Pohanka Lexus Chantilly

Courteous and efficient Regular service visit for 35,000 miles. It was busy today, but service was courteous and efficient. It’s great that you can just walk in. Thank you Po Regular service visit for 35,000 miles. It was busy today, but service was courteous and efficient. It’s great that you can just walk in. Thank you Pohanka! More

Customer Service Went in before a long trip and had a wonderful experience. My service manager answered all my questions and advised me on only the most needed items s Went in before a long trip and had a wonderful experience. My service manager answered all my questions and advised me on only the most needed items since I'm trading it in pretty soon. Great experience! Many thanks to the whole service team. More

Great Service Center Experience The reason for my 5-star rating on the service center is simple - Mr. Vernon Davis. Also, the facility is top notch and they get the job done right an The reason for my 5-star rating on the service center is simple - Mr. Vernon Davis. Also, the facility is top notch and they get the job done right and quick. But most of all, Mr, Davis handled all my issues and gave great advice for additional preventive service. More

Excellent Service A friend of mine has a Lexus and I went with her to get her car serviced at Pohanka! I recommended her to see Troy Riley because I have known him for A friend of mine has a Lexus and I went with her to get her car serviced at Pohanka! I recommended her to see Troy Riley because I have known him for about 6 or 7 years and he used to always service my vehicles whichever dealership he worked at. He is an amazing service writer and he has a terrific personality. He is very thorough and detail oriented and explains everything so well. I trust him completely with my car and my friend said the same thing about him. He is absolutely wonderful and gives you the best overall experience when it comes to car maintenance. He makes you feel special and goes above and beyond for his customers. Anyone would be lucky to have him as their service consultant. More

30k Service Came in for an unscheduled 30k mile service. Was greeted by Reza outside in the freezing weather. He captured all my issues and promised to get me out Came in for an unscheduled 30k mile service. Was greeted by Reza outside in the freezing weather. He captured all my issues and promised to get me out in time for my morning appointment. Everything went extremely well and all my issues were resolved. Thanks! More

Waiting for regular service on Lexus Reza Kermanshahchi was very courteous and checked me in quickly during a routine visit. That day was bitter cold and as a result provided me shuttle Reza Kermanshahchi was very courteous and checked me in quickly during a routine visit. That day was bitter cold and as a result provided me shuttle service to a nearby restaurant. He also offered the shuttle to pick me up when i was ready to return. My vehicle was ready for me in less time than i was originally told which was a nice surprise.i also observed that all staff members go out of their way to assist everyone proactively and politely! More

Awesome customer service! My experience at Pohanka Lexus was awesome. The facility was clean and had all of the amenities that I could hope for. The best part of my my experien My experience at Pohanka Lexus was awesome. The facility was clean and had all of the amenities that I could hope for. The best part of my my experience was my service advisor, Amber Wood. She stayed in touch with me every step of the way and there were no surprises all throughout the process,she was wonderful to work with. More

Grateful for your help I was there a week ago with my lexus which had light on. Service advisor Ms. Moore helped and gave right advice. She was kind and skilled. I will be b I was there a week ago with my lexus which had light on. Service advisor Ms. Moore helped and gave right advice. She was kind and skilled. I will be back on my next visit. Thank you! More

Excellent customer service! It was great experience working with him. He was friendly and able to get my Lexus oil changed and recall done quickly. Highly recommended customer se It was great experience working with him. He was friendly and able to get my Lexus oil changed and recall done quickly. Highly recommended customer service and friendly staff. More

Outstanding Customer Service I always look forward to working with Asad at Pohanka Lexus Chantilly for my vehicle service needs. He ensures a quick, reliable service for my vehic I always look forward to working with Asad at Pohanka Lexus Chantilly for my vehicle service needs. He ensures a quick, reliable service for my vehicle and goes the extra mile to provide a friendly, professional experience. Thank you to Asad and Pohanka Lexus Chantilly for making me feel like a valued customer!! More