Pohanka Lexus Chantilly

Great service experience! I hate taking my NX in for service, I never understand the work being done and what I'm paying for... I went in the other day and was helped by Esmera I hate taking my NX in for service, I never understand the work being done and what I'm paying for... I went in the other day and was helped by Esmeralda Sonato (can't find her name on the list). She was so sweet and helpful! She explained everything and took great care of me! More

Type greatest fast service Esmeralda greeted me right when I brought in my Lexus IS for service. She told me it was going to be an hour and a half, she was right on timing. She Esmeralda greeted me right when I brought in my Lexus IS for service. She told me it was going to be an hour and a half, she was right on timing. She told me what was needed on my car for the future. Great service! More

Easy & quick service The Pohanka dealership is about an hour away from where I live so when I stopped by I wanted to get a loaner while I leave my car overnight. Nicole wa The Pohanka dealership is about an hour away from where I live so when I stopped by I wanted to get a loaner while I leave my car overnight. Nicole was able to accommodate me right away. She got me checked in and out in a flash. When I picked up my car I was set in express and it was nice and vacuumed. It was a delightful experience and I thank Nicole for that. More

Great service Reza was great to work with. He quickly got us taken care of and I felt confident my vehicle would be taken care of. He was also able to answer my que Reza was great to work with. He quickly got us taken care of and I felt confident my vehicle would be taken care of. He was also able to answer my questions and give good recommendations on body work I needed complete on my Lexus! Such a pleasure to work with!! More

Reza Kermanshahchi Excellent customer service. I needed a maintenance and patch tire on my car, Reza got me in right away and done very promptly. I was very impresse Excellent customer service. I needed a maintenance and patch tire on my car, Reza got me in right away and done very promptly. I was very impressed with informative texts as well. Thank you Reza! More

Professional The first impression left by Alfredo Farias will be memorable. He was polite and professional and truly knew what he was talking about. I truly felt The first impression left by Alfredo Farias will be memorable. He was polite and professional and truly knew what he was talking about. I truly felt welcome and the facility was pristine. The price was a right and I will be coming back if i need service and I will be recommending Pohanka Lexus to all of my friends and associates. More

Awesome Came into the service department for an oil change and was met by Janice. First impressions are she is very respectful and very smart. She really took Came into the service department for an oil change and was met by Janice. First impressions are she is very respectful and very smart. She really took great care of me and my car. More

"Great Service" They are open 365 days a year. Check engine light came on,I was able to go to Pohanka at 9:00 pm. Vernon was fantastic. I was able to get my car fixe They are open 365 days a year. Check engine light came on,I was able to go to Pohanka at 9:00 pm. Vernon was fantastic. I was able to get my car fixed in 90 minutes and I was on my way home. Thanks. More

Maintenance Service Asad was able to ensure servicing our car was a positive experience, delivering the car in a reasonable time, keeping our day's schedule intact Asad was able to ensure servicing our car was a positive experience, delivering the car in a reasonable time, keeping our day's schedule intact More

New Customer I recently moved to the area and took my car to Pohanka Lexus for service for the first time. It was a great experience. Everything was first class. T I recently moved to the area and took my car to Pohanka Lexus for service for the first time. It was a great experience. Everything was first class. The entire staff was friendly. Vernon was great, very professional and friendly. I would highly recommend Pohanka Lexus. More