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Pohanka Lexus Chantilly

Chantilly, VA

4.4
1,627 Reviews

13909 Lee Jackson Memorial Highway

Chantilly, VA

20151

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Showing 1,627 reviews

November 05, 2010

Went in to buy a used Lexus at Pohanka. Our official salesman was nice enough but soon found ourselves talking to the sales manager Abtin. He basically fulfilled every stereotype of pushy salesman, tal More

by byuva
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Abtin (Sales Manager)
October 21, 2010

Do not use the service department. Bought new car and brought back for first service. THey did not screw on oil plug. Found out next day with huge puddle of oil in my new garage. REal problem is sec More

by fmb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service department, trish
Nov 02, 2010 -

Pohanka Lexus Chantilly responded

This issue has been resolved with a full refund to you. As soon as we realized we had made a mistake, we attempted several times to reach you for a full refund. You did not return our calls. You said, you were "off the continent for several weeks". We apologize for the initial mistake and the inconvenience this caused you, and we are glad it has been resolved.

September 07, 2010

Real People. Real Reviews.® Hi Peter, Peter thought Real People. Real Reviews.® Hi Peter, Peter thought you would like to see this. Peter would like to share this review with you: Pohan More

by pellisod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Moutrie (Service Director)
August 01, 2010

DJ is a great salesman and worked very hard to find the vehicle I was looking for. Unfortunately, Pohanka tried to lowball my current CPO'd Lexus for auction value. Long story short, I ended up buying More

by CCT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DJ
June 03, 2010

My wife and I purchased a used Lexus from Pohanka, older and higher mileage so not a Certified Pre-Owned. The short story is: the sales group isn't trustworthy, but we did get a good car at a pretty good pr More

by lexus123454321
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales, sales manager, service
Jun 28, 2010 -

Pohanka Lexus Chantilly responded

Pohanka Lexus of Chantilly wrote on 6/6/2010 11:04:16 AM: I am attempting to follow up with your concerns. Would you please provide me with your information so I may access your records as well as verify the repair order information. Matt Schaefer -------------------------------------------------------------------------------- (Reviewer has read this message) lexus123454321 wrote on 6/7/2010 8:26:37 AM: Thanks Matt. We have already taken the car to another dealer to get the repair done, so I don't see anything further to do regarding the repair order. -------------------------------------------------------------------------------- (Reviewer has read this message) Pohanka Lexus of Chantilly wrote on 6/8/2010 9:24:30 AM: I'm sorry we didn't connect on this issue. I would like to investigate as to why we were not responsive to your request. Would you mind giving me your information so I could investigate the issue for training purposes? Matt Schaefer -------------------------------------------------------------------------------- (Reviewer has read this message) lexus123454321 wrote on 6/10/2010 8:48:42 AM: I appreciate your goal, but at this point, I'm just interested in being done with this transaction. I made 4 trips to your dealership in the process of buying the car and trying to get it fixed, which ate up plenty of hours of my week. We weren't treated well enough for me to have a reason to try to help you out. Sorry, but I'm just not interested in what *I* can do to help *you* at this point. -------------------------------------------------------------------------------- (Reviewer has read this message) Pohanka Lexus of Chantilly wrote on 6/16/2010 2:25:00 PM: My apologies again on your experience at Pohanka Lexus. We truly strive to make every client completely satisfied. We obviously did not succeed in your case and I deeply regret that I was unable to specifically investigate your records. If you are ever in need of assistance again and would like to return to Pohanka Lexus please call me on my direct line (703) 738-3284. Regards, Matt Schaefer -------------------------------------------------------------------------------- (Reviewer has read this message) lexus123454321 wrote on 6/16/2010 9:50:59 PM: . --------------------------------------------------------------------------------

May 07, 2010

Paul is an excellent salesman; he is open and honest and communicates clearly during the buying process. His straightforward approach to price negations was very refreshing. All verbal agreements were com More

by csi_services
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
April 04, 2010

If you are the type of person who value time and If you are the type of person who value time and effectiveness as one of the most important aspects in essence of almost everything, I would highl More

by Lady Sylvia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Mello
March 11, 2010

Immediately upon entering the dealership I felt welcomed. Peter was approachable and honest. He took time to truly listen to my wants and he answered all my questions thoroughly. Peter's follow up was als More

by detilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter LeComte
March 06, 2010

This is a mixed review for what should have been a simple process. Effectively we leased a 2006 GX470 from this dealership in 2006. That process went well. We decided (after extending the lease) to buy th More

by jpeets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
3
January 29, 2010

I went to Pohanka Lexus to purchase a RX 350 and Paul Blakeman, the sales associate, was a pleasure to work with over the phone and in person. The whole process was pleasant although the long, over 3 hrs More

by spades008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Blakeman
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