Pohanka Lexus Chantilly

Service Visit - Great experience with Reza K. Exceptional customer service by Reza Kermanshahchi during a service visit. Top notch employees like Reza make every visit to this dealership a great Exceptional customer service by Reza Kermanshahchi during a service visit. Top notch employees like Reza make every visit to this dealership a great experience. Highly recommended. More

Quick and Easy I came to the Pohanka Lexus service department for my first complimentary service, I was greeted as soon as i walked in and the check in process was e I came to the Pohanka Lexus service department for my first complimentary service, I was greeted as soon as i walked in and the check in process was easy. Amber was the one to check me in and helped me out while my car was getting worked on. She was attentive and was able to answer all of my questions and i was out in a reasonable amount of time. It was a good first experience at Pohanka Lexus service department. More

Excellent service! I’ve bought two cars from Pohanka Lexus and I’ve serviced each car there for over 10 years. I my last I must say was excellent! Troy Riley immediately I’ve bought two cars from Pohanka Lexus and I’ve serviced each car there for over 10 years. I my last I must say was excellent! Troy Riley immediately greeted me as soon as I walked in through the door. I told him what the issue was with my car. A kick panel on the passenger side had come off and I wasn’t sure how to put it back on. He walked out with me and within a few seconds he installed it and made sure it was secure. I asked how much and he didn’t charge me a thing. To be honest, I felt like a fool. I’m really glad Troy was there to take care of it. I actually have to bring my vehicle back in for it service so I’ll definitely be coming back to see Troy again. Quick excellent service! Keep up the good work! More

Courteous and efficient Regular service visit for 35,000 miles. It was busy today, but service was courteous and efficient. It’s great that you can just walk in. Thank you Po Regular service visit for 35,000 miles. It was busy today, but service was courteous and efficient. It’s great that you can just walk in. Thank you Pohanka! More

Customer Service Went in before a long trip and had a wonderful experience. My service manager answered all my questions and advised me on only the most needed items s Went in before a long trip and had a wonderful experience. My service manager answered all my questions and advised me on only the most needed items since I'm trading it in pretty soon. Great experience! Many thanks to the whole service team. More

Great Service Center Experience The reason for my 5-star rating on the service center is simple - Mr. Vernon Davis. Also, the facility is top notch and they get the job done right an The reason for my 5-star rating on the service center is simple - Mr. Vernon Davis. Also, the facility is top notch and they get the job done right and quick. But most of all, Mr, Davis handled all my issues and gave great advice for additional preventive service. More

Excellent Service A friend of mine has a Lexus and I went with her to get her car serviced at Pohanka! I recommended her to see Troy Riley because I have known him for A friend of mine has a Lexus and I went with her to get her car serviced at Pohanka! I recommended her to see Troy Riley because I have known him for about 6 or 7 years and he used to always service my vehicles whichever dealership he worked at. He is an amazing service writer and he has a terrific personality. He is very thorough and detail oriented and explains everything so well. I trust him completely with my car and my friend said the same thing about him. He is absolutely wonderful and gives you the best overall experience when it comes to car maintenance. He makes you feel special and goes above and beyond for his customers. Anyone would be lucky to have him as their service consultant. More

30k Service Came in for an unscheduled 30k mile service. Was greeted by Reza outside in the freezing weather. He captured all my issues and promised to get me out Came in for an unscheduled 30k mile service. Was greeted by Reza outside in the freezing weather. He captured all my issues and promised to get me out in time for my morning appointment. Everything went extremely well and all my issues were resolved. Thanks! More

Waiting for regular service on Lexus Reza Kermanshahchi was very courteous and checked me in quickly during a routine visit. That day was bitter cold and as a result provided me shuttle Reza Kermanshahchi was very courteous and checked me in quickly during a routine visit. That day was bitter cold and as a result provided me shuttle service to a nearby restaurant. He also offered the shuttle to pick me up when i was ready to return. My vehicle was ready for me in less time than i was originally told which was a nice surprise.i also observed that all staff members go out of their way to assist everyone proactively and politely! More

Awesome customer service! My experience at Pohanka Lexus was awesome. The facility was clean and had all of the amenities that I could hope for. The best part of my my experien My experience at Pohanka Lexus was awesome. The facility was clean and had all of the amenities that I could hope for. The best part of my my experience was my service advisor, Amber Wood. She stayed in touch with me every step of the way and there were no surprises all throughout the process,she was wonderful to work with. More