Pohanka Lexus Chantilly

Bought a car in 2006 from Pohanka Lexus. Sales experience was ok, not great. Over the past 5 years, this is how I feel: service is a rip-off, just stupidly overpriced. $300.00 for an oil cha experience was ok, not great. Over the past 5 years, this is how I feel: service is a rip-off, just stupidly overpriced. $300.00 for an oil change? Really?? I'll take it to the local garage and get it done for 20 bucks, thanks. The "complimentary car wash" is a joke, and if you don't want scratches in the paint, don't have them run it through that antique drive through mechanized contraption they call a car wash. That thing HAS to be 30 years old!! The cars are hand-dried, but they miss huge areas and the car actually looks worse than when you took it in. I just bought an Infiniti (sorry Lexus, not going through this again) and they also offer free car washes. Only Infiniti HAND WASHES the car, and it looks great. Unlike Pohanka Lexus, no missed spots, no scratches, no 2 hour wait, just an honest, great job. If you have two hours to kill like I did this afternoon, hang out outside the dealership. You will get an ear full from very unhappy employees on breaks. Sales, service, the guys who are running the car wash, top to bottom. Man, those folks are some unhappy people! More

STAY AWAY! I recently took my 2006 IS350 in for an oil STAY AWAY! I recently took my 2006 IS350 in for an oil leak which should be covered under warranty. I went in with my own documentation regarding the STAY AWAY! I recently took my 2006 IS350 in for an oil leak which should be covered under warranty. I went in with my own documentation regarding the issue, and they assured me they would take care of it. After five days and no calls, I call and it's ready. When I went to inspect their work, I was appalled. Instead of fixing the problem, they simply tried to apply a coat of silicon over the leak. I immediately returned and told them it was not fixed, and once again handed them technical service bulletin which stated that the timing cover needed to be REMOVED and resealed. I've been in the automotive repair industry for 15 years and without a doubt this is the shadiest repair I have ever seen. I'm sure they would have no problem telling me it's leaking after my warranty expires. I guess I'll have to do the 18 hour repair myself, at least I'll know it's done properly Oh. and to the service writer I overheard telling the old lady a pcv valve pumped oil into the engine, get a clue. More

I drove 55 miles to Pohanka Lexus to have basic warranty work done on a brand new HS250h, since I’ve had numerous bad experiences with the workmanship done by the local selling dealer on my previous Lexus a work done on a brand new HS250h, since I’ve had numerous bad experiences with the workmanship done by the local selling dealer on my previous Lexus and I hoped my Pohanka experience would be better. It wasn’t. The work order consisted of replacing a defective plastic panel on top of the pop-up navigation screen, securing two bumper skirts that had separated from the front bumper that the selling dealer failed to fasten during PDS, replacing a defective unraveling floormat, etc., as well as doing a fuel filler neck service campaign. After dropping off the car, I heard nothing from the dealer for a weak, so I called the several times for status/ETA. They didn’t know when it would be ready or what work had already been completed, and they could only say that I had to talk to the service writer who originally typed up the work order, who was only available during the evening shift. He could only tell me that they were waiting for parts. Two weeks after dropping off the car, it was finally ready. I wasn’t concerned about the delay since I had a loaner, but considered it poor form for them not to contact me periodically to provide an update. The loaner had trash on the rear floor and a dirty windshield - par for the course from Lexus dealers nowadays. When I picked up the car, I immediately saw the loose bumper skirts, and noticed the motorized pop-up navigation screen no longer closed completely. Several loose trim items had been diagnosed as “normal”. Also, the car hadn’t been washed as is Lexus’ custom, but that was the least of my concerns. I handed back the keys and trekked home through 55 miles of rush hour traffic in my trusty loaner. The second time I picked up the car, the bumper was fixed properly. But, I noticed black grease on the beige leather seat and on the seatbelt webbing. I cleaned the seat myself, not wanting to drive back to the dealer. As the days went by, I found more problems: loose nuts holding the rear fender liner under the gas filler, scratches/scuffs on the navigation screen bezel, indentations along the edge of a dash trim piece that had been pried off, and not all the custom settings had been programmed (e.g., windows should open via keyfob). I’m really disgusted with the carelessness of mechanics employed by Lexus’ dealers. They obviously do not follow basic processes stipulated in Toyota training manuals designed to prevent damage to customers’ vehicles. Furthermore, there appears to be no double-checking of work to ensure all requested tasks have been completed, let alone to ensure they have been completed correctly. More

Went in to buy a used Lexus at Pohanka. Our official salesman was nice enough but soon found ourselves talking to the sales manager Abtin. He basically fulfilled every stereotype of pushy salesman, tal salesman was nice enough but soon found ourselves talking to the sales manager Abtin. He basically fulfilled every stereotype of pushy salesman, talked constantly, pushy, condescending, chased us through the showroom when we were leaving. Eventually we announced we had to think about it and left. A few days later we called back and ended up talking to Abtin again. He acted like he was doing us a huge favor to even consider selling us the car, and started using a lot of slight of hand with numbers we had discussed only days ago (and claimed to have directly in front of him), got more and more condescending. Finally we decided we had enough and walked away from the car dissapointed. Perhaps I am naive to think it doesn't have to be like this but we basically had a horrible experience trying buy a car at Pohanka Lexus. More

Real People. Real Reviews.® Hi Peter, Peter thought Real People. Real Reviews.® Hi Peter, Peter thought you would like to see this. Peter would like to share this review with you: Pohan Real People. Real Reviews.® Hi Peter, Peter thought you would like to see this. Peter would like to share this review with you: Pohanka Lexus of Chantilly 13909 Lee Jackson Hwy, Chantilly, VA 20151 Reviewed by Peter E. Sept. 09, we took our RX330 in for service, for what seemed liked an obvious brake rotor problem. The service department claims they REPLACED OUR FRONT ROTORS, but the problem continued the same as prior to replacement at high speeds, the car shook when brakes were applied. At that visit, we were also instructed that our back rotors needed to be replaced. We returned in May 2010 to have them inspect the rotors and they said there was nothing wrong with front or back, but again, we still had the same problem. Instead, they told us that we had a $1300 power steering mechanism problem that needed to be repaired to protect us and our 2 small children. We've never had any issues with our power steering. So we took our car to Herb's Automotive in Falls Church, who inspected our car and found the new (?) front rotors to be significantly warped, so he ground them to standard, the problem is now gone. Would you ever go back to Pohanka's service department again?? We are not. This is the 3rd problem that we've had with them. When discussed with the service manager, Doug Moultrie, this company man said "I'm here to support the dealership" and could not even admit that the service department failed in their job. I'm working on getting my $636.70 back for the questionable work on the front rotors. We will keep you posted on this and other sites. More

DJ is a great salesman and worked very hard to find the vehicle I was looking for. Unfortunately, Pohanka tried to lowball my current CPO'd Lexus for auction value. Long story short, I ended up buying vehicle I was looking for. Unfortunately, Pohanka tried to lowball my current CPO'd Lexus for auction value. Long story short, I ended up buying from Lexus of Richmond. Great price on the new vehicle and they gave me the best $$ for my trade-in. Check out Lexus of Richmond! More

Paul is an excellent salesman; he is open and honest and communicates clearly during the buying process. His straightforward approach to price negations was very refreshing. All verbal agreements were com communicates clearly during the buying process. His straightforward approach to price negations was very refreshing. All verbal agreements were completely fulfilled and he clearly explained how all features on this fairly complicated car work More

If you are the type of person who value time and If you are the type of person who value time and effectiveness as one of the most important aspects in essence of almost everything, I would highl If you are the type of person who value time and effectiveness as one of the most important aspects in essence of almost everything, I would highly recommend you to work with Sales & Leasing Consultant Mr. Dennis Mello at Pohanka Lexus of Chantilly. You will not regret it! In my experience Mr. Dennis Mello treats customers whith respect and dignity focus on customer service, fair price and excellent value. He brings his knowledge of the great Lexus technology to the customer in manner that is extreemly helpful and sound. Dennis Mello knows his product through and through. From start to finish Mr. Mello went above and beyond what was required to ensure customer satisfaction. He did meet and exceed my expectations. I have appreciation for the exceptional professionalism and courtesy. Mr.Dennis Mello is true asset to the Pohanka Lexus Dealership! More