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Pohanka Lexus Chantilly

Chantilly, VA

4.4
1,627 Reviews

13909 Lee Jackson Memorial Highway

Chantilly, VA

20151

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Showing 1,627 reviews

December 11, 2009

The ratings above are based on our experience with Mr. Peter LeComte at Pohanka Lexus of Chantilly. My wife and I recently purchased the 2010 ES 350 Ultra Luxury edition from Pohanka Lexus of Chantilly More

by WildStyle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter LeComte
December 10, 2009

We recently purchased our Lexus from Pohanka in Chantilly. Peter and Caitlin were both extremely professional and courteous and attended to every detail about the car. We were looking at several More

by geiszler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Lecomte and Caitlin O'Connor
November 22, 2009

Well the experience we had was very good or one might say great! We went through the Costco Auto Buy service, we got the price we wanted on a new car or what we thought we should pay for a RX350, 2110. We t More

by caintracey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Blakesman and Ms. Piper
July 10, 2009

I don't quite understand some of the negative reviews on Pohanka Lexus. My experience has been quite the opposite. I purchased a certified preowned 2007 Lexus ES 350 in June 2009. My salesperson, Christy More

by ES4Sabs
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Morton (consultant) and Donal Miller (tech)
March 18, 2009

The only nice thing about the service department is the lounge and complimentary carwash. Other than that, this place is a complete scam!!! I went in today to have them replace the sway bar bushings on More

by amcdonal86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 07, 2010 -

Pohanka Lexus Chantilly responded

Hello, My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. My name is Doug Moultrie. I am the Service Director. I welcome the opportunity to resolve this issue with you. My direct phone number is 703-502-3723. Thank you for your consideration.

December 01, 2008

First visit to a Lexus dealership (Pohanka Lexus of Chantilly) and it will be my last. Salesman was nice but off in left field trying to come up with trade-in values. Pohanka actually gave me More

by alnbosco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jon
November 14, 2008

I bought my 2004 Lexus LS430 new from this dealership in December, 2003. The service has never been anything less than exemplary. Whether it was a recall when the transmission was replaced or regular warr More

by topken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laszlo
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