Pohanka Lexus Chantilly

I drove 55 miles to Pohanka Lexus to have basic warranty work done on a brand new HS250h, since I’ve had numerous bad experiences with the workmanship done by the local selling dealer on my previous Lexus a work done on a brand new HS250h, since I’ve had numerous bad experiences with the workmanship done by the local selling dealer on my previous Lexus and I hoped my Pohanka experience would be better. It wasn’t. The work order consisted of replacing a defective plastic panel on top of the pop-up navigation screen, securing two bumper skirts that had separated from the front bumper that the selling dealer failed to fasten during PDS, replacing a defective unraveling floormat, etc., as well as doing a fuel filler neck service campaign. After dropping off the car, I heard nothing from the dealer for a weak, so I called the several times for status/ETA. They didn’t know when it would be ready or what work had already been completed, and they could only say that I had to talk to the service writer who originally typed up the work order, who was only available during the evening shift. He could only tell me that they were waiting for parts. Two weeks after dropping off the car, it was finally ready. I wasn’t concerned about the delay since I had a loaner, but considered it poor form for them not to contact me periodically to provide an update. The loaner had trash on the rear floor and a dirty windshield - par for the course from Lexus dealers nowadays. When I picked up the car, I immediately saw the loose bumper skirts, and noticed the motorized pop-up navigation screen no longer closed completely. Several loose trim items had been diagnosed as “normal”. Also, the car hadn’t been washed as is Lexus’ custom, but that was the least of my concerns. I handed back the keys and trekked home through 55 miles of rush hour traffic in my trusty loaner. The second time I picked up the car, the bumper was fixed properly. But, I noticed black grease on the beige leather seat and on the seatbelt webbing. I cleaned the seat myself, not wanting to drive back to the dealer. As the days went by, I found more problems: loose nuts holding the rear fender liner under the gas filler, scratches/scuffs on the navigation screen bezel, indentations along the edge of a dash trim piece that had been pried off, and not all the custom settings had been programmed (e.g., windows should open via keyfob). I’m really disgusted with the carelessness of mechanics employed by Lexus’ dealers. They obviously do not follow basic processes stipulated in Toyota training manuals designed to prevent damage to customers’ vehicles. Furthermore, there appears to be no double-checking of work to ensure all requested tasks have been completed, let alone to ensure they have been completed correctly. More

Went in to buy a used Lexus at Pohanka. Our official salesman was nice enough but soon found ourselves talking to the sales manager Abtin. He basically fulfilled every stereotype of pushy salesman, tal salesman was nice enough but soon found ourselves talking to the sales manager Abtin. He basically fulfilled every stereotype of pushy salesman, talked constantly, pushy, condescending, chased us through the showroom when we were leaving. Eventually we announced we had to think about it and left. A few days later we called back and ended up talking to Abtin again. He acted like he was doing us a huge favor to even consider selling us the car, and started using a lot of slight of hand with numbers we had discussed only days ago (and claimed to have directly in front of him), got more and more condescending. Finally we decided we had enough and walked away from the car dissapointed. Perhaps I am naive to think it doesn't have to be like this but we basically had a horrible experience trying buy a car at Pohanka Lexus. More

Real People. Real Reviews.® Hi Peter, Peter thought Real People. Real Reviews.® Hi Peter, Peter thought you would like to see this. Peter would like to share this review with you: Pohan Real People. Real Reviews.® Hi Peter, Peter thought you would like to see this. Peter would like to share this review with you: Pohanka Lexus of Chantilly 13909 Lee Jackson Hwy, Chantilly, VA 20151 Reviewed by Peter E. Sept. 09, we took our RX330 in for service, for what seemed liked an obvious brake rotor problem. The service department claims they REPLACED OUR FRONT ROTORS, but the problem continued the same as prior to replacement at high speeds, the car shook when brakes were applied. At that visit, we were also instructed that our back rotors needed to be replaced. We returned in May 2010 to have them inspect the rotors and they said there was nothing wrong with front or back, but again, we still had the same problem. Instead, they told us that we had a $1300 power steering mechanism problem that needed to be repaired to protect us and our 2 small children. We've never had any issues with our power steering. So we took our car to Herb's Automotive in Falls Church, who inspected our car and found the new (?) front rotors to be significantly warped, so he ground them to standard, the problem is now gone. Would you ever go back to Pohanka's service department again?? We are not. This is the 3rd problem that we've had with them. When discussed with the service manager, Doug Moultrie, this company man said "I'm here to support the dealership" and could not even admit that the service department failed in their job. I'm working on getting my $636.70 back for the questionable work on the front rotors. We will keep you posted on this and other sites. More

DJ is a great salesman and worked very hard to find the vehicle I was looking for. Unfortunately, Pohanka tried to lowball my current CPO'd Lexus for auction value. Long story short, I ended up buying vehicle I was looking for. Unfortunately, Pohanka tried to lowball my current CPO'd Lexus for auction value. Long story short, I ended up buying from Lexus of Richmond. Great price on the new vehicle and they gave me the best $$ for my trade-in. Check out Lexus of Richmond! More

Paul is an excellent salesman; he is open and honest and communicates clearly during the buying process. His straightforward approach to price negations was very refreshing. All verbal agreements were com communicates clearly during the buying process. His straightforward approach to price negations was very refreshing. All verbal agreements were completely fulfilled and he clearly explained how all features on this fairly complicated car work More

If you are the type of person who value time and If you are the type of person who value time and effectiveness as one of the most important aspects in essence of almost everything, I would highl If you are the type of person who value time and effectiveness as one of the most important aspects in essence of almost everything, I would highly recommend you to work with Sales & Leasing Consultant Mr. Dennis Mello at Pohanka Lexus of Chantilly. You will not regret it! In my experience Mr. Dennis Mello treats customers whith respect and dignity focus on customer service, fair price and excellent value. He brings his knowledge of the great Lexus technology to the customer in manner that is extreemly helpful and sound. Dennis Mello knows his product through and through. From start to finish Mr. Mello went above and beyond what was required to ensure customer satisfaction. He did meet and exceed my expectations. I have appreciation for the exceptional professionalism and courtesy. Mr.Dennis Mello is true asset to the Pohanka Lexus Dealership! More

Immediately upon entering the dealership I felt welcomed. Peter was approachable and honest. He took time to truly listen to my wants and he answered all my questions thoroughly. Peter's follow up was als Peter was approachable and honest. He took time to truly listen to my wants and he answered all my questions thoroughly. Peter's follow up was also impressive; not pushy. After purchasing one car from Peter I knew I would continue to purchase my vehicles from him. I bought my second car from Peter less than a year later. Now that I am in the market for a third vehicle, my first stop was Pohanka Lexus to speak with Peter. I would recommend Pohanka and Peter to anyone looking to purchase a vehicle because of his honesty, his knowledge, and his concern for customer satisfaction. More

This is a mixed review for what should have been a simple process. Effectively we leased a 2006 GX470 from this dealership in 2006. That process went well. We decided (after extending the lease) to buy th process. Effectively we leased a 2006 GX470 from this dealership in 2006. That process went well. We decided (after extending the lease) to buy the vehicle. Effectively, the dealer gets nothing for it, but they are supposed to provide the service of working with Toyota leasing to complete the transaction. After contacting Toyota leasing myself, they echoed that I should take the transaction through the dealership. My first experience with the Finance Manager made it clear they viewed this as a necessary evil. But he did tell me what I had to do and when. My next visit to beat getting charged a late fee from Toyota was with a Sales manager. She was very polite/friendly and did the paperwork. She told me I needed to get them a check promptly so they could process. Which I provided 2 days later. All seemed to be going as planned. I was out of town for the weekend and returned Sunday night to get a message from her that Pohanka had messed up and forgot to charge me the sales tax and that they needed a credit card to process it. So I called and left messages with her Monday, Tuesday and Wednesday without a call back. Wednesday I got contacted by Toyota Leasing informing they were preparing mark our credit and charge us a late fee. When I asked, they had NO record from Pohanka letting them know this vehicle was in the purchase process or that THEY had over 90% of the transaction waiting for the tax amount which I was trying to give them! Toyota politely asked me to give them a payment in advance and they would refund it later. I politely told them to get off their tail and contact Pohanka to ensure it was in process. I contacted the original Salesman I had worked with in 2006 and explained the situation. He took my information they were missing and kicked off the transaction. If he had not done it, I’m positive we would’ve been charged a late fee due to Pohanka’s poor attention. Additionally, I had a poor experience with a sales manager when I considered buying a 2009 GX470 that effectively convince me to extend the lease. Bottom line. A new purchase experience is good. But as the deal diminishes so does the Pohanka mgmt attention. Service department has always been great to use. I run my own business and if my employees treated the no profit work as Pohanka handled this transaction, my referrals would be poor at best. I may never buy from Pohanka again after buying two vehicles from them. The big positive is at the sales representative level. Peter LeComte has always been not only professional, but interested in the right fit for the customer. He truly saved us money but having the initiative to clean up Pohanka’s mess. More