Pohanka Lexus Chantilly

Feel betrayed... I gave only star as I could not give zero or negative star rating. I bought 2011 RX350 from Pohanka Lexus on 12/10/2017. The Carfax Report showed cle I gave only star as I could not give zero or negative star rating. I bought 2011 RX350 from Pohanka Lexus on 12/10/2017. The Carfax Report showed clean record without any issue. Two weeks later, I got second Carfax Report pulled by another Dealership and to my surprise, the second Carfax Report is showing one accident that happened on 2/11/2017, ten months prior to my purchase. It also mentions in the report that "Carfax began reporting this information on 12/12/2017". When I contacted Pohanka Lexus, the Manager said when the vehicle was sold, the Carfax Report was clean, so I have to bear the burden of loss due to a ten-month prior accident. I have been asking them to take the car back as I do not want a vehicle with an accident. They refused. No fault on my part but I am stuck. More

Great Timely service Mr. Farias made sure my car was serviced in a compressed timeframe once he knew that I did not have time to wait an extended period of time. A servic Mr. Farias made sure my car was serviced in a compressed timeframe once he knew that I did not have time to wait an extended period of time. A service that could have taken up to two hours was finished within an hour and ten minutes. I am so very appreciative as I needed my car for a very busy weekend. Since I live a distance from the service center, even a loaner was going to be difficult. I appreciate immensely Mr. Alfredo Farias' efforts solve my issues in a very timely manner so I was able to get on with my very busy weekend an hour earlier than I expected. Thank-you Mr. Farias! Susan Kawmy More

Professional and Courteous, As Always This service center always gets busy. It's best to come early in the morning. Even with the slower traffic in the early mornings, this place is always This service center always gets busy. It's best to come early in the morning. Even with the slower traffic in the early mornings, this place is always staffed and someone will always be there to greet you and provide constant updates to the service being provided. I've interacted with service different service consultants and all of them have been friendly and professional. Alfredo was no different. More

Lexus experience Excellent customer care. Mr. Kermanshahchi made sure to address ALL my needs. He explained well the 'services' needed for the car. I highly recommend Excellent customer care. Mr. Kermanshahchi made sure to address ALL my needs. He explained well the 'services' needed for the car. I highly recommend him, as a 'service manager'. More

Excellent service Another excellent service from Asad. I dropped the car in the morning for a tire sensor and gas cap changes. The service was done in a decent time. I Another excellent service from Asad. I dropped the car in the morning for a tire sensor and gas cap changes. The service was done in a decent time. I recommend the service there. Thanks for Asad again. More

Customer care is top priority! Reza made sure that all of my concerns were answered. Very efficient and professional from the text after check-in with his contact information, to en Reza made sure that all of my concerns were answered. Very efficient and professional from the text after check-in with his contact information, to ensuring that my car was washed before being returned to me. And you can't beat Pohanka Lexus's customer waiting lounge for comfort! More

60,000 mile mantenance Reza was very hospitable and personable. When I pulled my car into the service area, Reza met me and escorted me into the office. He immediately took Reza was very hospitable and personable. When I pulled my car into the service area, Reza met me and escorted me into the office. He immediately took care of getting my vehicle into the system and gave me an accurate price for the expected work. Reza also told me approximately how long the work would take and he was right on target. Excellent Service !! More

Excellent Experience Four words... Prompt, Knowledgeable, Pleasant, and Courteous. Reza is of the best service consultants I've dealt with. One of the reasons I will con Four words... Prompt, Knowledgeable, Pleasant, and Courteous. Reza is of the best service consultants I've dealt with. One of the reasons I will continue to service by Lexus here. I won't go anywhere else. More

Superb personalized service Asad Malik was professional, friendly and very helpful when I brought my Lexus in for a service visit. It is a pleasure being a customer at Pohanka a Asad Malik was professional, friendly and very helpful when I brought my Lexus in for a service visit. It is a pleasure being a customer at Pohanka as we are treated very well and I’m happy with the service. Camille Wurm More

As usual - superior service Great service by Raymon and very competitive prices. He goes out of his way to make sure everything is perfect. I have two Lexus and make sure both ar Great service by Raymon and very competitive prices. He goes out of his way to make sure everything is perfect. I have two Lexus and make sure both are serviced here. More