance. Asad provided with an awesome customer service experience. The entire process from dropping off the car t I visited for my car's routing maintenance. Asad provided with an awesome customer service experience. The entire process from dropping off the car to getting a loaner car to picking up my car was made very convenient. Thank you Asad Malik for yet another wonderful service experience at Pohanka Lexus! More

Excellent Service Nicole is always helpful and she always answer my question directly. she always makes me feel well taken care of. She always gives the best recommenda Nicole is always helpful and she always answer my question directly. she always makes me feel well taken care of. She always gives the best recommendation. good customer service as always. More

Service review on my Wife's lexus Great customer service on my Lexus Rx350. I like the text messages regarding progress of the car while being serviced . Service advisor Lagii Moore an Great customer service on my Lexus Rx350. I like the text messages regarding progress of the car while being serviced . Service advisor Lagii Moore and front staff were very friendly and helpful. Thank You More