Pohanka Lexus Chantilly

10,000 mile check-up He showed me the expanded waiting area and ensured I was comfortable. On top of that, the service was expedited so I did not have to wait any longer He showed me the expanded waiting area and ensured I was comfortable. On top of that, the service was expedited so I did not have to wait any longer than was necessary. On top of that he was pleasant and courteous. While all the service consultants are very good, he is the best that I've dealt with to date. Further, he explained why, though my mileage is low, it is important to bring the car in for service every six months rather than waiting for the next 10,000 miles. I always am up for learning something I did not know and knowing the reasons why. More

Another great service experience Open on New Years Day! The entire staff was, as usual, courteous and professional. Ramon Tanyos was attentive and immediately greeted me upon my arr Open on New Years Day! The entire staff was, as usual, courteous and professional. Ramon Tanyos was attentive and immediately greeted me upon my arrival. He determined the services needed to be done, gave me an accurate estimate and spotted and corrected a billing entry that saved me time and money. Great service! Thank you Raymon More

Great Service Asad Malik again ensured an outstanding service experience. Asad recognized me and my car in the service lane, came out and greeted me, and escorted Asad Malik again ensured an outstanding service experience. Asad recognized me and my car in the service lane, came out and greeted me, and escorted me to his station. He quickly wrote up the service order, quoted me a price and asked if i wanted a loaner or would wait. Smooth and professional as always. Car was ready on time (with updates from Asad in the interim) and on price. Thanks Asad and Pohanka Service More

Satisfied once again I came in for my scheduled service today and was once again very pleased with my overall experience. Asad welcomed me by recognizing me as a returnin I came in for my scheduled service today and was once again very pleased with my overall experience. Asad welcomed me by recognizing me as a returning customer. He told me what would be included in my service and how long it would take. I then waited in their exceptional Sports Lounge and enjoyed some coffee and snacks while I waited. The lounge is spacious enough that I could work while waiting for my car. Asad and Pohanka Lexus treat me like a valued customer which is always appreciated. More

Great Service ! Esmeralda was very helpful and knowledgeable about what was needed with my 2005 RX, Besides the routine service that was needed she told me a couple o Esmeralda was very helpful and knowledgeable about what was needed with my 2005 RX, Besides the routine service that was needed she told me a couple of things that were needed and she was able to list the items from safety to non-safety She did not push me into doing additional work, yet advice me what was best to do. More

Very easy service experience Quick, easy and enjoyable. Was able to get some work done while waiting. Asad was pleasant to work with and explained everything clearly for me. Quick, easy and enjoyable. Was able to get some work done while waiting. Asad was pleasant to work with and explained everything clearly for me. More

Excellent service I changed my tires with Asad's help. He was so kind and well explained all I need. Highly recommend when you need any services at Pohanka Lexus Chanti I changed my tires with Asad's help. He was so kind and well explained all I need. Highly recommend when you need any services at Pohanka Lexus Chantilly. More

Great service experience! I hate taking my NX in for service, I never understand the work being done and what I'm paying for... I went in the other day and was helped by Esmera I hate taking my NX in for service, I never understand the work being done and what I'm paying for... I went in the other day and was helped by Esmeralda Sonato (can't find her name on the list). She was so sweet and helpful! She explained everything and took great care of me! More

Type greatest fast service Esmeralda greeted me right when I brought in my Lexus IS for service. She told me it was going to be an hour and a half, she was right on timing. She Esmeralda greeted me right when I brought in my Lexus IS for service. She told me it was going to be an hour and a half, she was right on timing. She told me what was needed on my car for the future. Great service! More

Great service Reza was great to work with. He quickly got us taken care of and I felt confident my vehicle would be taken care of. He was also able to answer my que Reza was great to work with. He quickly got us taken care of and I felt confident my vehicle would be taken care of. He was also able to answer my questions and give good recommendations on body work I needed complete on my Lexus! Such a pleasure to work with!! More