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Pohanka Lexus Chantilly

Chantilly, VA

4.2
1,630 Reviews

13909 Lee Jackson Memorial Highway

Chantilly, VA

20151

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Showing 1,630 reviews

January 20, 2018

Thank you for your help Lagii was exceptional from the time I entered the service center right up to the time I pick up my car. She was knowledgeable and very attentive duri More

by joev14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lagii Moore
January 20, 2018

Exceeded expectations I was very impressed with the level of courteous and professional service that Troy Riley and his coworkers when I brought my vehicle in from out of t More

by Out of towner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Riley
January 19, 2018

Smooth Service Transaction Mr Kermanchahchi literally met me at my car door and had me on my way in no time. The car was ready as estimated and it was a very smooth transaction. More

by Gadshill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Kermanshahchi
January 16, 2018

Feel betrayed... I gave only star as I could not give zero or negative star rating. I bought 2011 RX350 from Pohanka Lexus on 12/10/2017. The Carfax Report showed cle More

by Mian R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hassan Trombati, Manager, Fatek Karam
January 15, 2018

Great Timely service Mr. Farias made sure my car was serviced in a compressed timeframe once he knew that I did not have time to wait an extended period of time. A servic More

by suekaw6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfredo Farias
January 15, 2018

Professional and Courteous, As Always This service center always gets busy. It's best to come early in the morning. Even with the slower traffic in the early mornings, this place is always More

by cvoong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alfredo Gonzales
January 14, 2018

Lexus experience Excellent customer care. Mr. Kermanshahchi made sure to address ALL my needs. He explained well the 'services' needed for the car. I highly recommend More

by Rabi Shatila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Kermanshahchi
January 13, 2018

Excellent service Another excellent service from Asad. I dropped the car in the morning for a tire sensor and gas cap changes. The service was done in a decent time. I More

by AM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Asad Malik
January 12, 2018

Customer care is top priority! Reza made sure that all of my concerns were answered. Very efficient and professional from the text after check-in with his contact information, to en More

by LRA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Kermanshahchi
January 11, 2018

60,000 mile mantenance Reza was very hospitable and personable. When I pulled my car into the service area, Reza met me and escorted me into the office. He immediately took More

by Aljaxson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reza Kermanshahchi
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