Pohanka Lexus Chantilly

Reza Kermanshahchi Excellent customer service. I needed a maintenance and patch tire on my car, Reza got me in right away and done very promptly. I was very impresse Excellent customer service. I needed a maintenance and patch tire on my car, Reza got me in right away and done very promptly. I was very impressed with informative texts as well. Thank you Reza! More

Easy & quick service The Pohanka dealership is about an hour away from where I live so when I stopped by I wanted to get a loaner while I leave my car overnight. Nicole wa The Pohanka dealership is about an hour away from where I live so when I stopped by I wanted to get a loaner while I leave my car overnight. Nicole was able to accommodate me right away. She got me checked in and out in a flash. When I picked up my car I was set in express and it was nice and vacuumed. It was a delightful experience and I thank Nicole for that. More

Professional The first impression left by Alfredo Farias will be memorable. He was polite and professional and truly knew what he was talking about. I truly felt The first impression left by Alfredo Farias will be memorable. He was polite and professional and truly knew what he was talking about. I truly felt welcome and the facility was pristine. The price was a right and I will be coming back if i need service and I will be recommending Pohanka Lexus to all of my friends and associates. More

Awesome Came into the service department for an oil change and was met by Janice. First impressions are she is very respectful and very smart. She really took Came into the service department for an oil change and was met by Janice. First impressions are she is very respectful and very smart. She really took great care of me and my car. More

"Great Service" They are open 365 days a year. Check engine light came on,I was able to go to Pohanka at 9:00 pm. Vernon was fantastic. I was able to get my car fixe They are open 365 days a year. Check engine light came on,I was able to go to Pohanka at 9:00 pm. Vernon was fantastic. I was able to get my car fixed in 90 minutes and I was on my way home. Thanks. More

Maintenance Service Asad was able to ensure servicing our car was a positive experience, delivering the car in a reasonable time, keeping our day's schedule intact Asad was able to ensure servicing our car was a positive experience, delivering the car in a reasonable time, keeping our day's schedule intact More

New Customer I recently moved to the area and took my car to Pohanka Lexus for service for the first time. It was a great experience. Everything was first class. T I recently moved to the area and took my car to Pohanka Lexus for service for the first time. It was a great experience. Everything was first class. The entire staff was friendly. Vernon was great, very professional and friendly. I would highly recommend Pohanka Lexus. More

Service Visit - Great experience with Reza K. Exceptional customer service by Reza Kermanshahchi during a service visit. Top notch employees like Reza make every visit to this dealership a great Exceptional customer service by Reza Kermanshahchi during a service visit. Top notch employees like Reza make every visit to this dealership a great experience. Highly recommended. More

Quick and Easy I came to the Pohanka Lexus service department for my first complimentary service, I was greeted as soon as i walked in and the check in process was e I came to the Pohanka Lexus service department for my first complimentary service, I was greeted as soon as i walked in and the check in process was easy. Amber was the one to check me in and helped me out while my car was getting worked on. She was attentive and was able to answer all of my questions and i was out in a reasonable amount of time. It was a good first experience at Pohanka Lexus service department. More

Excellent service! I’ve bought two cars from Pohanka Lexus and I’ve serviced each car there for over 10 years. I my last I must say was excellent! Troy Riley immediately I’ve bought two cars from Pohanka Lexus and I’ve serviced each car there for over 10 years. I my last I must say was excellent! Troy Riley immediately greeted me as soon as I walked in through the door. I told him what the issue was with my car. A kick panel on the passenger side had come off and I wasn’t sure how to put it back on. He walked out with me and within a few seconds he installed it and made sure it was secure. I asked how much and he didn’t charge me a thing. To be honest, I felt like a fool. I’m really glad Troy was there to take care of it. I actually have to bring my vehicle back in for it service so I’ll definitely be coming back to see Troy again. Quick excellent service! Keep up the good work! More