Pohanka Lexus Chantilly

I trade in my car for a 2012 GX460. They sold my car with the aftermarket that I had before I have a chance to swap it out, but they told they can't do anything cause my car had been sold. They didn't even b the aftermarket that I had before I have a chance to swap it out, but they told they can't do anything cause my car had been sold. They didn't even bother to make up for what they did. Every single one of them in there just want your money & forget about it. No customer service. The worst place to buy or do any business. Be ware don't trust them. Especially the (General Manager) how that prickkkk got the job I wonder? KISS A LOT OF xxx I GUESS...... More

Devin was informative, matter of fact, and not pushy. His straight forward approach allowed for a simple experience that surpassed that of the experiences I had at competitor dealerships. His straight forward approach allowed for a simple experience that surpassed that of the experiences I had at competitor dealerships. More

Our experience with Pohanka Lexus was very satisfying. Everyone was helpful and friendly, while not being pushy. We were able to test drive the models we wanted initially; and once we decided on the ES S Everyone was helpful and friendly, while not being pushy. We were able to test drive the models we wanted initially; and once we decided on the ES Shane came trhough when we asked to drive one in the color, and with the interior, we were interested in. After we decided to purchase the car, Shane walked us through the paperwork, took us on a tour of the dealership and service center, and sat with us in the car pointing out the various features. I love my new Lexus and I love driving it...when I can get it away from my husband! Edie Pierce More

Save yourself a heap of money and go anywhere else. The service rep tried to convince me that an ignition cylinder repair would cost $2000; we towed the car to the Toyota dealer, they Ordered the part from service rep tried to convince me that an ignition cylinder repair would cost $2000; we towed the car to the Toyota dealer, they Ordered the part from Lexus, and we still saved over $1K even after the towing fee. The service agent was so crooked he told me, after I told him we'd tow the car elsewhere, that we would need a new battery from him before the car was towed, which is completely bogus. This is an extortion operation, not a service dept! More

Upon arriving to Pohanka Devin prompted greet my wire and I asked how he can assist us. We told Devin we were interested in a GX SUV. We took a GX for a test drive. Devin was very patient with us answering a I asked how he can assist us. We told Devin we were interested in a GX SUV. We took a GX for a test drive. Devin was very patient with us answering any question we had. Next Devin asked about options and showed us your available inventory. We found exactly what we wanted. Negotiations was fair and information was transparent. We works with Devin and Joe Brown (Finance) and stuck the right deal. I am a repeat customer albeit its been many years. However seeing Joe Brown again (he was the sales person that sold me my GS) and he remembering my family made the buying experience simple and relaxed. Joe showed us several options to finance our new GX allowing us to make an informed decision. Devin was awesome the day he delivered our GX. He was thorough in this presentation and knowledge of the vehicle. My wife and I love the GX and we feel good about our decision to buy a Lexus at Pohanka. Finally, Devin worked his schedule around my schedule. His flexibility shows his dedication to customer satisfaction. I hope this is given to Devin and Joe to they know their efforts are valuable to Pohanka. Mike Maxwell 2011 GX 460 More

I am a repeat buyer of a Lexus at Pohanka Lexus because of the service, friendliness and overall experience that I had encountered buying my first car several years ago. I did not even shop another dealer of the service, friendliness and overall experience that I had encountered buying my first car several years ago. I did not even shop another dealership because of the way I was treated buying my first Lexus. Surprisingly, the experience was even more exceptional this time. Mr. Laizure was timely with his email communication and telephone calls, he was professional and most importantly he was a partner with me in this purchase. I would offer to anyone looking to buy a car an opportunity to actually enjoy the process by shopping at Pohanka Lexus. Looking around at the professionalism while I was buying my car, I was struck that quality doesn't happen accidentally. What I saw were people working as a team to make the experience smooth, easy and memorable in a very positive way. My hat is off to Mr. Laizure who is a practitioner of the Golden Rule "do unto others as you would have them do unto you". Rich Garfinkel More

Mike Wirth & Mike Callahan at Pohanka Lexus are simply THE BEST !!!!!! I have never had such a great experience purchasing a new vehicle. Not only do you feel as if you are their number one priorit simply THE BEST !!!!!! I have never had such a great experience purchasing a new vehicle. Not only do you feel as if you are their number one priority, but the pricing and service are simply awesome. There is no other place that I would ever shop for a Lexus !!!!!!!!!!!! More

Devin and Emil conducted themselves professionally and courteously. The Pohanka car buying experience is the best I’ve ever encountered. From the moment I called the receptionist, to the time I drove courteously. The Pohanka car buying experience is the best I’ve ever encountered. From the moment I called the receptionist, to the time I drove away with the car, I was treated with respect and provided superior customer service. I’m totally impressed with Pohanka and wished all car dealers used your business approach. Thanks! More

Shopped at approximately 4 dealers before landing at Pohanka to drive a Lexus for the first time in my life. I was shopping for Mercedes, Audi, BMW or Lexus and had already visited several other dealers Pohanka to drive a Lexus for the first time in my life. I was shopping for Mercedes, Audi, BMW or Lexus and had already visited several other dealerships before heading to Chantilly based on a referral to see Darryl Grant by a friend of mine. It was a seamless and VERY pleasant experience. Darryl worked hard to earn my business, was very patient, helpful and kind throughout the process. The sales manager Mike Wirth was also very nice to work with and both worked hard to make the price work for us both to where I felt I was getting great value for my vehicle purchase. I found the Lexus Warranty program to be the best in the industry based on my shopping experience, the vehicle is outstanding and wonderful to drive and the sales process was quick and painless making me eager to return for another Lexus very soon! I would strongly recommend Darryl and I even further enhanced my experience at Pohanka when I returned for minor service work and was treated like a VIP. Yolanda She is the customer service director and acts as a coordinator between sales and the service department. She was professional, efficient and highly effective in helping me get my car serviced within a day, loaner car was ready and waiting for me, and she had outstanding follow-through. It was unlike any dealer experience I had ever had and demonstrated the dealership's outstanding attention to customer service every step of the way. Lastly, I went to buy a bike rake for my SUV and Kevin and the entire service department was like a well-oiled machine! Polite, friendly and extremely helpful from start to finish. Love this dealership, the car and the experience! Thank you for making car buying ENJOYABLE! More

Jack is very knowledgeable about the vehicle and provides the type of low key/non-pressure salesmanship that we wish the entire auto industry would copy. That is one of the reasons why we keep coming back t the type of low key/non-pressure salesmanship that we wish the entire auto industry would copy. That is one of the reasons why we keep coming back to Pohanda Lexus. We were referred to Pohanka by a friend who was very impressed with the service and we agree! More